Nadia was Absolutely brilliant, helped me with sorting out another SIM card as mine wouldn’t work anymore as it was around 10 years old and I never renewed it a few years back when virgin / O2 sent... Voir plus
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Had a very good recent experience instore. One of the staff members named JamieLeigh was very kind, helpful and approachable. She was able to help me and got everything sorted swiftly.
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I came in with an issue with my service and the Jamie sorted it out despite the store having issues with the system. She remained professional and resolved my issues swiftly. Thank!
L'entreprise a répondu
Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
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À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
59 High Street, S9 1EN, Sheffield, Meadowhall, Royaume-Uni
- 0114 553 0598
4,6
Excellent
22 avis
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Mason has been been fantastic is store…
Mason has been been fantastic is store very happy with overall
10 juillet 2026
Avis spontané
Réponse de O2 - Meadowhall
Hi Awais, thanks so much for your wonderful feedback! We're thrilled to hear that Mason was so helpful and made your experience a great one 🙂 Thanks again for taking the time to leave a review.
I came in with an issue with my service…
I came in with an issue with my service and the Jamie sorted it out despite the store having issues with the system. She remained professional and resolved my issues swiftly. Thank!
1 juillet 2026
Avis spontané
Réponse de O2 - Meadowhall
Hiya Nat,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3RqCKis
📘 Facebook: https://bit.ly/4faijy0
Jamie-Leigh provided exceptional…
Jamie-Leigh provided exceptional service and resolved my issue quickly while I was in store. She communicated clearly throughout the process and handled everything with professionalism and care. Her outstanding customer service made for a great experience. Thank you!
1 juillet 2026
Avis spontané
Réponse de O2 - Meadowhall
Hi Dan,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R0hpfF
📘 Facebook: https://bit.ly/4yaZu6A
Had a very good recent experience…
Had a very good recent experience instore. One of the staff members named JamieLeigh was very kind, helpful and approachable. She was able to help me and got everything sorted swiftly.
7 juillet 2026
Avis spontané
Réponse de O2 - Meadowhall
Hi CR,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pfag7U
📘 Facebook: https://bit.ly/4pclASf
Jamie Leigh’s dealing of my scammed…
Jamie Leigh’s dealing of my scammed account was very professional. She kept me informed all the way through and got my sim reactivated with in the hour..
7 juillet 2026
Avis spontané
Réponse de O2 - Meadowhall
Hi Matthew,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4fakT7p
📘 Facebook: https://bit.ly/44WXO36
Nadia was Absolutely brilliant
Nadia was Absolutely brilliant, helped me with sorting out another SIM card as mine wouldn’t work anymore as it was around 10 years old and I never renewed it a few years back when virgin / O2 sent emails saying to renew it.
Was quickly done and Nadia was very knowledgeable.
1 juillet 2026
Avis spontané
Réponse de O2 - Meadowhall
Thanks for your review! It is great to hear about the level of service you have received from Nadia in store.
Nadia was friendly and helpful
Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
27 juin 2026
Avis spontané
Réponse de O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/449VCoD
Facebook: https://bit.ly/4v2aLDn
Mason was very helpful!
26 juin 2026
Avis spontané
Réponse de O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xUbU2r
Facebook: https://bit.ly/4f7rWyG
Went to O2 in Meadowhall this evening…
Went to O2 in Meadowhall this evening after a suspected fraudulent activity in my phone. I was very stressed and upset. On entering the shop the lady listened while I explained and she took me straight to Nadia who was so calm and patient. She looked into my account and someone had been trying to use my details. Nadia changed my SIM card and blocked my original one. I was in there less than 15 mins with peace of mind.
I cannot thank Nadia enough for her services today, one of the best experiences with O2 thank you
25 juin 2026
Avis spontané
Réponse de O2 - Meadowhall
Thank you for taking the time to leave us a review, Sarah. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4gRp6Pw
Facebook: Send us a private message or mention us at: https://bit.ly/4xVSjPC
Face to face
Face to face, perfect.
Tried to resolve the same issue over the phone, they said it was sorted but it wasn’t.
24 juin 2026
Avis spontané
Jamie-leigh helped resolved my 2 month…
Jamie-leigh helped resolved my 2 month ongoing issue in 30 mins 10/10
22 juin 2026
Avis spontané
Réponse de O2 - Meadowhall
Hi Jacob,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xLBeYq
Facebook: https://bit.ly/4vzdRjw
Nadia was polite informative very good…
Nadia was polite informative very good at her job I’m very satiisfide
22 juin 2026
Avis spontané
Friendly advisor
Quick friendly customer service from Mason in Meadowhall called in to double check roaming was included, had Virgin media and didn’t realise that USA was included because of this, clearly explained from advisor
18 juin 2026
Avis spontané
Billing enquiry
Mason was really helpful when I was querying a bill charge on my account. So much easier than phoning up
18 juin 2026
Avis spontané
Réponse de O2 - Meadowhall
Hello Lee,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oE9SiW
Facebook: https://bit.ly/4oyuJEa
Nadia is a star!
Nadia was extremely helpful and accommodating, she resolved my issue and dealt with O2 for me.
I was sent an insurance replacement and the esim wasnt provisioned, they wanted me to call up (HOW with no sim) and i kept going round in circles.
O2, useless... Nadia, exceptional.
15 juin 2026
Avis spontané
Réponse de O2 - Meadowhall
Hello Kevin,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3ScsA59
Facebook: https://bit.ly/4vh3GzW
Mason served me
Mason served me. Much better than any phone customer service or online help I’ve had
11 juin 2026
Avis spontané
I was extremely happy with the service…
I was extremely happy with the service I received today from a lovely lady called Nadia she was so good at explaining things to me and got me all sorted within 5 mins she was really friendly and helpful ***** 5 stars from me
8 juin 2026
Avis spontané
Excelexclent service sorted our problem…
Excellent service sorted our problem out quickly and got upgrade
8 juin 2026
Avis spontané
Réponse de O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aySNAW
Facebook: https://bit.ly/3PR5fVU
Jamie Leigh in store was amazing
Jamie Leigh in store was amazing. She helped my issues and made it fun and easy. Thanks it made it easier than expected
6 juin 2026
Avis spontané
Réponse de O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvDxIK
Facebook: https://bit.ly/43oe6kX
Great friendly service agent helped me…
Great friendly service agent helped me resolve my issues explained everything clearly to me in a way I actually understood I felt he really listened to me
27 mai 2026
Avis spontané
Réponse de O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X https://bit.ly/4e2RBXP
Facebook: https://bit.ly/4vgBM6C
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