Nöa and Nani Avis 

Bought a bed. 9 moths later completely broken. Waited over a month for a reply to multiple messages. Ended up having to buy a new bed as they seems to think it’s ok for someone to sleep on the floor

Ordered a small unit from this company as I’ve used them many times before. The box came quite bashed telling me it had been rattled around considerably on transport. I initially found a small chip on what would be the top of the unit (corner). It cost £49, so I was willing to let that one slip. Then once build the entire door was covered in chips. Not acceptable. They offered a partial refund of £7. I’d expect half the money I paid back for a unit that is not fit for purpose. I found this really insulting so I won’t ever use nonand nani again.

I can see why this company has so many awful reviews, wish I’d checked here first!

Trundle mattress advertised as 90x186cm which if is NOT!

Bought to go in my daughters trundle bed which measures 90x187cm and it is way too long, measuring at 190cm in length. So basically, a standard single!

They have been absolutely painful to deal with via email. Stalling my return by feeding me dribs and drabs of information and then taking days to respond! The latest is, I must roll the mattress up, securely fasten and then take a picture of it before they can book collection.

They have been insisting that they can send out a mattress in the correct measurements which is clearly bull. It’s a standard single that they sell and all they need to do (to avoid this problem again) is put the correct measurements on their website!

I will never buy from this brand ever again and would you not to spend your money here!

Ordered a bed at end of nov 2026 for xmas delivery. First item dispatched was lost, as was second. The company used the same courier for both deliveries!. Third delivery came after new year and included box 2 of 2, no box 1. Eventually box 1 was delivered last week. All in this took over 7 weeks for resumption and on complaint, an offer of 10 pounds compensation was made. Nobody took ownership at any point for the delivery issues and seemed that courier used was about money, not supplying my grand-daughters xmas present by 25th Dec.

Terrible customer service. Still waiting for replacement parts which arrived damaged, for over a month. Phone lines constantly closed. Don't respond to voicemails. Emails take 2/3 days reply. Send via XPD delivery company who don't update their tracking details.
Currently stuck with half a bed which we can't make due to missing parts, and additional parts which were sent incorrectly!

I originally left 3 stars, as I was going to receive a small part refund due to furniture legs that were used & damaged.They now have emailed me to return the whole item for a full refund.The unit has been built.
I have advised this company in a previous email.Not going to dismantle a unit that took hours to build?The legs were used,damaged.Husband has had to repair the damage. They will not send any replacement parts Which would of been my preference.

I ordered a bed and paid £24.99 for delivery 2 days later as I couldn't wait the estimated 14 days for free delivery. I then had an email to say that there was an issue and couldn't deliver on my requested date and would arrive 2 days later. They refunded the delivery charge so that was good. However today my delivery is due to arrive I have had another email to say that they have had to send the slats on a separate delivery and it wont arrive until next week - meaning the bed is completely useless until then. So I am now going to be without the bed for at least a week after I scheduled the delivery for

I made an order late one night by accident. I contacted customer service early the next morning. (Email is the only contact method they have) I asked to cancel the order and make a refund, They stated that they couldn’t so once the item had left them, The item had not left the warehouse yet, not a chance. I got a notification at 5pm from the “Shop” platform i use to track parcels stating they were preparing to ship. So clearly it had not left the wharehouse and the above response was just a scripted template reply to my situation without actually looking into it. What a joke. Give me the refund.

we ordered a storage unit /bench for our granddaughter , delivery prompt , excellent quality , easy to assemble with excellent instructions. highly recommend

Ordered a storage unit on the 11th of December. They sent on the 12th with XDP. After almost 2 weeks of no movement from XDP, I complained and they sent again with XDP on the 30th. The item again is still sitting with XDP, no movement. I asked to cancel and get a refund which they have told me I cannot until XDP make a delivery attempt. The first shipment hasn’t moved since the 12th and the second hasn’t moved since the 30th.
I have no trust in their support or the delivery company using XDP

I had to leave a review as all the bad reviews on here worried me so much that I requested to cancel my order but amazingly it had already being dispatch, despite free delivery quoted as taking up to 14 days it arrived in 3 days. I had been told I could refuse delivery and would receive a full refund.
I’m so glad that I decided to accept the delivery and keep the item! I bought the Karlstad Low Sideboard and it’s a lovely piece of furniture and such a bargain!
People leaving all these negative reviews with regard to no contact or Customer Service being bad hasn’t been my experience at all! Despite the fact I was originally asking to cancel the order due to the negative reviews on here, I received prompt courteous helpful replies. Maybe think that a lot of customers only leave reviews when things do go wrong and not so often when things go right, so glad I gave them a chance!

Very poor service. Our mid-sleeper bed was delivered with over five key pieces missing and none of the screws or fittings included, making it impossible to assemble.

This was delivered just before Christmas as a present for my five-year-old, which made the situation even more upsetting. Attempting to contact the company was extremely frustrating, there is no phone number to speak to a real person, only an email address, which went unanswered.

I sent seven emails requesting urgent support and a priority replacement, explaining that this was a Christmas present for my child. Despite this, I received no response at all. In the end, I had no choice but to purchase a bed elsewhere to ensure my daughter’s Christmas wasn’t ruined.

What makes this even more disappointing is that the website was still advertising next-day delivery, yet no one could respond to a basic customer service issue.

I am not someone who normally leaves complaints, but the lack of communication, and customer care in this situation is poor

The actual product i received was good quality and no issues however there is no contact number to speak to someone when you have a problem which I had with the delivery service they use and this delivery service really let's noa and nani down. I messaged noa and nani through the contact but never received a reply.

Update, I have now received a reply and they are looking into it so customer service at least is good.

TERRIBLE PRODUCT AND WORSE CUSTOMER SERVICE

I bought the Karlstad Chest of Drawers 8 drawer in white from Noa and Nani. The product arrived promptly however when we assembled the product we discovered that the quality was really poor for the price. The drawers don’t line up and don’t open or close properly. This was bought as a drawer set for our newborn daughter’s bedroom with the intention that she would have the drawers into adulthood. However the quality suggests that’s not likely to happen and indeed is likely to cause her an injury long before then.!

When I first got in touch with Noa and Nani to report the issues, I received a response pretty quickly and I was hopeful of a replacement of better quality, however communication quickly dried up and I was left chasing and chasing for a resolution.

After numerous chasing emails, my hope of a better quality replacement was fading fast and so I contacted Noa and Nani again to request a refund, again having to chase and chase to get agreement. However they are now saying they expect me to cover the return costs, for an item that’s not fit for purpose and could’ve been returned months ago had they responded to my emails in a timely fashion.

I know there are a lot of positive reviews for the company but honestly I wouldn’t order from them again and would advise friends and family not to either. The mark of a good company is how they deal with issues and Noa and Nani are absolutely awful. At one of the most stressful times in my life, and under the serious financial pressure of maternity leave, I’m expected to pay roughly a quarter of the price of the set of drawers to return them leaving me out of pocket to try and find a replacement.

Only order from Noa and Nani if you can afford to take the hit to return a faulty or poor quality item.

Awful Customer services. Paid £35 a week in advance for guaranteed Saturday delivery (day we move into new house) delivered it without the headboard. Contacted customer services who replied a few days later (can’t actually speak to a human on the phone) and was assured I would have it send next day. Three days later someone else’s bed arrives and not the missing headboard. That was a week ago. Keep offering me delivery dates and then not actually booking it. Pushing it further and further back. Still no date for sending the correct item. Still no bed for my son and now I have another random part of a bed in my house that I don’t need. Such terrible customer services. Avoid this at all costs. Don’t waste your money.

In previous years I always had a positive experience with noa and nani. This year I bought two kids single beds frames and the quality has been appalling, the noise the beds make is horrendous. I contacted Noa and Nani and all I keep getting back is they will take it to management. They expected my kids to sleep on mattresses on the floor while I sent the bed frames back, very poor quality and service. I am taking it further but thought it best to make others away so that they can avoid there's obviously been a change in quality and management since I ordered previously.

Please avoid this company even through selling sites such as B&Q nothing but trouble from start to finish. Their website recommends incorrect mattresses for beds when correct ones aren’t in stock. When part of the order arrived slats were missing and parts of the bed were damaged. Will try and squeeze every penny out of you to pay for delivery of items when no error of yours. Customer service take days to reply, nearly two weeks since order was placed and still not reached a resolution. Will not be ordering again.

I should have read the reviews. Awful customer service. The bed came without slats!! We were in the middle of assembling and realised that most parts were missing. I've reached out and they can't find it and if I want to return I'll have to wait until they receive the partiality before refunding me. They don't care about the customer at all
Don't waste your time.

Absolutely terrible customer service from this company. Maggots delivered in my order. Radio silence from company, Jodie just says manager will call but never does. Dreadful

We ordered 3 sets of bedroom chest of drawers units and only2 were delivered. We contacted Noa and Nani by email ( you can't talk on phone to a human) who assured it would be delivered by Wednesday, that day came and went so Noa Nani again assured it would definitely be delivered on Thursday, same result as Wednesday and Friday no better. Friday late afternoon we were informed it would definitely be delivered in next 24-48 hours. Just over 60 hours later sitting here typing this, still no delivery. How this useless company stays in business is beyond me. I would advise you to avoid them at all costs. We wasted 5 days of our life staying at home for a delivery this incompetent business knew would not be delivered. Needless to say we have cancelled the order and ask for a full refund once they collect the 2 parcels they actually delivered. I am concerned their cancellation abilities are as as bad as their delivery abilities. Fortunately I paid with Paypal so not worried about getting my money back.