I wanted to drawdown a little bit of my pension pot so contacted Nucleus. I spoke to a lovely man called Chris and he talked me through the procedures. He was very pleasant and passed me on to the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
These guys were really helpful when it came to dealing with my Dads pension. They were really caring and totally understanding of a horrible situation I find myself in with a contentious executor an... Voir plus
L'entreprise a répondu
Have been trying to make a transfer between brokers for over a year. Broker and my husband must have contacted Nucleus more that 50 times but no progress. New website has caused chaos and they ar... Voir plus
I needed help today and Christopher was very helpful in providing myself with a statement and he also helped set me up so I can access my information via the link going forward. Very professional, res... Voir plus
À propos de l'entreprise
- Société financière non banquière
- aussi dans
- Conseil en investissement
- Fournisseur de pension de retraite
Écrit par l'entreprise
Nucleus is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £117bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds. Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Helping to make retirement more rewarding
Écrit par l'entreprise
- We have an overarching commitment to support advisers. By harnessing James Hay’s pensions expertise and Nucleus’ digital capability, we’re building the best retirement-focused adviser platform for larger adviser firms in the UK.
Coordonnées de contact
Suite B & C, First Floor, Milford House, 43-55 Milford Street, SP1 2BP, Salisbury, Royaume-Uni
- 0131 226 9800
- communications@nucleusfinancial.com
- www.nucleusfinancial.com
3,7
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Trying to locate a pension payment
8 Weeks on and endless emails Nucleus fails to locate my pension payment paid into bank details on their website given to me by my financial advisor. The excuses of complex platforms since merging with James Hay is used to avoid paying my money into my pension or a refund. The diabolical complexity they have made of this is a red flag for a financial company. The incompetence is astounding when managing clients money, avoid them at all costs. J. Wasson
7 septembre 2026
Réponse de Nucleus
Dear Ian
I'm really sorry to hear this. I've had a look at the ongoing investigation and email correspondence. I can confirm that our team are still awaiting confirmation from your bank on the results of their trace. We are monitoring this closely and are in touch with the bank to ensure this is resolved.
Kind regards
Emma
Shambolic!
After 35 years working in the Financial Services Sector as an adviser I can honestly say this has been the worst company I have ever dealt with . A complete shambles. Avoid them at all costs!
28 septembre 2026
Avis spontané
Réponse de Nucleus
Dear Rod
I'm sorry to hear this feedback.
If you'd like to share the specific details on this to allow me to pass on the feedback, please email us on TellUsHowWeDid@nucleusfinancial.com
Kind regards
Emma
Slow, inefficient and impossible to do business with
No idea how customers get through quickly to helpful people, like some reviews here.
I wait ages and then get passed on to another team who don’t follow up with an answer. Multiple times.
Pensions shouldn’t be complicated. But answering a phone call is really basic stuff.
I would not open an account if I could go back in time.
Very disappointed.
20 août 2026
Avis spontané
Réponse de Nucleus
Dear Peter
I'm really sorry to hear you've had difficulty when calling us, this isn't the service we look to provide.
As I've been unable to locate your account from your username, could I please ask that you email us on ask@nucleusfinancial.com to confirm your details, and allow me to have one of the team members contact you.
Kind regards
Emma
very unprofessional asking you the…
very unprofessional asking you the details again and again total waste of time.
28 septembre 2026
Avis spontané
Réponse de Nucleus
Dear Nazim
I'm really sorry to hear this.
If you'd like to share more details about this experience so I can investigate and ensure feedback is given, please email us on TellUsHowWeDid@nucleusfinancial.com
Kind regards
Emma
Quick response to my enquiry.
4 septembre 2026
Réponse de Nucleus
Thanks for leaving us a review! We appreciate you taking the time.
Kind regards
Emma
I have found staff helpful and dealt…
I have found staff helpful and dealt with my enquiry promptly
4 septembre 2026
Réponse de Nucleus
Dear Mr Wheeler
Thanks for leaving us a 5-star review, it's greatly appreciated!
Kind regards
Emma
help I was given…
Was impressed with the help I was given concerning my late brother. It’s nice to know that some companies care.
3 septembre 2026
Réponse de Nucleus
Dear Trevor
Thanks so much for taking the time to review. We really appreciate your kind words.
Kind regards
Emma
We have to dial in to close our…
We have to dial in to close our accounts which is not acceptable when we reside in Canada
3 septembre 2026
Réponse de Nucleus
Dear Mark
I'm sorry for the inconvenience this may cause. We require this for security purposes when receiving emailed request for withdrawals.
I have contacted the team responsible and asked that this reviewed, and confirmation on steps to proceed will be sent to you by the team as soon as possible.
Kind regards
Emma
Initially your clients sent in hard…
Initially your clients sent in hard copy paper request for funds ( NOT our clients at the time) this was not actioned by yourselves,when we took over authority they asked for more funds which we actioned but became difficult as we then realised you hadn't actioned their first request
3 septembre 2026
Réponse de Nucleus
I'm really sorry to hear this.
Please be assured we take feedback on board, and this is being looked into by the team.
Kind regards
Emma
Réponse de Nucleus
Dear Craig
Thanks for taking the time to leave us a review!
Kind regards
Emma
Withdrawing money made easy
Christopher was very helpful and guided me through the process of requesting a drawdown from my account explaining each step very clearly and ensuring I was fully aware of the risks from scammers.
23 septembre 2026
Avis spontané
Réponse de Nucleus
Dear Graham
Thanks for leaving us a review! We appreciate it.
Kind regards
Emma
painfully slow
I've been waiting 3 weeks for confirmation of receipt and implementation of the quarterly draw down of funds
1 septembre 2026
Réponse de Nucleus
Dear Mark
I'm really sorry to hear about this. I can confirm the team have emailed you yesterday with confirmation.
If you have any further queries, please do respond to the email and the team will provide you with support.
Kind regards
Emma
Friendly, helpful, knowledgeable and efficient customer service
My query was resolved quickly, efficiently and in a friendly and helpful manner.
1 septembre 2026
Réponse de Nucleus
Dear Geoff
Thanks so much for leaving us a review! We appreciate it.
Kind regards
Emma
Staff were polite and helpful
Staff were polite and helpful with the required information.
28 août 2026
Réponse de Nucleus
Dear Vino
Thanks for taking the time to leave us a review, we really appreciate it!
Kind regards
Emma
Income Drawdown
I instructed the commencement of drawdown income and gave a month’s notice to allow plenty of time for Nucleus to arrange the payments. Sadly this did not work well and the first payment was not made until I chased several times. To add insult to injury it would appear that future payments have not been set up either.
I have spent hours trying to get to the bottom of the issue but to date have received no response to my various communications.
20 juillet 2026
Avis spontané
Réponse de Nucleus
I'm really sorry to hear this about your withdrawals and your experience. This isn't the service we strive for at Nucleus.
I'd like to have a team member look into this further for you, however I'm unable to locate your account with your username. If you wouldn't mind, could I please ask that you confirm your client details to us via email to ask@nucleusfinancial.com.
Kind regards
Emma
Réponse de Nucleus
Dear Terry
I'm sorry to hear this, if you'd like to share more about your experience in detail, please email us on TellUsHowWeDid@nucleusfinancial.com
Kind regards
Emma
I found Nucleus to very profitably.
I found Nucleus to very profitably,I am only leaving to me changing Financial Adviser. The on line Platform was great and showed you every thing you needed to Know.
27 août 2026
Réponse de Nucleus
Dear Sheila
Thanks for taking the time to leave a review, we really appreciate it!
Kind regards
Emma
Réponse de Nucleus
Dear Andrew
Thanks for taking the time to leave us a review, we appreciate it!
Kind regards
Emma
We are still waiting for our money
We are still waiting for our money. Seems to take an awful long time.
26 août 2026
Réponse de Nucleus
Dear Graham
I'm really sorry there's been a delay with issuing your payment, I can see the team have now contacted you to confirm the funds have been sent.
Kind regards
Emma
Efficient and clear service
Professional, friendly and very efficient service from Christopher. All my of my enquiries were dealt with in a clear and courteous manner.
I have never been disappointed in any matters when dealing with this company.
15 septembre 2026
Avis spontané
Réponse de Nucleus
Dear Julia
Thanks so much for leaving us a review, we really appreciate it and will ensure your comments to Christopher are passed to him directly.
Kind regards
Emma
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