Awful customer services, managers who are unhelpful and don’t want to deal with customers. Was told to come back two days in a row and on both occasions the upgrades went wrong.
L'entreprise a répondu
Établissement
Changer d'établissementUnits 55-56, Victoria Centre, NG1 3QG Nottingham, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Voir plus
L'entreprise a répondu
Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Voir plus
L'entreprise a répondu
Prompt kind caring service. Listened to my needs, talked about offers, applied my needs to all what was available. Vaish was particularly kind. Appreciated my limitations with IT but treated me as an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Royaume-Uni
- 0115 822 7942
4,8
Excellent
124 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Natasha has been absolutely amazing she…
Natasha has been absolutely amazing she been very helpful also Serena was very helpful
7 septembre 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Chelsie,
Thank you for taking the time to leave a review.
We're delighted to hear that Natasha was absolutely amazing and so helpful throughout your experience. It's also wonderful to know that Serena provided such helpful support as well.
Providing friendly, knowledgeable, and customer-focused service is what we strive for, so it's fantastic to hear that both Natasha and Serena made such a positive impression and helped make your experience a great one.
We'll be sure to pass your kind feedback on to Natasha and Serena, who will be delighted to hear that their assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4ihEPs3
📘 Facebook: https://bit.ly/4iKmios
Thank you for choosing O2.
Natasha was fantastic and very helpful…
Natasha was fantastic and very helpful and always trying her best to make me as a customer happy thank you Natasha
7 septembre 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Charlene,
Thank you for taking the time to leave a review.
We're delighted to hear that Natasha was fantastic and so helpful throughout your experience. It's wonderful to know that she always did her best to ensure you were happy and felt supported as a customer.
Providing friendly, knowledgeable, and customer-focused service is what we strive for, so it's fantastic to hear that Natasha made such a positive impression and went the extra mile to help.
We'll be sure to pass your kind feedback on to Natasha, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4r2V6DI
📘 Facebook: https://bit.ly/4gQI8UH
Thank you for choosing O2.
The staff were very welcoming and…
The staff were very welcoming and patient with me as I am a 65 year-old dinosaur when it comes to technology in particular the manager (MT) & his assistant (VAISH) were very helpful and supportive resolving my problem with getting me back on my network.
6 septembre 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Richard,
Thank you for taking the time to leave a review.
We're delighted to hear that the staff were so welcoming and patient during your visit. We understand that technology can sometimes feel overwhelming, so it's wonderful to know that the manager and their assistant took the time to support you and explain everything clearly.
Providing friendly, understanding, and customer-focused service is what we strive for, so it's fantastic to hear that they were able to resolve the issue and get you back connected to the network.
We'll be sure to pass your kind feedback on to the team, who will be delighted to hear that their help and support were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4A0TZYY
📘 Facebook: https://bit.ly/4zWcZIl
Thank you for choosing O2.
Efficient courteous and very helpful.
Efficient courteous and very helpful.
5 septembre 2026
Avis spontané
Réponse de O2 - Nottingham
Hi John,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the service efficient, courteous, and very helpful. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/466awgK
📘 Facebook: https://bit.ly/4ylVWNY
Thank you for choosing O2.
Serena did good job I love the way she…
Serena did good job I love the way she serve to us
I'm very satisfied with here
4 septembre 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Sowmya,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena did such a good job and that you were pleased with the service you received. It's wonderful to know that Serena looked after you so well and made your experience a positive one.
Providing friendly, helpful, and professional support is what we strive for, so we're thrilled to hear that you were very satisfied with her assistance.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3ThL9Wj
📘 Facebook: https://bit.ly/46IDrYi
Thank you for choosing O2.
Understanding my needs and not trying to upsell …
Understanding my needs and not trying to upsell
2 septembre 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Ian,
Thank you for taking the time to leave a review.
We're delighted to hear that the team took the time to understand your needs and focused on finding the right solution for you without any unnecessary upselling.
Providing honest, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to know that your experience was such a positive one and that you felt your requirements were genuinely listened to.
We'll be sure to share your kind feedback with the team, who will be delighted to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4cocFIi
📘 Facebook: https://bit.ly/4ynUlre
Thank you for choosing O2.
Serena was very generous with her time…
Serena was very generous with her time and really pulled through for me and made me feel really taken care of so thank you
harvey webb
2 septembre 2026
Avis spontané
Réponse de O2 - Nottingham
Hello Harvey,
Thank you for taking the time to leave a review, Harvey. We're delighted to hear that Serena provided such attentive support and made you feel well looked after. We'll be sure to pass your kind words on to her and the team. Thanks again for sharing your experience with us.
Good service to resolve two quite…
Good service to resolve two quite complex problems concerning my account. Excellent!
2 septembre 2026
Avis spontané
Réponse de O2 - Nottingham
Hello William,
Thank you for taking the time to leave us a review. We're delighted to hear that our team was able to help resolve the two complex issues with your account and provide a positive experience. We really appreciate your feedback and are pleased that you were happy with the service you received. Thanks again for sharing your experience.
Serena was very helpful and helped me…
Serena was very helpful and helped me solve a very important issue for me.
31 août 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Fay,👋
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Serena was so helpful and was able to resolve an issue that was very important to you.😊
Providing friendly and effective support is what we strive for, so it's wonderful to know Serena made such a positive difference to your experience. We'll be sure to pass your kind comments on to her and the team.
If you ever need any assistance in the future, please don't hesitate to get in touch:👇
Call 202 (free of charge from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4h1bqkK
Facebook: https://bit.ly/4gILKbg
Thank you again for your feedback and for choosing O2.💙
Awful customer services
Awful customer services, managers who are unhelpful and don’t want to deal with customers. Was told to come back two days in a row and on both occasions the upgrades went wrong.
30 août 2026
Avis spontané
Réponse de O2 - Nottingham
Hello James,
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback regarding the support you received, and the issues encountered during your upgrade, and we'll ensure your comments are shared with the relevant teams.
Kareem was really helpful - give that man a raise 🤘
Kareem was really helpful, patient and very knowledgeable. The whole process was smooth and I was happy with the product he suggested.
28 août 2026
Avis spontané
Réponse de O2 - Nottingham
Hello Dan,
Thank you for taking the time to leave a review. We're delighted to hear that Kareem provided such a positive experience. His patience, knowledge, and willingness to help clearly made a difference, and it's wonderful to know the process was smooth from start to finish.
We're also pleased that you're happy with the product he recommended.
Serena was amazing
Serena help me to disconnect my airtime with no trouble at all! Very helpful. Polite and chatty. Solved our problem in no time
29 août 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Anna, thank you for taking the time to leave us a review. We're delighted to hear that you had a great in-store experience with Serena, and that she was able to assist you with your issue! If you do require any assistance in the future, please reach out to us via one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3V4w4ry
Facebook: https://bit.ly/46ylPyg
Instagram: https://bit.ly/4ddRoRJ
Brilliant service in store very happy
Brilliant service in store very happy
28 août 2026
Avis spontané
Réponse de O2 - Nottingham
Thank you for taking the time to leave us a review, Speno. We're delighted to hear that you had a great in-store experience. If you require any further assistance, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4h4DdQn
Facebook: https://bit.ly/4h0WWkP
Instagram: https://bit.ly/4x4Xr2d
Serena was absolutely brilliant
Serena was absolutely brilliant. Answered all of our questions and helped us with getting the best deals!
26 août 2026
Avis spontané
Réponse de O2 - Nottingham
Thanks for your review - we're delighted to hear that Serena was able to answer all of your questions and help you find the best deals for your needs. Providing friendly, knowledgeable support and making sure our customers feel confident in their choices is exactly what we aim for.
It's wonderful to know that Serena made such a positive impression and helped make your experience a great one. We'll be sure to pass on your kind feedback to her.
Thank you for taking the time to share your experience and for choosing O2.
I had been a victim of over the phone…
I had been a victim of over the phone fraud and went into the Nottingham branch at Victoria Centre. Sinead was super helpful and put my mind at ease immediately. Everything was sorted in less than 30 mins.
Thank you so much everyone at 02 😊
25 août 2026
Avis spontané
Réponse de O2 - Nottingham
Thank you for taking the time to leave us a review, Rupinder. First of all, we are incredibly sorry to hear that you were a victim of over the phone fraud. We're delighted to hear that Sinead was able to assist and reassure you regarding this. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/45TcpgC
Facebook: https://bit.ly/45Tc4dR
Instagram: https://bit.ly/4qAdQdi
Serena/Dhruvi was so helpful
Serena/Dhruvi was so helpful. Knowledgeable, thoughtful, courteous and professional
24 août 2026
Avis spontané
Réponse de O2 - Nottingham
Thanks for your lovely review Simon! It is always nice to hear about the experience you have had in our stores. We'll make sure it is passed on for you 💙
Friendly and helpful staff explained…
Friendly and helpful staff explained what they was doing and made sure I understood Fola and Serena helped to solve my problem and helped me to reset my password 🙂
22 août 2026
Avis spontané
Réponse de O2 - Nottingham
Hello Elizabeth,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Fola and Serena were friendly, helpful, and took the time to explain everything clearly while resolving your issue. It's great to know they made sure you understood the process and were able to help you successfully reset your password.
We'll be sure to pass on your kind words and recognition to both Fola and Serena. Feedback like this means a lot and helps us celebrate the excellent service our colleagues provide every day.
Thanks again for your feedback and for choosing O2.
I went into O2 for a phone contract and…
I went into O2 for a phone contract and I was helped out by Natasha to find the right phone for me. She was very helpful and friendly when I was purchasing my phone another kind member of staff called Serena came over to help out and they worked as a great team!
22 août 2026
Avis spontané
Réponse de O2 - Nottingham
Hi David, thanks for the review. It's great to hear that Natasha helped you find the right phone and made the experience such a positive one. Providing friendly, knowledgeable advice to help customers choose the best option for their needs is exactly what we aim for.
It's also wonderful to hear that Serena stepped in to help and that together they made such a great team. We'll be sure to pass on your kind feedback to both Natasha and Serena, who will be thrilled to know their support was appreciated.
Very helpful and polite
20 août 2026
Avis spontané
Réponse de O2 - Nottingham
Hello Danny,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our team helpful and polite. Providing friendly and supportive service is something we take great pride in, so it's wonderful to know we made a positive impression.
We really appreciate your feedback and thank you for choosing O2.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.