OAK + FORT Avis 

Most despicable experience shopping online ever. I swear shopping from Temu or receiving fake crap from Amazon is somehow better because at least you get the item no matter what it is in a timely manner. At least the item exists! Oak and Fort online shopping experience is so bizarre. Hello its the year 2024! How can you not add an item into the cart! I searched up 7 items of which none could be added and only available for pickup. Wthef does that mean?!? Then it said if you know the item number to text it to a chat representative and if they have it they'll sent it and ship it. Wthef!??! Thats not all, they don't even have sizes, usually all sold out. I also tried to use afterpay and I guess even afterpay doesn't trust them because afterpay always declines the order and I have no issue with afterpay, its just always for this store somehow. Oak and Fort seems like a sham and a scam. The store does have some lovely luxurious pieces but I must admit its such a headache finding your size even in the store. This store operates in a very cheap way. On the outside it glitters but on the inside its pure crap. Mind you this review is written from one single experience. First time I went to the store and same day went online to find the non existent sizes. Fitting rooms are the tacky ones where you all have to come out and just take turns looking on the mirror! Puhlease, even H & M and Forever 21 have complete fitting rooms that look even better than CROAK & FART. Neva again!

This is the first time I've reviewed a company I haven't purchased from, because every step of the buying process was so annoying that I gave up. I spent almost 2 hours trying to order a shirt online. As others have said, customer service is only available online and they have very little info about the clothes or sizing ("when in doubt, size up!). I called a store which gave me sizing info and confirmed that they couldn't sell or take payment for purchases outside of their own store. The website is glitchy and has very few product photos and reviews. I finally searched online for buyer experiences before trying to check out through PayPal and am glad I did.

Terrible return policy- days for “approval”, ship it back (you pay) and then they take 10 Days to send you STORE CREDIT. None of the sizing made sense. Some of the fabrics are very cheap polyester.

"Dear Oak and Ford Company,

I am writing to express my disappointment and frustration with my recent experience at the Park Royale store. As a long-time loyal customer, I purchased two pairs of ear cuffs 3 days ago, which unfortunately, did not meet my expectations. Despite initial enthusiasm, the earbuds failed to stay in place, and when I attempted to adjust them, they caused discomfort and damage to my ears.

Upon returning the product for a refund, I was informed that the return policy did not cover this issue. I explained the situation to the staff, emphasizing the responsibility of the store to acknowledge the harm caused by their sold product. However, my claim was not accepted, and I was met with a lack of empathy and understanding from the staff, including the manager. Their body language and tone came across as dismissive and unapologetic.

As a result, I intend to share my negative experience with others through a review. I hope that you will take my feedback seriously and take necessary steps to address the issues I've raised.
Zoya

I would give this brand 0 stars if I could. Rude employees, zero customer service, and I have been scammed multiple times by them now. They also have absolutely no good clothing. I managed to find one piece i liked out of their entire store. Garbage. save your money for better stores!

Buyer beware. I returned a coat because it was too large. The company doesn't allow exchanges. I had to pay the shipping costs to return. I never received a credit for the return. I know they got it, because sent it UPS, and delivery was confirmed. They never issued a refund after I tried communicating with them for over a month. I just got automated responses. There are no phone numbers listed that you can call on their website. I ended up having to file a complaint with the Better Business Bureau

Very bad customer service
Shipment send out wrong items and when I ask for the right item it was out of stock already.
Misleading online purchase information and very frustrating navigation through items online on items showing “instock” but actually might only be available for pick up in store (turns out out of stock in store as well)
Bad attitude when asked for a return during online chat.

They are terrible customer service and will not accept and return. They said it was a final sale and nothiung says final sale on my reciept. So they sent me their reciept and said it was on theirs. That makes no sense.

I bought a coat and what I got was completely different from what the website showed. I reached out to them to return it and they made up a whole story about me not being able to return it. It’s not even of good quality. Do not buy anything from oak & fort

They made a mistake and the wrong item was sent to me. That is not my fault but Customer Service didn't respond for a few days and in and ask me to send the wrong item to them to be able to receive a refund. Had to go to the post office and waste the time I don't have with a newborn baby, because of their mistake.
don't trust and buy from the store anymore. VERY DISAPPOINTED

I love the design of their clothes. The fabrics and quality are decent. Nice store atmosphere physically. Prices are relatively reasonable. However, maybe it is a fluke the customer service is horrible. The chat line is a horrific wait - do they only have one person answer calls? The phone number for customer support was just as bad and I kept on disconnecting The webpage had issues and wouldn't let me purchase something that was in stock (I also saw several in the store that day). If it weren't for the exteme sale - the things I wanted were more than 60 percent off I would not be so patient. And the sales clerk I noted knew little about their product ie who inspired the designs, fabric, cut, sewing etc. I can now add that eventually I got through and there was nothing but issues with the website and placing the order but the chat line did finally get the order placed. It only took 3.5 hours with all the issues.

Today's shopping trip to Oak and Fort left much to be desired. Despite being surrounded by three sales assistants, the experience was marred by their apparent disinterest. Not a single greeting or glance my way – their attention seemed solely devoted to their phones. It's disheartening when basic courtesy and customer care take a backseat. Such lapses in service can significantly impact the overall shopping experience.

Reaching Customer Service is IMPOSSIBLE! i purchased some things through the website that were shipped from the store in Bellevue, WA due to low inventory online. I am now told that I need to drive over 10 hours to return the items to the store. The store states that they cannot accept shipped items, that the website has to handle returns. I was told, at the time of sale, that returns could be made, but customer would be responsible for return postage. Very deceptive business practices. One simply CANNOT speak to a representative. I've waited over 37 minutes for an agent in chat, being #1 in the queue for 25 of those minutes.

TERRIBLE quality. We ordered throw blankets and they were subpar. The blankets were falling apart as we opened them and were made from such cheap material. If I took them outside in the rain and it was drizzling I would think it would melt in my hand. The customer service is terrible too given things are "final sale". They also said the order was going to arrive in beginning of Feb (we ordered end of Nov). Also, we got sweaters from them and made from such cheap synthetic material. SAVE YOUR MONEY.Terrible experience with them and we are never going to buy from them again.

I can only assume this is a scam company. I received item and sent back for a smaller size. Never received product. No way to contact this bogus company. On-line chat proved to be bogus. No answer in ANY DEPARTMENT for the number listed on the charge on my credit card.

Horrible customer service. Both times I chatted in it took way too much time. I kept having to chat in because the website is so glitchy and nothing was working.. Had to wait for chat to get a return request.... and their return policy is HORRIBLE! In a time where you can't go in stores and try stuff on and then they only offer you STORE CREDIT for a return when something you ordered doesn't fit.

Bad return policy and poor quality for the price. I like their aesthetics, but the quality is quite bad, especially for the price. I bought an item on sale and tried to return it due to quality and it was rejected; final sale items are not marked clearly.

It might be worth it if you really like the style. But it was my first and last purchase here.

I personally don't go through the customer service online but do browse for potential purchases. Yes, the website needs extreme support and a better flowing system. DO go to a physical location and I recommend it highly. All purchases I've made in-store has been great but they can work on their refund policy.

I ordered online. I received an email on April 2, 2023 advising
“Your order isn’t ready yet. We will send you another email once your order is ready for pickup.”
On April 12, 2023, I received an email that read “We have been informed by our Metrotown Team that your items set for in-store pickup at this location were not picked up. At this time, we have gone ahead and cancelled these items in your order.” They what? Cancelled my order?!?! I never even received an email advising that my order was ready for pick up! I was still waiting!! On the same day April 12, 2033, I emailed O+F & advised them of this. No response. I followed up on April 18, 2023. Still no response to date. Their customer service is awful! I emailed their support line. I’m
No longer shopping there because it’s obvious they don’t care about retention of customers. I sent another email on May 10, 2023 telling tysm that they have terrible customer service.

I generally like the brand and their clothes. However, their in-store customer service is terrible. A couple of days ago I went to a store here in Ottawa to return few items from my online order. Today I checked my bank statement and noticed that instead of refund they actually charged me. I called the stored at 9:45am seeking some assistance and a shop assistant told me (without giving any apology for their mistake) that I have to come in in person to deal with this and then she proceeded to tell me that next time I call I should make sure to do so during their opening hours which start at 10am. I was shocked with her unnecessary response. Perhaps, they should do their job right so I don't have to call at all. So disappointing.