NorDan UK Avis 

I moved into a new build development with NorDan windows fitted. The large balcony window has multiple manufacturing defects. Myself and other residents have now been waiting almost a year and still have no replacements. Bellway is blaming NorDan for ongoing delays. There seems to be no post sales support.

Unfortunately a further addition to the negative reviews here. Our patio doors are faulty and seem to be out of alignment - numerous emails to the teams are met with silence, a phone call yielded some hope but the promise of getting back in touch with us was not met. Absolutely appalling customer service with a seeming desire to not rectify their problems so you are simply ignored. I am sure they treat their bigger installations and trade partners better but avoid if you are just a small retail ‘nobody’ like ourselves.

Good windows, but worst installation ever. Windows installed crooked (how is that even possible), plastering is rough and I was asked to smooth that myself and to put the icing on the cake the installers left bootprints on my couch. Regret using them.

Without a doubt the most poorly made inefficient cheap garbage i have ever had the miss-fortune to have experienced a slight temperature drop of 1 or 2 degrees below freezing and these units are streaming with water from the actual glass units and the poorly made wooden frames in short utter garbage.

We have used Nordan doors and windows throughout our sizeable new build, including three huge patio windows. Only one had a problem, and Nordan dealt with it reasonably and relatively quickly. It was not an easy fix, and involved another company coming to remove a Juliet balcony, and a third company to erect a scaffold in order to carry out the repair work. Rob from the Aberdeen branch of NorDan repaired the window, and I could not fault him or NorDan. Rob definitely had a ‘can do’ attitude, and even returned later in the day to replace a small piece of trim that was missing. I can see a lot of negative reviews on here - seems a bit unfair and I suspect that thousands of perfectly satisfied customers are simply not speaking up. And no - I don’t work for them, and I’m not being paid to say this.

We have recently bought a sliding door, French doors and a window from Nordan expecting brilliant quality for the high prices. unfortunately from the moment of trying to fit the patio French double doors, the locking mechanism was obviously completely out of alignment. Nordan immediately blamed it on installation issues but this was a known fault and obvious when looking at the door and pictures. Nordan reluctantly came out to investigate, threatening that we would have to pay if it was an installation issue. they said they had fixed the issue but we have not been able to lock the door without brute force since the visit. we have reported the issue since as we just do not use the door now, due to the ridiculous amount of strength required to lock it again... Nordan took no responsibility and blamed our installation and our use once again. what a huge waste of money and really disappointing.

Appalling service from Nordan. If I had my time back we would not have gone anywhere near them. We are four months after they initially started the installation and still the job is not finished. Paying in full up front means we are stuck up a creek without a paddle. Legal advice being sought now. Irish customer.

Reported about a brand new back door water coming underneath the door reported last Christmas 2021 phoned back loads of times all the excuses of the day sent a joiner out on February 2022 this is may2022 next week still nothing it’s me chasing them rather than them chasing me trading standards am going next the company should not be in business as the customer service is a joke the hole company is a joke never ever use this clowns again as it’s a circus hang yer heads out to dry

What a nightmare company. We have spent £1000's with them. One window will not open properly, and when the wind blows it 'whistles' - what is happening is that air is entering the frame and using it like a flute. We have a temporary fix by putting mastic into a clear gap in the supplied frame, we suspect that the construction is faulty and it is missing a rubber seal. Nordan do not seem to comprehend the issue and want to charge us for inspecting a window still under guarantee. As for the non-opening window, it is due to the restrictor strut that jams in place, so the window cannot be closed. Nordan will do nothing, and blame the fitter, but both faults are integral to the supplied frame so it has to be due to poor construction. AVOID AVOID AVOID - we have a great Kastrup window in another part of the build that we used to replace another Nordan failure.UPDATE

Following a Teams meeting with NORDAN they have agreed to arrange an inspection, without a pre-charge, to review the issues. Will update the outcome after that.

External door fitted 2010 - standards on both sides rotten at the bottom. Obviously poor quality soft wood and not pressure treated.
Well outside the 10 year warranty - even if it was within the the warranty period I've no doubt Nordan would have rejected any claim.
A fence post stuck in the ground would have lasted longer!

They twice replaced a frame where the outside surface parted company with the back but have failed to honour their guarantee for a door that has rotted internally from the bottom and the internal surface has expanded around the bottom and edges. My claim was rejected because "...damage has also not appeared overnight this has happened over a period of time and this we class as not maintained". Who knows when it began? It is certainly evident now!

The quality of the windows and sliding doors is very good. Choose your installer very carefully - I’ve had some really poor experiences (Elford Facades as the person below) and others. For some reason that, frankly, is beyond me (as a chartered engineer of 35 years experience) getting windows installed correctly is incredibly tough for the people that do it.

I had new Nordan windows installed in 2017 after seeing them at a local exhibition and from the very beginning I have been nothing but impressed with the products and the company.

The staff at Nordan were very knowledgeable and made me feel assured that I was buying the right products. They spent time with me to make sure that the windows I was choosing were perfect for my home - styles, colours, etc.

I bought fully reversible windows (with aluminium cladding on the outside) as these were what was recommended to me during my showroom appointment. So far I have found them to be very sturdy to work with and every time I open and close them, I get a feeling of quality. The fully reversible style makes cleaning the windows from the inside really easy and straightforward - nice added bonus!

Our windows were specified with standard glazing - but I have been very happy with how well sound is now kept out of the house. We live in the countryside where the noise from tractors can be quite loud. Since having our windows installed it is now almost impossible to hear any of the passing farm vehicles.

I would definitely recommend Nordan windows - the products and the experience I had was excellent.

Extremely Poor quality control, delivered different colour windows & specifications.
Measured wrong size windows with gaps of 35 mm on stone reveal. We paid there approved dealer Elford Facade for measurment as I was building the house for the first time. Its been 8 months living with wrong product and the project is at standstill.There has been no apology for the inconvience.

Our house is almost 5 years old and was fitted with these windows and doors throughout. We have noticed that the lacquer NorDan used on the internal frame has started to flake and crack with temperature change meaning moisture had got into the wood and is causing damp build up within. Most of our frames are turning black at the bottom. The design is also poor in that the rubber seal around the glass and the frame create a channel, so any moisture gets trapped here and eventually sweeps into the wood. Really disappointing quality. Not a lot we can do to solve this issue other than to replace the windows, bit of a joke really. It’s a shame as the outside of them seems fine and they have some useful features to enable cleaning etc, but the treatment on the wood really lets the product down. I have yet to get in touch with NorDan but I am already expecting they will deny any responsibility.

A very disappointing experience. Nordan doors were supplied as part of our new build in 2011.

After 3 years the front door had deteriorated badly and Nordan came out and after a bit of a discussion agreed to replace the front door and we were told it was from a faulty batch.

The back door deteriorated just as badly and because we had a cat flap fitted they said it voided the warranty.

The back door came from the same batch as the front door.

The new front door is 5 years old and looks fine, the back door is 8 years old and looks horrendous.

Nordan say it is due to lack of maintenance but both doors have been maintained in the same way. The difference between the doors is chalk and cheese.

There is no way that if we left the front door without any maintenance it would look as bad as the back door. The back door is clearly faulty but Nordan are hiding behind "it is in our terms and conditions".

Also read the small print of their brochure carefully, especially the 10 year warranty which is very limited in scope. The actual warranty is only for 3 years.