NZ Van Lines Avis 

I have moved 4 times with NZ Van Lines around NZ and the guys from NZ Van Lines Invercargill have been the best by far. Darren, Logan, Steven and Shakhan were very efficient and professional.

Quoted $10,000 to move locally in Whangarei only 500 metres down the road. Ridiculous won’t ever consider using them again that’s for certain

Darren and Steven M were prompt, efficient and speedy. They were very knowledgeable and had some very handy hints for shifting difficult pieces of furniture. We really appreciated both their muscle power and brain power when dealing with difficult to access areas. We highly recommend their service and wish them a very Merry Christmas.

Kev and Di Toomey

Shane and Tiffany from Van Lines New PLymouth
were friendly and Efficient packers who came and got the job done - no complaints from us

We've had fantastic service with NZ van lines from the day they packed and picked up our furniture to them storing it for nearly 11 months and then delivering it. A special mention to Shane, Artem and Tyler, they were fantastic, delivery went smoothly and no damages. Would definitely recommend NZ Van Lines.

The communication was great and they were on time at both ends from Whangarei to near Timaru.Kathy Amos was great for the organisation at the Whangarei end. And Scott, Jim and Levi were fantastic at the Timaru end right on time and very efficient and good fun. To be fair there were a couple of things with minor damage but not significant.
I would highly recomment NZ Van Lines .
It was fantastic to have Kathy come and assess the house move rather than having to do a video tour .It takes a lot of stress away from a very stressful time.
Thankyou NZ Van Lines

Do not use to move to Australia. Many items were broken, other items were missing. They state they will take apart and put items back together. They do not do this at. Overall the worst experience, staty clear. They are not professional and have no care once they have their money.

The team were great. Joe, Corey and Zac. No damages. The job was efficiently done. Joe is an expert in making everything fit in the truck.

They took "7 hours" to basically move our chattels (2 bedroom and an office plus a garage) a distance of 2k. Several items we badly scratched. A lot of items were standing out on the road and footpath while one man tried to pack all the items into the long truck. The lady helper was superb and was very conscious of her responsibility. We even wrote to the Manager afterwards and he just didn't reply! We really didn't want to write a review like this, but we felt quite strongly, especially about the "7 HOURS"! It was the third - AND FINAL TIME - we will ever use them.

This was an absolute calamity! Damage to items that are not insurable, with the company having completely no idea, and actually a disregard for personal items entrusted to their care.

We needed to complain to the disputes tribunal in NZ to get some sort of resolution here, where the referee has decided, and I quote.

"I have found that the services were not provided with reasonable care and skill"
"They did not follow the instructions regarding priority items"
"I find the lack of care in transporting items..."

Just do not believe what this company will tell you and if you do have an issue, do not fear making a complaint to the disputes tribunal... the cost of making a complaint is low and this company should be held to account when poor service is provided (especially considering the premium cost).

The move was in November, but only just now we have a resolution.

I regret not choosing one of the other companies.

If you want your irreplaceable items damages, by all means use NZ Van Lines

Great team of guys. Shane, James and Artem were efficient, friendly and great to work with, even happy to strike a pose for the camera. Highly recommend. Davis, Melinda & Queenie

Excellent service from Debbie and all the staff , I moved from NZ to the UK and back, so many problems in the UK with the shippers! NZ Van Lines needs to teach the UK how it should be done !!!Their patience and professionalism was fantastic! highly recommend this firm !

The team from Invercargill of Logan, Steven B, Jono and Darren arrived at our Lakes Hayes property on time and ready to load our household goods. They were efficient and cheerful and done with speed. We were very impressed.

Helpful 'can do' crew led by James and Shane and assisted by Geoffrey Logan and Tyler.

Helped make a stressful 2 days more manageable. Thank you

A huge thanks James, Artem, Shane, Geoff, Lorraine for the care and attention given to our possessions in the removal aspect of our two story home. Great communication and laughter had with the team moving out of our Bell Block house. Truly appreciate the effort and focus.

great staff,Shane,Tyler,Tiff. were great when the weather wet conditions

So! If you want your pots and pans bashed, your crockery smashed or your brand new $7000 mountain bike scratched then go ahead and book these guys, they excel at all the above. Despite offering excellent pre service advice the packers themselves couldn’t be bothered. No bike boxes provided despite being promised, glass bowls inside glass bowls then wrapped around the outside of both (smashed to smitherines), some items not wrapped at all and then when you try to follow up with the office they don’t answer your queries or respond to your calls.
Use at your peril, I do not recommend.
Our move was from NZ to Spain and having moved countries 4 times now these are by far the worst packers we have ever experienced.

This is not the first time that i have used Van Lines. Their service is always good. This time i was lucky to be looked after by Robyn in the New Plymouth office. She is anazing. She is patient and very supportive and helpful. Moving overseas can be very stressful but she made it less so with her encouraging a d helpful manner. Simon came out to give me a quote and again he was very helpful with lots of advice snd suggestions. The two ladies who came to pack were Tiffany and Lorraine. They were lovely
Very professional and helpful. Everything was packed to perfection and they were kind when they encountered something not allowed to go. I cannot recommend these people more highly. Thank you so much for all your patience and support.

Brian, Wiri and Bob from NZ Van Lines in Lower Hutt were just great - very friendly, professional and respectful of my items. Packed expertly to a high standard. I would highly recommend them.

Excellent packing servive from the van line team in New Plymouth
Robyn Tate
Tiffany
Jason
Shane
Geoff
Logan
Appreiciate their all their mahi