Norton Way Group - GWR Kia Avis 

Previously I gave a 5 star review for the process of getting a new car, and how good Charlie Crouch was. Sadly, the process of trying to get my reservation deposit refunded is a nightmare. So many promises and excuses, and calls not returned. The money is supposed to be refunded on collection. It's now over 2 weeks and still nothing. Zaman is at least following up from time to time, which is more than anyone else seems to bother with. Follow up - Zaman managed to sort out the refund, for which I am very happy. He called to follow up several times until the money arrived, and also sorted me out with a boot floor mat as an apology. This is excellent customer service, and I'm happy to revise my previous star rating. Can't quite give 5 because of the problems, but 4 is well deserved for fixing them.

Had the first KIA service today for a new car , when we had a Toyota Rav 4 it always came back washed and vacuumed so a bit disappointed that no cleaning done.

Good service but not 5 star.

Amazing service can not fault the guys here, Especially Jay & Harsh both helped and guided me through everything,, highly recommend kia service to anyone!!

Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dealership and i love how everyone is so helpful polite you are always in great hands.

Charlie, Charlie and Sara were all brilliant from the first phonecall. They were supportive with highly indecisive me and gave time, advice and information. The best car dealership I have ever set foot in and would highly recommend.

Excellent Customer Service!!!
We were assisted by Rey, who was extremely knowledgeable about EV vans and very supportive. He organised test drive within minutes (we haven't make arrangements prior visiting showroom).
Rey was offering sound advice that truly assisted us in our decision-making process. Excellent and professional customer service!!!

Rio Sawney at GWR Kia was exemplary in his dealings with me from start to finish, throughout the purchase and final handover of my new Kia PV5 Cargo Van.
His communication was second to none, always friendly and helpful, and forever keen to keep me in the picture with timely updates.
There were unfortunate delays in receiving the van, however these were totally out of Rio’s control, the first van ‘damaged in transit’ then second one held at port by Kia UK for 3 weeks before finally being delivered to the dealership! If Rio hadn’t been on their case I think it still may have been there!
Rio and his Manager James Grimes, made every effort to compensate me for the delays, providing a very nice courtesy car for over seven weeks (Kia Sportage), and negotiated some useful extras with Kia UK which was very much appreciated.
Since handover Rio has continued to be helpful and has given me plenty of tips and offers of assistance if needed.
I couldn’t be happier with the service received by him.
The showroom is also first class and the reception staff friendly and welcoming.
I would not hesitate to recommend the dealership, but particularly Rio for his customer focus and communication.

Excellent Customer Service!!!
We were assisted by Rio, who was extremely knowledgeable and helpful regarding both the vehicle specifications and the leasing requirements.
Rio went above and beyond, offering sound advice that truly assisted us in our decision-making process. If you are looking to buy or lease a Kia van, we highly recommend seeking out Rio; he is someone you can trust to provide the right guidance. Excellent customer service!!!

Dealt with Daniel Bartley at GWR Kia in Brentford, talked us through everything so thoroughly and professionally.

Left 8 messages for services to call me back. Explained to the operator in Manchester ( we live in London) the car is not able to be driven. They apologised but still no call backs . It has been a fortnight, gave up and went to a local garage.
Full service history with Kia , absolutely appauling . I will never buy another Kia again as a result.

Also the AA and my mechanic said the fault on tbe Sorrento was a never event . The pyros went off when i was driving down a road . No collison
@@@avoid@@@@

Just purchased my 2nd Sportage from Kia Norton Way Group GWR.
Quick thank you to Mario who was knowledgeable, professional and polite.
Recommend speaking to Mario if you’re thinking of purchasing a Kia vehicle.

I had to do a review as this was my first time getting my car service at GWR Kia and everyone was great at looking after me from start to finish.
For a change it was a pleasure to bring my car in for a service unlike all those years visiting Ford!

Had a small number of issues but Kia managed them well and now all resolved. Pleased with our car and the service received

Salesman, Mr Mario Mcpherson was very professional in his approach, very polite explained everything well to us about our purchase of the new vehicle. Would highly recommend him. Wish him all the best for the future.

The visit to the showroom, the friendliness of staff. The sales person was very helpful and professional.

Benjamin
Very good service
And I say thank you

Smooth experience, good communication, quick delivery.

Good professional company to buy a vehicle from.

Keeping me up to date with everything top bloke daniel