If I could state 0 I would my husband can’t get into his account . He doesn’t remember his security question. For three months now my phone which is one of his 5 phones on his contract we have been t... Voir plus
Établissement
Changer d'établissement142-144 Oxford Street, W1D 1LZ London, England, GB
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Lisez les avis des autres
Amazing help from Saara. She talked me through all the different options available on my upgrade to the new Google Pixel 11 Pro XL, and helped me understand the pros and cons of the different tariff t... Voir plus
L'entreprise a répondu
Oxford Street branch is nothing but professional when dealing with my daughter's missing delivery. Countless hours spent on the phone in and shops, all to be resolved in one visit at this location.... Voir plus
L'entreprise a répondu
I bought two 15 and 25 pound packages, including pay as you go sim cards, and they didn't work on my phone. I wasted a lot of time going back to the store three times, and none of the staff were able... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
142-144 Oxford Street, W1D 1LZ, London, England, Royaume-Uni
- 020 8137 2576
4,8
Excellent
132 avis
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Do not use 02 network !!!
If I could state 0 I would my husband can’t get into his account . He doesn’t remember his security question. For three months now my phone which is one of his 5 phones on his contract we have been trying to make an upgrade . After finally getting through to everyone and getting a phone ordered the phone was delivered to our home address during the day!!! We both work. If I could I would never recommend 02 to anyone . We now still have no phone and to receiver you need codes which is hard because I have my phone and my husband has to do it. Absolutely rubbish customer service and still no phone ! I have a disability so I can’t get the codes quickly I’m very frustrated!
10 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Abde helped me today with my sim card…
Abde helped me today with my sim card which wouldn't work after changing to new phone. He was very quick and professional. All stuff were very nice and welcoming. Thank you for your help
9 septembre 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Elzbieta,
Thank you for taking the time to leave a review.
We're delighted to hear that Abde was able to help with your SIM card after it stopped working when you changed to a new phone. We know how frustrating it can be when a new device isn't working as expected, so it's wonderful to know that Abde was able to resolve the issue quickly and professionally.
It's also great to hear that you found all of the staff to be welcoming and friendly. Providing knowledgeable, efficient, and customer-focused support is what we strive for, so we're pleased that your experience was such a positive one.
We'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4r5Mufw
📘 Facebook: https://bit.ly/4gIdjTs
Thank you for choosing O2.
Saara was welcoming
Saara was welcoming, understanding, patient and helpful. She truly deserves a cup of coffee. Thank you Saara
5 septembre 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Alkida,
Thank you for taking the time to leave a review.
We're delighted to hear that Saara was so welcoming, understanding, patient, and helpful during your visit. Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to know that she made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Saara, who will be delighted to hear that her assistance was so appreciated. We think she's certainly earned that cup of coffee! ☕
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gCCjvk
📘 Facebook: https://bit.ly/4gOXoTv
Thank you for choosing O2.
Sara was amazing her customer service…
Sara was amazing her customer service is exemplary . I couldn't ask for better assistance
4 septembre 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Allison,
Thank you for taking the time to leave a review.
We're delighted to hear that Sara provided such amazing service. It's wonderful to know that her customer care was exemplary and that she was able to provide all the assistance you needed.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to hear that Sara made such a positive impression and exceeded your expectations.
We'll be sure to pass your kind feedback on to Sara, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xIKhsY
📘 Facebook: https://bit.ly/4xH8aRB
Thank you for choosing O2.
Amazing help from Saara!
Amazing help from Saara. She talked me through all the different options available on my upgrade to the new Google Pixel 11 Pro XL, and helped me understand the pros and cons of the different tariff types. Very professional and friendly. Will definitely come back to her for my next upgrade!
1 septembre 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Zainul,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Saara. It's fantastic to know that she took the time to talk you through all the available options for your upgrade to the new Google Pixel 11 Pro XL and clearly explained the pros and cons of the different tariff choices.
Providing friendly, knowledgeable, and professional support is what we strive for, so it's wonderful to hear that Saara helped you make an informed decision and made the upgrade process straightforward and enjoyable.
We'll be sure to pass your kind feedback on to Saara, who will be delighted to hear that her assistance was so appreciated and that you'd be happy to return to her for your next upgrade.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hb1Z28
📘 Facebook: https://bit.ly/4zWNyGk
Thank you for choosing O2.
Réponse de O2 - London Oxford Street
Hello Sylvia,
Thank you for taking the time to leave a review. We're pleased to hear you found the service very helpful. Your feedback is appreciated, and we'll be sure to share your kind comments with the team. Thanks again for your support.
One of the best in store experience I…
One of the best in store experience I have ever had. A customer service guru!
28 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi David, thank you for taking the time to leave us a review. We're delighted to hear you had a great in-store experience! If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4zKc79w
Facebook: https://bit.ly/4gBoCLT
Instagram: https://bit.ly/45UjQ7f
I bought two 15 and 25 pound packages
I bought two 15 and 25 pound packages, including pay as you go sim cards, and they didn't work on my phone. I wasted a lot of time going back to the store three times, and none of the staff were able to solve the problem, and I wasted money and time, telling me that my phone was broken. I used another network provider, without difficulty and bought another sim card and plan. No spend your time and money with O2 pay as you go. Avoid.
26 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Marco, thank you for taking the time to leave us a review. We're incredibly sorry to hear about your experience when trying to buy SIM plans from us, and that you did not get the help required in store. We'd like to take a closer look into this, to see if we can set things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3Uj5lra
Facebook: https://bit.ly/4r0FgJP
Instagram: https://bit.ly/4wSmLIu
There are truly no words to explain how…
There are truly no words to explain how much Stefan Roman at the O2 Oxford Street location helped me — he genuinely saved the day (and, honestly, my sanity)! ❤️
I had initially reached out to the O2 Pay-As-You-Go team (4445) because I needed to keep my phone number of nearly 10 years active. Unfortunately, I was given such a hard time and was told I would need to have a new SIM card sent to my home and complete several additional steps just to keep my existing number.
I went back to the O2 Oxford Street location where I had originally purchased my Pay-As-You-Go top-up, and that’s when I met Stefan.
Not only did Stefan fix every issue that had been created, but he did it in a matter of minutes. What stood out most wasn’t just that he solved the problem — it was the confidence, reassurance and genuine care he showed throughout the entire process. He immediately made me feel heard and reassured me that he would get everything sorted.
After such a frustrating experience with customer service, Stefan completely restored my faith in O2.
This phone number is incredibly important to me as it’s connected to my banking and countless major accounts, so I cannot thank him enough for his support.
Thank you SO much, Stefan Roman! 🙏🏼 You are an absolute credit to O2, and I’m incredibly grateful for everything you did for me. ❤️
25 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hello there,
Thank you so much for taking the time to share your experience. We're absolutely delighted to hear how much Stefan Roman was able to help you at our O2 Oxford Street store.
We understand how important it is to keep a long-standing phone number active, especially when it's linked to banking services and other essential accounts, so we're sorry to hear about the frustration you experienced before visiting the store.
It's wonderful to know that Stefan was able to resolve everything quickly and efficiently, while also providing the reassurance, confidence and care that made such a difference during a stressful situation. Delivering this level of service is exactly what we strive for, and we're incredibly proud to hear that Stefan went above and beyond to support you.
We'll make sure your kind words are passed on to Stefan and his management team, as recognition like this means a great deal to our colleagues.
Saara really knew her stuff
Saara really knew her stuff. She politely and efficiently resolved a problem which her online colleague had failed to recognise. Thank you Saara - a breath of fresh air!
24 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Thank you for taking the time to leave such a lovely review.😊
We're delighted to hear that Saara was able to resolve your issue efficiently and provide the support you needed. It's great to know that her knowledge, professionalism, and polite approach made such a positive difference to your experience.
We'll be sure to pass your kind words on to Saara. Thank you for recognising her efforts, and we're pleased she was able to get things sorted for you.💙
Réponse de O2 - London Oxford Street
Hi Ms Jamal, thank you for your wonderful feedback and 5-star rating.
We're delighted to hear that Abde provided excellent customer service and made such a positive impression. I'll be sure to pass your kind comments on to Abde. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. 😊
Réponse de O2 - London Oxford Street
Hello there,
Thank you for taking the time to leave us a review.
We're delighted to hear that Abde was able to provide such helpful service. We'll be sure to pass on your kind feedback, as recognition like this means a lot to our colleagues.
Thank you again for your review and for choosing O2.
Great help from Stefan to block my…
Great help from Stefan to block my phone and then unlock it after my daughter helped me find it again
Many thanks for seeing me
21 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Thank you for your review Nina, and we're glad your phone was found. Pleased to hear that Stefan was able to help block your phone quickly and then get everything sorted when it was found, and thanks again for sharing your experience with us.
Oxford Street branch is nothing but…
Oxford Street branch is nothing but professional when dealing with my daughter's missing delivery. Countless hours spent on the phone in and shops, all to be resolved in one visit at this location. Thanks to Stefan for sorting it out and also giving her what she originally wanted without having to make us wait again like others over the phone said she will have to do. The online customer service can be much improved and we almost left O2 after almost 15 years.
Thank you
J
20 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Jerry, thank you for your wonderful feedback. We're delighted to hear that Stefan at our Oxford Street store was able to resolve the issue with your daughter's delivery and provide the support you needed. We'll be sure to pass on your kind words, and we appreciate your comments regarding our online customer service as we continue to improve. Thank you for your loyalty over the years. 😊
Went into Oxford St branch with a…
Went into Oxford St branch with a problem on my phone. Met by Abde, who was friendly and quickly set about trying to get to the source of the issue. When it appeared to be something that could not be sorted in store he up a ticket with the tech department.
Very helpful.
19 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi David,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience at our Oxford Street store. It's great to know that Abde was friendly, took the time to investigate the issue with your phone, and worked to identify the cause as quickly as possible.
While we're sorry that the issue couldn't be resolved in store, it's wonderful to hear that Abde took ownership of the situation and raised a ticket with our technical team to ensure the matter could be progressed further.
Providing helpful, knowledgeable, and customer-focused support is what we strive for, so we'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hOWAyR
📘 Facebook: https://bit.ly/4zkcyHk
Thank you for choosing O2.
My issue was fixed quickly
Went in not being able to make calls and left being able to. A lovely lad sorted it out for me.
19 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Ang,
Thank you for taking the time to leave a review.
We're delighted to hear that your issue was resolved and that you left the store able to make calls again. We know how frustrating it can be when your phone isn't working as expected, so it's wonderful to know that the adviser was able to get everything sorted for you.
Providing friendly, knowledgeable, and effective support is what we strive for, so it's great to hear that you had such a positive experience.
We'll be sure to pass your kind feedback on to the team, who will be delighted to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wEXBx1
📘 Facebook: https://bit.ly/4x9KSn3
Thank you for choosing O2.
Confusing situation of two numbers in…
Confusing situation of two numbers in my phone sorted out by Agent Stefan. I am now all sorted and able to use my Internet again, thanks to him :)
18 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Thank you for taking the time to share your experience.
It's great to hear that Stefan was able to get everything sorted for you and resolve the confusion. We're delighted you're now back online and able to use your internet again.
You can contact us if you need anything else.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4zm6kqs
Facebook: https://bit.ly/4xINeJn
I want to this store today and I met…
I want to this store today and I met Stefan and he was amazing as all the staff, I had issues with my samsung watch ultra 2 not connecting and he was polite and very accommodating he solved my problem in minutes, unlike the first store I went in they kept me waiting for an hour just to have them not want to help and fobbed me off 2 hours later I was no further forward, this store on Oxford Street was just the best I would never recommend Tottenham Court Road, Thank you to the staff and stefan for getting me sorted, thanks,
Daniel.
18 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Daniel. We're delighted to hear about your experience in our Oxford Street store.
It's fantastic to know that Stefan was able to quickly resolve the issue with your Samsung Watch Ultra 2 and that you found him to be polite, accommodating and helpful throughout. We understand how frustrating it can be when a problem isn't resolved elsewhere, so we're especially pleased that our team was able to get everything sorted for you efficiently.
We'll be sure to pass your kind words on to Stefan and the rest of the team. Thank you again for your feedback
I purchased a new Samsung Galaxy device…
I purchased a new Samsung Galaxy device and my hot-spot to my tablet seems to have been turned off somehow. Stefan at Oxford Street was very patient and understanding but also a great teacher in showing me how to use my new Galaxy
18 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Gray and thank you for taking the time to share your experience. We're pleased to hear that Stefan at our Oxford Street O2 store was able to help get your hotspot connection working again and guide you through your new Samsung Galaxy. We'll be sure to pass your kind feedback on to Stefan, and we hope you continue to enjoy your new device.
Very good help abde
17 août 2026
Avis spontané
Réponse de O2 - London Oxford Street
Hi Ail,
Thank you for taking the time to leave a review.
We're delighted to hear that Abde provided such good help and made a positive impression during your experience with us.
We'll be sure to pass your kind feedback on to Abde and his management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing O2.
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