Nöa and Nani Avis 

Bought a shoe rack from the company.
The product looked exactly like the photo, good quality, easy to put together. I was continuously updated on tracking and did not have to reach out to the team.

Firstly they sent the product on the one date and time we said we were not available due to a medical appointment for my child. Next the product was missing parts EG screws and dowels plus you are told not to use a drill to put the screws in because it will split the wood. It took us 6 1/2 hours on the first day to put together the bed as the instructions were very hard to follow it's like expecting someone to learn anatomy from the drawing of a Stickman. The following day we set about trying to sort out the issues we had with the slide which has a S-Type bracket that hooks over the bed but there are no pre drilled holes so you have to screw into the ladder but where the screw hole is at the top of the hook you cannot get a screwdriver in and where the second screw hole is supposed to go there is already a bolt that you have used to put together the bed so it can't go through at that angle there were not enough white covers for the screw holes so your bed unit just has brass screws on site throughout. Then considering we had ordered a pirate ship bed we opened the box to take out the pirate tents only to find a blue tent for a tower. My nonverbal autistic child age 5 had his heart set on a pirate ship bed for weeks and every day he has asked for it and throughout the entire process of Us putting the bed together yesterday he was asking for it and we were saying wait when we're ready we'll open the surprise well surprises that not only is it a blue Tower and not a pirate ship bed but the contents inside those boxes do not match the picture on the front. The blue tunnel that goes across the middle of the bed shows two port holes but actually it's just a tunnel with a hole cut in it at the side like a doorway. Not only that the Poles that go across the top of it two of them are not the right size and the too big and don't allow for the velcro to be fastened. There are parts sewn on back to front on the panels underneath the bed. The blue Tower itself is torn on the corner at the top and it's not a tent like material it is easy to material which is why it is ripped in transit. Add to that you have three gold poles in a pack with that Tower and you have to put them together and screw where the whole is on each of them but it was bent so it doesn't go at the angle it's supposed to and then you have to screw that into the actual bed itself again no pre drilled holes. Then you have to place the tent over that shape in order for the children to slide down the bed but the tent does not go on the way it is in the picture you have to reverse it because there's no way for it go on the bed with the hole at the front and the flaps at the back. The side pocket arrived as a bed tidy and it was essentially a piece of cardboard folded in half covered in the same ridiculous material that rips easily and had three pockets sewn onto it of the cheapest material and with covered in stains he absolutely beggars belief and to the situation that we have been put in this weekend. We looked on every social media and Googled for instructions and saw people on tiktok etc sharing the issues that they have had with the bed. There are so many screws and allen key screws that you need to put on this bed it takes two days to erect and having to put the tents on even if they're ones you did not order out of sheer desperation to hope a child will sleep in the bed is not the experience we were hoping for and a bright blue bed which doesn't even match the pictures on the box let alone the pirate ship that we ordered is an incredibly sad situation to be put into. We had issues with the delivery and we've had issues with the product we've had issues with the assembly and we've had the wrong product delivered completely along with the fact that the product does not even match the picture on the front. There is no quality control or quality assurance with this product and we ordered via B&Q.

I don’t even know where to start , I bought 3 units and at present have only managed to get 1 together as waiting on parts , is there any phone number for this place anyone have one , I’m contacting my credit card company today to get my money back , customer service is absolutely shocking

Great products, fast delivery and wonderful customer service. Would definitely use again and recommend to a friend

I want to express my dissatisfaction with the service I have received regarding my recent order of two chest of drawers. Utterly shocked how it’s been handled and insulting me with a poor goodwill gesture.

Upon delivery, I discovered several issues with the items. One unit arrived with missing drawer knobs, and another drawer had faulty internal components, making it unusable. This alone is unacceptable for new furniture.

In addition, the delivery service was highly unprofessional. The driver contacted me multiple times requesting my live location, which I shared twice. Despite this, the driver still delivered to the wrong address — a completely incorrect location — causing unnecessary inconvenience and delay for me to leave for work on time.

I subsequently contacted your company to report these issues, but I was extremely disappointed with the response. Offering £10.00 as compensation for faulty goods, missing parts, and such poor delivery service does not reflect the seriousness of the situation or the inconvenience caused.

I expect a more appropriate resolution, which should include either:
• Replacement of the faulty components and missing items at no additional cost, or
• A partial refund that fairly reflects the condition of the goods and the service provided.

I won’t be shopping with you again and I won’t be recommending your products with family and friends. I’m disgusted with the service I have received.

Absolutely amazing company eith great products. Very graetful

Really happy with two products we got in the karlstead range. I missed the option to have delivery to the room and the boxes were heavy, however assembling was straight forward following instructions. Kept up to date on delivery times etc and the items are really good quality would recommend.

The whole experience, from website browsing, finding information and measurements and purchasing to delivery was excellent! Noa and Nani was a company I didn’t really know much about until I searched for a new bed for my daughter but it will certainly be a company I would use again!

Really happy with the product, quick delivery and the customer service feels very personable.

I recently purchased the Koping Single Gas Lift Ottoman Bed in natural pine, and overall I’m really pleased with it. The bed is sturdy, well-made, and very comfortable. Most importantly, my son absolutely loves it, which makes it a great purchase in my book.

The storage feature is also a big plus and works really well for keeping things tidy. While I was initially a bit surprised that it didn’t come with a headboard, the quality and comfort of the bed itself definitely make up for it.

Overall, I’m happy with my purchase and would recommend this company for both quality and comfort.

Great quality product and company! Would 100% recommend and order again.

I’m very happy with my purchase from Noa and nani company, the bed and mattresses are great. the delivery service was super quick and they updated you all the way through. Great customer service, i am very pleased!

First time ordering from Noa and Nani, Great experience in general, Items were delivered earlier than expected, great packaging, and high quality items, I didn't have any issues at all, I highly recommend Noa and Nani

Great quality; responsive company. Would highly recommend

If I could give zero stars, I would.

I’m extremely disappointed with this purchase. The item was delivered two Fridays ago but only assembled on Monday evening. Once assembled, I immediately noticed visible marks on the surface that look like pencil or scuff marks. I attempted to clean them off, but they are permanent.

Considering I paid £120 plus delivery, I expected a much higher standard of quality. The product I received looks used and does not reflect the price paid at all. A brand-new item should arrive in brand-new condition — this clearly did not.

I contacted customer service and was offered either a £20 partial refund or a full refund upon collection. Given the condition, I chose the refund, as the item simply isn’t worth the money.

I have since disassembled the item and repackaged it for collection, despite currently having a sprained arm. I provided photos showing the item back in its box and ready to go. The only step left was sealing it, which I fully intended to do before collection. Despite this, I received an email stating the product “needs to be sealed,” which feels unnecessary given it was clearly prepared for return.

Overall, this has been a frustrating experience. The quality of the item, combined with the handling of the return process, has been very disappointing. I hope this is resolved properly, as the product in its current condition is not worth what I paid.

Terrible experience from start to finish. I am still missing a chest of drawers that was supposedly “on route” over 9 days ago. Since then, there has been no meaningful update.

The company claims to be liaising with the courier to locate the item, yet neither party seems able to provide any clarity on where it actually is. At this stage, it’s entirely reasonable to assume the item is lost, damaged, or no longer recoverable.
What’s most frustrating is the complete lack of proactive customer service. A logical and customer-focused approach would be to issue a replacement promptly and then pursue a claim with the courier separately. Instead, they have chosen to ignore communication attempts and continue chasing an item that has effectively vanished.

Communication has been non-existent — calls go unanswered, emails are ignored, and no clear resolution has been offered. This has left me with very little confidence that the issue will be resolved at all.

As a result, I have now escalated the matter by instructing my bank to initiate a dispute.

Overall, a shambolic experience marked by poor communication and a complete lack of accountability.

Terrible experience – avoid this company

My experience with Noa & Nani has been extremely frustrating from start to finish. I ordered a bed which I never actually received, yet resolving the issue has taken weeks and still has not been properly handled.

The delivery “proof” they rely on is a photo of the parcel left outside my front door, which is not a safe or secure way to deliver an item. When I returned home, the item was not there, meaning I never received the product I paid for. Despite this, the process of getting help or a refund has been painfully slow.

Communication has also been extremely poor. There is no phone line to contact the company, so customers are left waiting for emails and getting nowhere. I have tried to remain polite and patient throughout this process, but the lack of urgency or proper customer support has been very disappointing.

After researching the company further, I discovered that many other customers have reported similar experiences, which I wish I had known before placing my order. Had I seen these reviews beforehand, I would never have ordered from them.

At this stage I feel like I have been completely let down as a customer. I paid for an item that I never received, and instead of the issue being resolved quickly, it has turned into a long and stressful process.

I will now be pursuing the matter through my bank and escalating the issue to Trading Standards, as well as sharing my experience publicly so that other customers are aware before ordering.

Based on my experience, I would strongly advise others to think carefully before purchasing from this company.

Couldn’t be happier with our trundle bed. Amazing quality and a great company to order from.

It was my first time ordering from Noa and Nani, and although I can be a little nervous about ordering with new companies I decided to risk it.
The bookcase I ordered was great!! Sturdy and stylish, really blending in with my decoration.
Delivery was super efficient and customer services were great too.
Honestly would order again!

They have been an excellent company to deal with
I had an issue ,based partly on my misreading,
And they were very helpful to resolve
Would recommend to friends and family