Northside Truck & Van Avis 501

Travelled 1.5 hours for service appointment to find out that it had not been booked so had to return the following week - asked if a sticking handbrake could be looked at at the same time. When I returned I was told that van needed a new compensator (relatively cheap mechanical part that with proper maintenance should not sieze) - no work was done but I was charged £190 for inspection (on top of service) van was only with them for 2 hours total- I was then sent a quotation for various items totalling just under £1800 - including 2 new tyre that have 4mm tread which have maybe another 15000 miles left on them - not happy at all talk about upsell - Got new Vito on order from Listers at Lincoln happy to travel to get good service.

I phoned Mercedes 24h help line and one of your fitters came out to your vehicle the gentleman`s name was Dave and he was very helpful and could not do enough to help us. Dave is a credit to your company, and I can’t thank him enough for his help.

I have a 2021 Vito. My first positive experience with Northside Truck & Van in Sheffield was at the end of October 2025. When I went to collect something from the parts department, I met Will for the second time – a really friendly and helpful chap. I mentioned to him that the top of the windscreen on my newly purchased van was cracked. Will selflessly rang a few places and helped me sort out the problem – I’m very grateful to him for that.

My second experience concerned floppy parking brake pedal. I met Kane in the service department, who was very nice and polite. Kane patiently and kindly explained all the procedures to me, and after paying a deposit, the van was not only diagnosed but also repaired in no time. Kane and his colleagues said that this service would be free of charge and that the deposit would be refunded to me in accordance with company policy. A big thank you to Kane as well. Just to add I have received the refund.

Based on these two experiences, I think Northside Truck & Van in Sheffield has a brilliant team who are always happy to help. I will definitely be using their services again.
Thank you

Josh was an excellent technician, we weren’t waiting long, very knowledgeable, very professional and pleasant.
He got us sorted in no time. Would highly recommend Mercedes York. Thank you team.

The staff are great. They do what they promise.

Went the extra mile for us.
Many thanks.

My van was booked in on a Wednesday. I turned up at 9am and was told it would be taken in straight away. Service completed Friday 2pm. I also ordered a replacement door to be collected with the van which they forgot to order.
You can make up your own mind if this is acceptable.

Great service as always from Jo and the team.

Totally recommend

No 26 Reg MVX

Wonderful job very fast and very professional , Karolina from customer service very helpful and professional

Great service, went out of way to sort issue. Highly recommended. Thanks to Tom and Laura for going above and beyond.

Purchased two 92 AH batteries for my 907. York did not have them so they immediately arranged with Hull branch to drop the batteries over to me at my address in York.!
The service I received from the gent on the phone was a true breath of fresh air. Prompting me to look up the company as i had not been aware of them. From that interaction and reading the reviews without a doubt I will be getting all my future maintenance carried out by Northside. The Gent who took my enquiry came across so knowledgeable and took time to listen to me . Just shows having the right staff in all areas pays off. Thank you.

Excellent service, job well done.
Well looked after, helpful friendly staff.

Callum the salesman was very honest and easy going. No salesman bravado and made the sale straightforward and stress less.

The staff all work as a team and information from one department to another is great .

Emma, Jo, and Amelia are absolutely amazing. They’re always there to help us run our big fleet and respond within minutes whenever we need support. Their quick responses and constant help keep our fleet moving without delays.

Even though we’re based in Leeds, Northside York always go the extra mile for us. A huge thanks to everyone there for their continued support. Special thanks as well to Connor, the mobile technician, who fixes all our vehicles in no time at all rain or shine. Brilliant service all round!

Top notch! Well looked after and such lovely people.

The customer service is absolutely disgraceful!! Took my van in for a recall, fault on the battery which was a ground earth fault that kept turning the vehicle on when no1 was in it, which drained the battery! Which left me stranded 3 times having to get help to charge the battery so I could start the vehicle.

I got no sorry about this, all on my own inconvenience to take it in and lost 2 days. Then after the 2 days, they would not release vehicle without having me pay £300 because they part blamed it on my head torch, saying it was pulling 3 amp, when was plugged in. I'm an electrician and know this is not possible! The head torch was 5 watt so not even pulling a 0.1 of the 3 amp. Blatant rip off so i had to pay or i would not have got my vehicle back!! Would never use these again after buying this vehicle.

Took my sprinter for some service work doing last week, absolutely first class treatment from start to finish.
Having only used normal garages before this i can never go back to using them.
I will only use Northside in future for any works on my vehicle.
Thanks again, Billy

Connor rang to advise a timescale and came within that and quickly sorted out the van and got me back on the road ,you have a real asset in this young man