NEX WORLD TRAVEL AND TOURISM LLC Avis 

Réponse de NEX WORLD TRAVEL AND TOURISM LLC

ll y a 5 jours

Dear Reviewer,

Thank you for sharing your feedback.

We respectfully believe that your review does not fully reflect the concept and structure of our membership programme. Our membership is designed for customers who understand the value of planned travel, membership benefits, and access to services subject to the applicable terms and conditions, supplier availability, and advance booking requirements.

A membership should not be evaluated solely by dividing its cost by the number of nights or comparing individual reservations with publicly advertised promotional rates. The programme operates under specific terms, benefit structures, and booking procedures, which are explained during the membership process.

We understand that every customer has different travel preferences and expectations. However, it is equally important to understand the complete concept and applicable terms before making public allegations about a business.

If you believe that any representation made to you was misleading or that any contractual obligation has not been fulfilled, you are welcome to pursue the appropriate legal or regulatory channels. We will fully cooperate with any legitimate review of the matter and reserve our right to take appropriate action to protect our company's reputation against demonstrably false or defamatory statements.

We remain committed to addressing genuine concerns through the appropriate channels and maintaining transparency with our guest.

Regards,
MRD Team
Nex World Travel & Tourism LLC

Réponse de NEX WORLD TRAVEL AND TOURISM LLC

ll y a 5 jours

Dear Reviewer,

We take your feedback seriously; however, we respectfully disagree with your characterization of our voucher programme as misleading.

The applicable terms and conditions, including any redemption fees, usage restrictions, advance booking requirements, blackout dates, and availability limitations, form part of the voucher programme and should be reviewed before redemption. A complimentary benefit does not necessarily mean that every associated service, tax, or redemption-related charge is free of cost. We believe it is important to distinguish between a complimentary benefit and the specific conditions governing its use.

Furthermore, the membership presentation and enrolment process are intended to explain the programme's structure and applicable conditions. If you believe that any material term was misrepresented or inadequately disclosed, we invite you to raise the specific details through our official customer care channel so the matter can be reviewed objectively.

We also remind you that public reviews should reflect genuine experiences and distinguish verifiable facts from personal opinions or allegations. Using mocking language or making misleading claims does not assist in resolving a legitimate concern.

Should any published statements be demonstrably false, defamatory, or otherwise unlawful, the company reserves its right to seek appropriate remedies through the competent UAE authorities in accordance with applicable law. Any legal determination, including the applicability of UAE cybercrime legislation, rests with the competent authorities and depends on the specific facts and circumstances.

We remain willing to review legitimate complaints through the appropriate channels and expect all discussions concerning our company to remain factual, fair, and respectful.

MRD Team
Nex World Travel & Tourism LLC

Réponse de NEX WORLD TRAVEL AND TOURISM LLC

ll y a 5 jours

Dear Reviewer,

We take customer feedback seriously; however, we respectfully disagree with any implication that our company has acted improperly.

Complimentary vouchers are issued subject to the applicable terms and conditions, including redemption procedures, advance notice, supplier availability, and the stated processing period. Attendance at a presentation does not guarantee immediate redemption, as fulfilment depends on the applicable voucher conditions and availability. We encourage you to contact our Gift Support Department directly so that your specific case can be reviewed against the relevant records.

Regarding your comments about the presentation, our team explains the available membership programmes to interested attendees. Customers remain free to decline any offer, and we expect our representatives to maintain professional standards throughout the process.

If you have an unresolved concern, you are welcome to visit our office during the designated visiting hours, without any appointment or consultation fee, to discuss the matter directly with the concerned team. We believe that genuine concerns are best addressed through documented communication and constructive discussion rather than assumptions or public allegations.

Please also understand that publishing demonstrably false or defamatory statements may have legal implications under applicable UAE law. The company reserves its right to refer substantiated concerns to the competent authorities where appropriate.

We remain committed to reviewing legitimate complaints fairly and resolving outstanding matters through the proper channels.

MRD Team
Nex World Travel & Tourism LLC

Réponse de NEX WORLD TRAVEL AND TOURISM LLC

ll y a 5 jours

Dear Reviewer,

We take allegations of fraud and misconduct very seriously and categorically reject any characterization of our business as a scam without substantiated evidence.

For the avoidance of doubt, our promotional campaigns do not operate as raffles or prize draws. Complimentary gifts are offered under specific terms and conditions, which govern eligibility, verification, redemption procedures, and fulfilment timelines. We therefore encourage you to review the applicable terms carefully before making claims about what was promised or the nature of the offer.

The voucher provided to you was a complimentary benefit, not a cash prize or an unconditional entitlement to immediate issuance of attraction tickets. The redemption process is subject to the stated conditions and applicable processing timelines. Where necessary, alternative options may also be offered in accordance with the relevant campaign terms.

Our membership presentations are intended to explain the available travel programmes and their benefits. Attendance does not oblige anyone to purchase a membership, and customers are free to decline. We expect our representatives to communicate professionally, and any specific concerns regarding sales conduct can be reviewed against the relevant records.

If you believe that the voucher conditions were not honoured, we invite you to submit your correspondence and voucher details to our Gift Support Department for a formal review. We also welcome you to visit our office during the designated visiting hours to discuss the matter directly, without an appointment or consultation fee.

However, describing a business as fraudulent or a scam is a serious allegation. If any published statements are demonstrably false, defamatory, or otherwise unlawful, Nex World Travel & Tourism LLC reserves the right to pursue appropriate legal remedies through the competent UAE authorities. Any such action will be based on the available evidence and applicable law.

We remain willing to address genuine concerns through the appropriate channels and expect public commentary about our company to be factual, responsible, and supported by evidence.

MRD Team
Nex World Travel & Tourism LLC

Réponse de NEX WORLD TRAVEL AND TOURISM LLC

ll y a 5 jours

Dear Reviewer,

We take feedback regarding our staff and customer experience seriously. However, we believe it is important that any public assessment of our company accurately reflects the purpose of our promotional campaign and the applicable terms and conditions.

Our complimentary voucher campaigns are designed to introduce customers to our promotional benefits in accordance with specific eligibility criteria, redemption procedures, and applicable terms. The presentation explains our travel membership programmes and their associated benefits; however, attending a presentation does not obligate anyone to purchase a membership. Every attendee is free to make an independent decision.

We regret to learn that you felt uncomfortable during your visit. Nevertheless, we do not consider a difference in expectations regarding a promotional campaign sufficient, by itself, to establish that our staff acted improperly. If you experienced specific instances of unprofessional conduct, we invite you to provide the relevant details through our official Customer Care channel so that management can investigate the matter objectively.

We also encourage reviewers to distinguish between personal opinions and verifiable allegations when publishing statements about a business. Nex World Travel & Tourism LLC reserves all rights available under applicable UAE law in the event of demonstrably false, defamatory, or otherwise unlawful statements. Any action, where warranted, would be pursued through the appropriate legal channels and based on the available evidence.

We remain committed to addressing genuine concerns professionally and expect all communication concerning our company to be factual and respectful.

MRD Team
Nex World Travel & Tourism LLC

Réponse de NEX WORLD TRAVEL AND TOURISM LLC

29 janv. 2026

Thank you for your kind words and recommendation.

We’re delighted to hear that you had a positive experience with our team and that our staff’s professionalism and customer care met your expectations. Your feedback motivates us to continue delivering the best possible service and memorable vacation experiences to all our guests.

We look forward to assisting you again in planning your next holiday.

Réponse de NEX WORLD TRAVEL AND TOURISM LLC

29 janv. 2026

Thank you for your kind words and recommendation.

We’re delighted to hear that you had a positive experience with our team and that our staff’s professionalism and customer care met your expectations. Your feedback motivates us to continue delivering the best possible service and memorable vacation experiences to all our guests.

We look forward to assisting you again in planning your next holiday.

Réponse de NEX WORLD TRAVEL AND TOURISM LLC

29 janv. 2026

Thank you for your kind words and recommendation.

We’re delighted to hear that you had a positive experience with our team and that our staff’s professionalism and customer care met your expectations. Your feedback motivates us to continue delivering the best possible service and memorable vacation experiences to all our guests.

We look forward to assisting you again in planning your next holiday.