Visited Neptune at red brick mill today. Very helpful staff and good advice, great atmosphere and loved the coffee. Thank you!!
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Lisez les avis des autres
The Neptune shop at Redbrick Mill is very nice and the staff were very pleasant but the items I wanted to view which was bed frames only had one example in store and it was back to looking at the Nept... Voir plus
Alfie & Josh delivered our dining table & chairs today. 1st class service. Messaged received prior to arrival time. Very friendly & polite. Took great care in the room unpacking & assembly.... Voir plus
L'entreprise a répondu
Fantastic from start to finish. The help we received from the Neptune shop in Redbrick was exceptional as was the delivery and product. Many thanks
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Redbrick Mill
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Bradford Road 218, WF17 6JF, Batley, England, Royaume-Uni
- 01924 942665
4,7
Excellent
31 avis
Demande des avis aux clients
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Visited Neptune at red brick mill…
Visited Neptune at red brick mill today. Very helpful staff and good advice, great atmosphere and loved the coffee. Thank you!!
12 juin 2026
Avis spontané
Fantastic from start to finish
Fantastic from start to finish. The help we received from the Neptune shop in Redbrick was exceptional as was the delivery and product. Many thanks
20 mai 2026
Avis spontané
Wonderful service
Dawn, Josh and Lucas made the whole experience an absolute pleasure. The cushions look fabulous and we will be back for the table!
16 mai 2026
Avis spontané
The Neptune shop at Redbrick
The Neptune shop at Redbrick Mill is very nice and the staff were very pleasant but the items I wanted to view which was bed frames only had one example in store and it was back to looking at the Neptune catalogue that is provided to see the other styles.I wanted to view the quality and colour of the products in store which was not possible hence the 4* review
12 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Dave and Steve did a great job of…
Dave and Steve did a great job of setting up our Neptune garden furniture. They were very friendly and polite. Nothing was too much trouble and were very happy with the result.
27 avril 2026
Avis spontané
Réponse de Neptune - Redbrick Mill
Dear Ruth, thank you for your kind review. We’re delighted to hear that Dave and Steve provided such a friendly and professional service while setting up your garden furniture. It’s great to know you’re pleased with the result, and we’ll be sure to share your feedback with them.
All my best,
Amy at Neptune Support Office
Great experience both at store in Red…
Great experience both at store in Red Brick and with delivery drivers Sean &Josh . Very easy
10 février 2026
Avis spontané
Réponse de Neptune - Redbrick Mill
We're happy to hear that your experience was very easy and great, both at our store and with our delivery team. Thank you for your positive feedback!
Helpful staff
Helpful staff. Products were in stock and delivery was arranged quickly after ordering.
24 janvier 2026
Avis spontané
Réponse de Neptune - Redbrick Mill
We're happy to hear that our staff was helpful and that you received your products quickly. Thank you for your positive feedback!
Beautifully Crafted Piece of Furniture
We purchased a Holborn Sideboard/ Dresser combination. It is a beautifully crafted piece of furniture and looks absolutely stunning in our sitting room. It has the timeless quality of good craftmanship and heritage, combined with modern style. A big thanks also to the delivery crew who managed to safely navigate this large item into our home.
26 janvier 2026
Avis spontané
Réponse de Neptune - Redbrick Mill
We're happy to hear that you find the Holborn Sideboard/Dresser combination stunning and beautifully crafted! We appreciate your recognition of the timeless quality and modern style, and we're glad our delivery crew provided excellent service. Thanks for your positive feedback.
Careful delivery by their own professional team
Careful delivery by their own professional team - and adhead of stated wait time.
29 décembre 2025
Avis spontané
Réponse de Neptune - Redbrick Mill
We're happy to hear that our team provided careful delivery, even ahead of schedule. Thank you for your positive feedback; we appreciate it.
Excellent quality tree
Excellent quality tree, looks absolutely stunning. This is the 2nd tree that I have purchased from Neptune, I loved the 1st one so much I ordered the 8ft one. I now have both the 8ft and 7ft trees . Excellent service from Neptune and Georgiana at Redbrick .
Thank you Neptune!
19 décembre 2025
Réponse de Neptune - Redbrick Mill
We're so happy to hear that you find our trees stunning and of excellent quality. We appreciate your continued support and are so glad you are pleased with our service. Thank you for your positive feedback!
Réponse de Neptune - Redbrick Mill
We're really happy to hear that you love your purchases. We're also glad our delivery updates were helpful to you. Thanks for your feedback.
Informative approachable staff
Informative approachable staff. Staff at Neptune, Redbrick Mill were very helpful and friendly. We were advised delivery could take up to 2 weeks but it took less than a week. Great communication and store checked if the item had been delivered.
30 novembre 2025
Réponse de Neptune - Redbrick Mill
We're so happy to hear that the team was helpful and friendly! It's great to know you received your order sooner than expected and that our communication met your needs. Thank you for your positive feedback, it is really appreciated.
Alfie & Josh delivered our dining table…
Alfie & Josh delivered our dining table & chairs today.
1st class service.
Messaged received prior to arrival time.
Very friendly & polite.
Took great care in the room unpacking & assembly.
Took time to explain warranty & how to care for the wood.
Removed all packaging & took it away.
Very impressed
Well done guys
We have also received excellent service in the store when looking around & deciding to purchase.
8 décembre 2025
Avis spontané
Réponse de Neptune - Redbrick Mill
We're happy to hear that you had a 1st class delivery experience! We appreciate your positive comments regarding the team's friendliness, care during assembly, and thorough explanation of the warranty. We're also glad you were impressed with the service in our store. Thank you!
Could not be happier …
Neptune is my favourite stores that ensures top quality products.
We attended Redbrick Mill store to seek advice on a new dining table.
The staff were incredibly knowledgeable, helpful, professional & just lovely.
We ordered the table of my dreams, and certainly a forever table. The design & quality is second to none.
The delivery was so quick and built on site by two great delivery chaps who I couldn’t fault.
The whole experience was a joy & we are so happy.
Many companies should follow Neptunes lead.
A huge thank you Neptune 🙏🏻
4 décembre 2025
Avis spontané
Réponse de Neptune - Redbrick Mill
We're so happy to hear that you had such a wonderful experience at our Redbrick Mill store! It's great to know our team's knowledge and service helped you find your dream dining table. We appreciate your kind words about the quality, design, and delivery. Thank you for your positive feedback!
Great service in store and delivered…
Great service in store and delivered exactly on time. Lee and Craig did an excellent job
5 novembre 2025
Avis spontané
Réponse de Neptune - Redbrick Mill
Hi Jan! Thank you for taking the time to leave us your feedback about our Redbrick store and for your kind words about Lee and Craig. We look forward to seeing you again soon. With warmest regards, Scott
Ant and Lea were the perfect delivery…
Ant and Lea were the perfect delivery people. On time, courteous and careful when bringing the furniture into the house. Thanks ever so much, an A-class service once again from Neptune.
24 novembre 2025
Avis spontané
Réponse de Neptune - Redbrick Mill
We appreciate you sharing your positive delivery experience! We're happy to hear that our team was on time, courteous, and careful. Thank you for your A-class feedback.
Never been disappointed.
Excellent customer service in store. Quicker delivery than expected. Well protected item in paper & cardboard packaging.
I’ve never been disappointed with any purchase from Neptune.
12 novembre 2025
Avis spontané
Réponse de Neptune - Redbrick Mill
We're happy to hear that you received excellent customer service and quick delivery. We're glad the item was well-protected and that you've never been disappointed with us. Thanks for your positive feedback!
Excellent service yesterday the…
Excellent service yesterday the loveliest and friendliest Neptune staff I have come across especially Dan.
Thank you so much for making us so welcome.
11 novembre 2025
Avis spontané
Réponse de Neptune - Redbrick Mill
We're happy to hear that you received excellent service from our friendly team! Thank you so much for your kind words; we appreciate you making us so welcome.
Thank you Danyaal!
Thank you, Danyaal!
Your customer service was spot on – warm, friendly, and super helpful. I really appreciated the support and love my dinner set purchase. Thanks again!
28 juin 2025
Avis spontané
Réponse de Neptune - Redbrick Mill
We're happy to hear that the support was helpful and warm. We appreciate your kind words and are glad you love the dinner set! Thanks for the positive feedback.
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