Hal was very helpful and managed to unblock my phone after having months where it would not work properly. He is an absolute lifesaver and I really appreciate his help and professionalism, thanks ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement129 St James Square, Edinburgh, EH13AD Edinburgh, City of Edinburgh, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hal was super helpful, he explained all the tariff options clearly and sorted out my tariff change in minutes.
L'entreprise a répondu
I am not sure why O2 believe they can charge customers who live in Edinburgh for the shocking network they provide. In a lots of parts of the city it is completely dysfunctional.
L'entreprise a répondu
Hal was incredibly helpful and made transferring my SIM card easy and fast. Thanks
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
129 St James Square, Edinburgh, EH13AD, Edinburgh, City of Edinburgh, Royaume-Uni
- 0131 589 2308
4,4
Excellent
18 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Hal was incredibly helpful
Hal was incredibly helpful and made transferring my SIM card easy and fast. Thanks
11 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Catherine,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Hal was incredibly helpful and made transferring your SIM card quick and easy. We know how important it is for processes like this to be smooth and hassle-free, so it's great to know that Hal provided such efficient support.
We'll be sure to pass your kind feedback on to Hal. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Hal was super helpful
Hal was super helpful, he explained all the tariff options clearly and sorted out my tariff change in minutes.
10 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Matthew, thanks for taking the time to leave a review.
We're so glad to hear that Hal has taken the time to explain things clearly to you and made sure all your issues were taken care of.
If you do need any help in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SPccYF
Facebook: https://bit.ly/44mCXGs
Hal was very helpful and managed to unblock my phone
Hal was very helpful and managed to unblock my phone after having months where it would not work properly.
He is an absolute lifesaver and I really appreciate his help and professionalism, thanks very much Hal. Well done!
10 juillet 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi Ruth, thanks for leaving such a lovely review.
We're glad to hear that Hal was able to get your phone working properly again after you'd been experiencing issues for so long, and that he was able to help make such a positive difference to your experience.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsVP1x
Facebook: https://bit.ly/3Ruyb6L
Réponse de O2 - Edinburgh St James
Hi Ruth,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4aJPF5w
📘 Facebook: https://bit.ly/4vxKm0M
Wonderful experience from Ahmed
Wonderful experience from Ahmed. Going in store made all the difference and the experience was first class. Thank you so much.
27 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eVPTYq
Facebook: https://bit.ly/4gRXiL1
Hal was outstanding and went above and…
Hal was outstanding and went above and beyond to help retrieve my number!
20 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hi there Gordon. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Hal. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3STWr2m
Facebook: https://bit.ly/4oHV0jD
Came in for a switch up but there had…
Came in for a switch up but there had been some technical difficulties with my account.It was starting to look like a major inconvenience, and to be honest (as a long term customer) if the situation hadn’t been resolved I would have been tempted to leave O2 and look elsewhere.
Hal and Will were utterly brilliant. Placing some essential calls and going above and beyond to remedy the situation. Offering excellent insight and service through out. I really felt they were in my corner. Left with a switch up plan i wanted in good time! A great service and both Hal and Will truly are an asset to your team. From a (now) very satisfied and loyal customer 👍
19 juin 2026
Avis spontané
Edinburgh blackspots
I am not sure why O2 believe they can charge customers who live in Edinburgh for the shocking network they provide. In a lots of parts of the city it is completely dysfunctional.
18 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hello David,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're having some problems with your mobile signal recently. You'll be able to see if there are any known mast and reception issues by entering your full post code here: https://bit.ly/3QvBJoH
This will present to you information on any faults, as well as a current estimated fix time. If you're still having an issue and nothing is being listed on the link above, please get in touch so we can help run further checks.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oyFtlX
Facebook: https://bit.ly/4oM2Ybp
Hal was the most helpful gentleman
Hal was the most helpful gentleman I have seen in o2 for my service issues. Definitely adds a lot of value for o2 and especially for the customers
17 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4esbQON
Facebook: https://bit.ly/4eNTGIv
Hal was great
Hal was great. Diagnosed and sorted the problem quickly. I was in and out in less than 5 minutes
12 juin 2026
Avis spontané
Happy Customer 👍
Your colleague Hal was a great help very professional and explained very clearly step by step to resolve my problem with my phone. Great service thanks
12 juin 2026
Avis spontané
Hal was extremely helpful and solved my…
Hal was extremely helpful and solved my problem within minutes. Many thanks!
12 juin 2026
Avis spontané
Hal was very helpful would really…
Hal was very helpful would really recommend him if you need help in o2 store
12 juin 2026
Avis spontané
Hal was very friendly and super helpful…
Hal was very friendly and super helpful would highly recommend if in store ask for Hal 😄Lorraine
12 juin 2026
Avis spontané
Friendly supportive and so…
Friendly supportive and so knowledgeable. Ahmed was very helpful and a credit to 02.
4 juin 2026
Avis spontané
Réponse de O2 - Edinburgh St James
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4o6iG0R
Facebook: https://bit.ly/4o85fNP
Hal was friendly
Hal was friendly, efficient and he knew exactly what I needed to do.
3 juin 2026
Avis spontané
I should have gone here at the weekend…
I've had 4 days trying to get through by phone and after 3.5 hours on the web chat last night I went into the store for help. God bless Hal. What a kind and understanding individual. He sorted out everything for me and I was out of the shop within half an hour.
3 juin 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.