Odysea Avis 11

NON RESPONSIVE BUSINESS - VERY LOYAL CUSTOMER!!! >:o/

Dear Mr Manuelides, [***CEO***]

Further to my not one but two unanswered emails below.

Please kindly do advise if you would like me to advise the Food Standards Agency, Trading Standards and any other appropriate agencies that may have authority in relation to the issue that I have raised with yourself in all good faith.

I trust that you will take my communication on a serious note and respond without delay.

Failing which, I shall assume that you do approve and wish for me to press ahead with a more serious and official regulatory route.

Kind regards,

On 16 Mar 2026 15:18,
wrote:

Dear Mr Manuelides,

I appreciate that I sent my email below to your info'at'odysea.com contact email on Friday 13th .

However, I would be very grateful for a timely reply as your Semi-Dried Datterini Tomatoes at £3.25 per jar is not particularly cheap for potentially 2 jars of inedible rancid product.

I trust that you will ensure that I receive a timely response and resolution.

Kind regards,

From:
Sent: Friday, March 13, 2026 13:25
To: info'at'odysea.com
Subject: RE: Rancid Datterini Tomatoes

Dear Sir/Madam,

I have been a very loyal fan of your products for many years now.

However, this week and last week, I purchased 2 jars of your Datterini Tomatoes and today I opened one to use for topping my pizzas.

Unfortunately, the tomatoes are rancid and ruined 2 pizzas.

Both jars have identical Batch details and one remains unopened.

I can only assume that either the jar that I have opened had become contaminated in some form or the entire batch is rancid.

I have attached some images for your perusal.

I look forward to hearing from you very shortly.

Yours faithfully,

We have bought Odysea Flame Roasted Red & Yellow Peppers for years. Recent one had an unwelcome guest in the form of a caterpillar. I know it can happen. What was unacceptable was that two emails to the company were completely ignored. I also wrote a review which doesn't appear. It seems they only allow 5-star reviews on their products. Poor.

Bought from them several times
Great range of Greek deli products that are difficult to get elsewhere on line. Competitive prices.
Prompt delivery - everything well packed.
Great customer service

The food I have tried from Odysea tastes amazing and is clearly very high quality. Although one small jar of honey broke in transit, the customer service was very generous and sent out a replacement. Thank you, I am grateful <3

Been buying these dips for more years than I can remember however last one had a weird metallic taste. Emailed company with batch number as I was seriously concerned and didn't even bother to respond. Will never buy again!

Bought from them several times
Great range of Greek deli products that are difficult to get elsewhere on line
Prompt delivery - everything well packed.
Great customer service

Website could be better - I've had problems trying to pay

Great products and costumer service.
Refund was placed for damaged products (under transport) the same day and that was one time only.
All the times I've ordered before came perfectly packed and with cooler if it's Youghert or something like that.
I highly recommend.

Absolute disgrace, ordered the brass salt and pepper mill, £100 and after sitting on my bench for two days these strange speckled marks appeared all over them, tried everything but they don't come off, contacted twice to say im not happy and they see fit to just ignore the situation, will be taking it further

I ordered a luxury hamper at beginning of December for Xmas. I have had no dispatch note nor answers to my many queries about where my order is, and now it is 23rd December so I have to travel 30 miles to my nearest deli to ensure I have the items I need.
Today (28th December) I had a call from a manger who was mortified at their mistake. The first delivery went missing, then my emails got lost in a glitch due to pressure of Xmas period and didn't get attached to my order. They offered me a full refund and are also sending the package again. I think that is the best outcome, and they clearly very much regretted the error. I was pleased with the apology and will definitely use them again as I love their products.

Incredibly nice products with great customer support! I had a few questions before ordering and they responded very quickly. I bought meze dips and olive oil and can confidently say they were incredible and I will be a returning customer. The prices are fairly high but it is definitely fair considering the quality of them.

Found this great shop was super excited to buy from them. 1st order was great!
All of a sudden their prices shot up, cheaper to buy it from the people they supply if you live close enough. Cos it local delivery only.

Anyway I made an enquiry to see if they can do bulk discounts on bigger orders. They never responded!

So I will take my custom elsewhere.