The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great delivery by Alfi and Josh . Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service a... Voir plus
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Voir plus
L'entreprise a répondu
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - York
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Malton Road, YO32 9TW, York, North Yorkshire, Royaume-Uni
- 01904 231870
4,8
Excellent
372 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
neptune unit delivery.
The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjust the door catches.
It was delivered by Lee and Craig.
3 août 2026
Avis spontané
Réponse de Neptune - York
Dear Peter, it's wonderful to hear that your furniture delivery was so efficient and informative. We're delighted that Lee and Craig installed the unit, explained the warranty, and showed you how to adjust the door catches. Thank you for sharing your positive experience.
All my best,
Amy at Neptune Support Office
Amazing staff at the York store
Amazing staff at the York store. Big shoutout to Charlotte.
Beautiful product and fantastic delivery team.
29 juillet 2026
Great delivery by Alfi and Josh .
Great delivery by Alfi and Josh .
Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service and top quality products .
21 juillet 2026
Avis spontané
Top Class Customer Service
I contacted the York store where we had originally purchased some lovely pieces of furniture. We’d had problems with two items and Nicola was so helpful and efficient at resolving the issues. The items were both replaced with no hesitation and I felt like a valued customer instead of feeling disappointed and frustrated which I feel is so often the case these days - excellent customer service is such a rare thing sadly but thank you so much Nicola and Neptune for offering excellent customer service. It’s so refreshing and lovely to see!
15 juillet 2026
Avis spontané
Very fast and efficient delivery from…
Very fast and efficient delivery from Lee and Craig. All rubbish removed and I love my new table and bench!
16 juin 2026
Avis spontané
Réponse de Neptune - York
Dear Rachel, thank you for your kind feedback! We're so pleased to hear that your delivery was fast and efficient, and that you are enjoying your new furniture. We'll be sure to pass your lovely comments on to Lee & Craig's managers.
All my best,
Amy at Neptune Support Office
Exceptional Delivery from Shane and Joe
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too much trouble. Everything was clearly explained, assembled with care and then taken inside and placed exactly where it needed to be. Their level of service was exceptional; they are a credit to the company. Well done!!
17 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Benjamin
Thank you for your wonderful review. We are delighted to hear our delivery team provided such professional, courteous, and exceptional service. We appreciate your kind words.
Kindest regards
Audra, Caroline and Team York
I went to York Neptune this morning…
I went to York Neptune this morning (Tuesday 16th June) we had a warm welcome from Suzanne who then went above and beyond to help us with queries on a piece of furniture we were interested in. We also had help from Suzanne’s colleague whose name I didn’t get but she had a blue striped blouse.
They were both charming & also advised on the best way to get to York.
Thank you Neptune, outstanding service!
Sue Peadon
16 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Mrs Peadon
We are so pleased to hear you had such a wonderful experience with us! It's fantastic that our team provided outstanding service and helpful advice. Thank you for your kind words.
Kindest regards
Audra, Caroline and Team York
Thank you Shane and Joe of Neptune
Thank you Shane and Joe, unpacked everything carefully and took a huge amount of packaging away. On time, with 30mins arrival call, A perfect delivery thanks both.
16 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Mr Aldridge
We are so pleased to hear about your perfect delivery experience! We appreciate you sharing your positive feedback regarding our careful service and timely communication.
Kindest regards
Audra,Caroline and Team York
Excellent delivery service from Shane…
Excellent delivery service from Shane and Joe. Furniture arrived on time, without any damage and looks fabulous which is what we have come to expect from Neptune.
16 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Graham
Thank you for your wonderful feedback! We are so pleased to hear our delivery team provided excellent service and that your furniture arrived perfectly.
Kindest regards
Audra, Caroline and Team York
Everything perfect!
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier.
Received excellent service when ordering through the York store and Alfi & Josh were an absolute delight upon delivery.
They were ahead of time, courteous, expert and helpful. Everything was unpacked and placed exactly where I wanted and all packaging removed with a smile. Couldn’t have asked for more, thank you :)
8 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Indra
We're so happy to hear you're delighted with your new furniture! It's wonderful that our team provided such excellent service, making your delivery experience perfect. Thank you for sharing your positive feedback.
Kindest regards
Audra, Caroline and Team York
Staff were very friendly and helpful
Staff were very friendly and helpful. The store had in stock items we were looking at. Happy 30 years Neptune.
6 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Calsi
We're so glad you had a great experience with our friendly staff and found what you needed. Thank you for celebrating with us!
Kindest regards
Audra, Caroline and Team York
The most beautiful shop with…
The most beautiful shop with exceptionally helpful staff.
Nicola spent time helping me to choose our new floor, she took the time to answer all my questions and gave helpful advice.
8 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Charlotte
We are so glad you had such a wonderful experience with us! We truly appreciate your kind words about our helpful staff and beautiful shop. Thank you for your positive feedback.
Kindest regards
Audra, Caroline and Team York
Love Neptune
Love Neptune! A very enjoyable shopping experience. Very pleasant staff too xx
6 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Charlotte
We are so happy you enjoyed your shopping experience with us! We appreciate your kind words.
Kindest regards
Audra ,Caroline and Team York
The staff were welcoming and extremely…
The staff were welcoming and extremely helpful. I purchased two kitchen pendants lights and the young lady who served me gave a five star service. Would highly recommend.
5 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Christine
We are so happy to hear our staff provided you with five-star service. We appreciate your kind words and recommendation.
Kindest regards
Audra, Caroline and Team York
Mihai and Ninel did a fantastic job as…
Mihai and Ninel did a fantastic job as always, polite friendly and efficient, nothing too much trouble. Best delivery crew by a mile!
1 juin 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Irina
We are so pleased to hear about your excellent experience with our delivery team. Thank you for your kind words!
Kindest regards
Audra, Caroline and Team York
Conversations with shop assistants were…
Conversations with shop assistants were helpful, communication when ordering was efficient. The delivery of our sofa was excellent. Mihai and Ninel went above and beyond to make sure the sofa made it into our living room.
20 mai 2026
Avis spontané
Réponse de Neptune - York
Good Afternoon Anna
We are so pleased to hear about your positive experience with our team and the delivery of your sofa. Thank you for sharing!
Kindest regards
Audra ,Caroline and Team York
Réponse de Neptune - York
Good afternoon DL
We're so pleased to hear you received such friendly, efficient service. Thank you for your kind words.
Kindest regards
Audra, Caroline and team York
Ant & Lea were very professional
Ant & Lea were very professional, helpful and kind. Not your average delivery drivers, went above and beyond to make sure everything was ok.
13 mai 2026
Avis spontané
Réponse de Neptune - York
Good afternoon Jayne
We are so glad to hear our delivery team provided such exceptional service. Thank you for sharing your wonderful feedback!
Kindest regards
Audra, Caroline and Team York
Beautiful store
Staff very welcoming on arrival. Beautiful room displays. Charlotte was very helpful helping to find stock and furniture I liked.
10 mai 2026
Avis spontané
Réponse de Neptune - York
Good afternoon Jayne
We are so glad you enjoyed your visit! It's wonderful to hear our team was welcoming and helpful, and you appreciated our displays.
Kindest regards
Audra, Caroline and Team York
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.