As a brand owner, I Had some my beauty products listed on the platform as a 1 month trial. Fred ( the shop owner) assured me that the monthly “set up fee” won’t be charge for the whole duration of the... Voir plus
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Absolutely awful I've never had to wait for an order to be shipped for over two weeks! My attempt at emailing them got me as far as a generic email a few days later saying they were experiencing de... Voir plus
L'entreprise a répondu
I was order number 1306. My order didn´t arrive, I don´t get a response from the customer service and the tracking on Nethrials Website is "currently not working" I also tried contacting the own... Voir plus
L'entreprise a répondu
I found this company, excellent in helping me to achieve the extra effort in my grooming routine. The item's in stock were delivered within 2 days, and any issues or delay was dealt with extremely... Voir plus
L'entreprise a répondu
2,0
Bas
53 avis
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Underwhelming lack of Communication
I used Nethrial in the run up to Xmas to get a gift only they had in stock at the time. I won’t be using them again. The product was ordered on November 30th and it finally reached me on Dec 14th. Unfortunately I had to chase Ellie on status updates on the item, I would not have minded as I understand that delays can happen, however it would have been much more professional if the team from Nethrial had reached out to me first, to give me a heads up that the item was late. In addition, puzzlingly there seems to be no option to track the ordered item once it’s been confirmed - to do this you have to contact customer services - not ideal in today’s fast moving on-line marketplace. This was dissaponiting and made Nethrial appear amateurish. As someone who has a background in luxury retail, I feel I have some understanding of customer retention that the team behind Nethrial seem to lack. I have now received the item, however as it’s so late it would have been better practice for Nethrial to reach out and explain or even say something like “Hi, we know we didn’t offer you very good service on this occasion because of X Y Z, and we are sorry for this” but such a courtesy has not been forthcoming. Nice product selection, bout overall a lot to learn in managing client expectations - Nethrial could do a lot better.
15 décembre 2019
Avis spontané
Réponse de NETHRIAL
Hi Mark,
Ellie here, I really apologise that you did not feel satisfied and currently Nethrial is still a growing business in its first year and we only have 2 people for customer service so in the run-up to Christmas and Black Friday myself and the other customer service team member have not been able to provide the support we usually would.
I have taken all your comments on board and will be sure to pass them along so that in the new year we are much better.
If I can offer you a 25% discount code to slightly make up for it then please send an email to cs@nethrial.com or start a chat and I'll get that sorted for you.
Once again apologies and I hope you have a lovely festive season.
Ellie B.
best custumer service i've ever had to…
best custumer service i've ever had to work with
7 décembre 2019
Avis spontané
Réponse de NETHRIAL
Thank you Beata your review means a lot and I am happy one of our customer service members were able to help out!
Brilliant customer service
Brilliant customer service, well recommended!
12 novembre 2019
Avis spontané
Réponse de NETHRIAL
Thank you Kamal!
Guided me through the issue I was…
Guided me through the issue I was facing with high level customer service.
6 septembre 2019
Avis spontané
Réponse de NETHRIAL
Thank you very much for your review Pkay we really appreciate it 😊 Have a lovely day!
Great delivery
Delivery was perfect, got it in 3 days living in France which I wasn’t expecting, so great all around
16 août 2019
Avis spontané
Réponse de NETHRIAL
Thanks so much Malik we really appreciate you shopping with us 😊
Excellent for service.
I found this company, excellent in helping me to achieve the extra effort in my grooming routine. The item's in stock were delivered within 2 days, and any issues or delay was dealt with extremely quickly.
I cannot fault Ellie B in customer service, who was extremely helpful, when I needed advice, or had questions on how to use the products.
Well done Nethrial, I shall recommend you to friends.
16 août 2019
Avis spontané
Réponse de NETHRIAL
Thanks so much for your feedback John we really appreciate it and are glad to assist you on your grooming journey 😁
Highly Recommend!
Really good customer service and delivery was free which was great. Highly recommend 🙌🏼
4 août 2019
Avis spontané
Réponse de NETHRIAL
Thank you Scott 😊
Greatest customer service I've ever…
Greatest customer service I've ever received when shopping online! Effortless transaction, timely dispatch my query answered within 20 minutes! A*****
30 juillet 2019
Avis spontané
Réponse de NETHRIAL
Thank you David we really appreciate it!
Rubbish disappointed
Rubbish service didn’t get item waited ages for response could have bought elsewhere in mean time
26 juin 2019
Avis spontané
Réponse de NETHRIAL
Hi Ajay,
I am really sorry to hear that you weren't satisfied with your experience. I have passed your comments on and it is definitely something we are going to work on. If there is anything else that I can do to help you now or in the future please do let me know.
Ellie B.
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