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Lisez les avis des autres

Noté 5 sur 5 étoiles

Gary and Lewis did a great job repairing my daughter’s laptop. At every stage my expectations were exceeded. If you check out my other reviews you’ll see I’m always completely honest with feedback. Fr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Been with domestic and general for a few years now and over the years Ologic has to be one of the best. From the time your device leaves your property you can track every process of your device until... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very smooth experience with by Gary and Ryan for repairing my headphones within 3 days and sending it back after repair within the week. Process to claim very easy. Clear communication via app. Positi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service from Ologic! My sons water bottle unfortunately leaked all over his school bag (3 days into the new term) and saturated his laptop in the process!! Absolute nightmare, but Ologic collect... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation d'ordinateurs
  2. aussi dans
  3. Fabricant de matériel informatique
  4. Service de réparation de téléphones

Écrit par l'entreprise

If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.


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4,9

Excellent

TrustScore 5 sur 5

399 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,9

Tous les avis

(399)

208 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The staff members were very polite…

The staff members were very polite informative and understanding. I use this service a lot and I’ll never look elsewhere.

23 janvier 2026
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Réponse de Ologic

Hi There

Many thanks for the 5* review and many thanks for your continued business. Its lovely to hear that you find our colleagues so helpful.

Regards
Mitch

Noté 5 sur 5 étoiles

The time we reported it the process was…

The time we reported it the process was excellent always kept informed and took only a week customer service was excellent I would definately recommend Ologic for repairs.

23 janvier 2026
Avis spontané
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Réponse de Ologic

Hi David

Glad you loved the service, we always aim to deliver an efficient and speedy service. Many thanks for your recommendation of our service.

Regards
Mitch

Noté 5 sur 5 étoiles

Excellent service from Ologic

Excellent service from Ologic. Updated throughout the repair. Repaired and returned promptly. Cannot fault them. Brilliant.

15 janvier 2026
Avis spontané
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Réponse de Ologic

Hi Karen

Many thanks for the amazing review, we aim to please and turn repairs around as quick as possible.

Have a great week
Mitch

Noté 5 sur 5 étoiles

Amazing

Very friendly staff who know exactly what they are doing very professional on the phone and my husband controller was repaid with 2days super happy with them

14 janvier 2026
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Réponse de Ologic

Hi Maryanne

Many thanks for the 5* review and we appreciate you leaving us the very positive comments about our Admin team and the speedy service.

Hopefully your husband will now be able to give you some quiet time whilst he is gaming away!!!

Regards
Mitch

Noté 5 sur 5 étoiles

Very quick pick up/drop off service

Very quick pick up/drop off service, repair was just as fast cant complain would highly recommend.. thanks for the sweets also 👌🤣

14 janvier 2026
Avis spontané
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Réponse de Ologic

Hi Louis

Many thanks for the 5 star feedback, glad you were happy with the speedy service and enjoyed the sweets!

Regards
Mitch

Noté 5 sur 5 étoiles

Ologic were brilliant from the start

Ologic were brilliant from the start, excellent communication, regular updates, fabulous tracking. Delivered ontime, well packaged with a little gift of a new charging lead (& sweets) cannot fault a well deserved 5*

8 janvier 2026
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Réponse de Ologic

Hi Jacki

Many thanks for the 5* review. We are trying really hard to provide good communications on all our repairs as we all know what its like to be without your tech device.

Glad you enjoyed the sweets and the charging lead.

Have a great day,

Regards
Mitch

Noté 5 sur 5 étoiles

Costco Warranty sent my laptop to…

Costco Warranty sent my laptop to Ologic for a non functioning display. Collected by DPD next working day. DPD did have some delays due to snow. But their tracker showed once it arrived in the workshop that it was repaired within the day and sent back to me for next day return delivery. Very Impressed.

13 janvier 2026
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Réponse de Ologic

Hi Mr Mehmood

We love a 5* review to start the day! Many thanks for taking the time to leave the review and we really appreciate your understanding with regards to DPD and the snow. It cant be easy for them when the weather takes a turn and we appreciate your patience.

Hope you have a great day

Regards
Mitch

Noté 5 sur 5 étoiles

Exceptional, Stress-Free Laptop Repair Experience with Ologic

I honestly can’t recommend Ologic highly enough. From start to finish, the entire experience was smooth, professional, and completely hassle-free. My Lenovo Flex 3 laptop needed a screen repair, and Ologic handled everything with impressive efficiency and care.

What really stood out to me was the turnaround time. In less than a week, my laptop was collected, repaired, and safely returned to me. A DPD driver collected the device directly, which made the process incredibly convenient and removed any stress about shipping or logistics.

Communication throughout the repair process was absolutely top notch. I received regular updates at every stage, so I always knew exactly what was happening and when to expect my laptop back. This level of transparency really builds trust and shows how much they value their customers.

The repair itself was completed to a very high standard, and my laptop was returned in perfect working order. It’s clear that Ologic takes great pride in their workmanship and customer service.

I’d also like to personally thank Scott and Gary for their outstanding support and professionalism. They were friendly, responsive, and genuinely helpful, which made the whole experience even better.

If you’re looking for a reliable, efficient, and trustworthy repair service, Ologic is definitely the company to use. I wouldn’t hesitate to use them again or recommend them to anyone needing laptop repairs.

8 janvier 2026
Avis spontané
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Réponse de Ologic

Hi Danny

Many thanks for taking the time to leave such a detailed review of our repair service. We endeavour to offer this same amazing service to all customers and thanks to their feedback we continue our push towards perfection.

We are lucky to have a great team of engineers and support staff and together they do a great job of looking after all our customers.

Many thanks

Mitch

Noté 5 sur 5 étoiles

Efficient repairs on my HP Laptop by Ologic

Ologic undertook repairs on my HP Laptop purchased from AO.Com. It was promptly and securely collected by DPD and I was kept informed all the way through the repair, which was quick and painless. It was then returned to me fully repaired and cleaned. Great service from Kevin & Gary.

22 décembre 2025
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Réponse de Ologic

Hi Paul, thank you for taking the time to write this review, we're glad to hear that our service met your expectations. We take pride in offering a straight-forward experience for our customers and are happy this was the experience for you. Have a great new years!

Noté 5 sur 5 étoiles

Have used this company a few times now…

Have used this company a few times now to fix my sons tablet, always quickly fixed and returned, excellent service overall with good communication and updates.

27 décembre 2025
Avis spontané
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Réponse de Ologic

Hi Kieran, many thanks for the positive review, we're glad to hear you enjoyed our service and particularly the communication, we try to provide the highest level of customer service we can for our customers. Hope you have a great new years :)

Noté 5 sur 5 étoiles

Amazing service

Amazing service, product was fixed quickly and returned a few days later, with a brand new charger too. All information was uploaded quickly on the app so I could track what was happening. Excellent Thankyou.

23 décembre 2025
Avis spontané
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Réponse de Ologic

Hi Stacie

Many thanks for the 5* feedback! We pride ourselves on delivering an excellent service and glad you enjoyed the real time tracking.

Have a great Xmas

Regards
Mitch

Noté 5 sur 5 étoiles

Absolutely fantastic customer service…

Absolutely fantastic customer service from Lynn
Lynn has called me and updated me every step of the way with the my repair
Lynn has gone over and beyond for my child’s iPad to arrive home, before all the Xmas holidays delays
I hope Lynn is recognized for this by her managers
10/10 customer service and for the repairs

Thanks Lynn

23 décembre 2025
Avis spontané
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Réponse de Ologic

Hi Clark Kent

Many thanks for a 'super' review. We appreciate you taking time out from your day to leave this inter-galactic feedback. Rest assured we will top Lynne up with her anti- Kryptonite spray, and as always, we appreciate the effort she puts in to deliver the red cape service being the true woman of steel she is!

Have a great Xmas

Regards
Mitch

Noté 5 sur 5 étoiles

Item was picked up straight away and…

Item was picked up straight away and was very secure communications were excellent and the insurance was informed off the results quickly.

9 décembre 2025
Avis spontané
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Réponse de Ologic

Hi Lesley

Many thanks for the 5* review. We are pleased you found the communications were on point and happy you loved the service.

Have a great time over Xmas.

Regards
Mitch

Noté 5 sur 5 étoiles

My PS5 stopped working

My PS5 stopped working. Contacted Domestic & General and they arranged a repair with Ologic. Ologic collected via a courier. The courier packed the PS5 in a plastic shipping box, packed in foam and the lid was secured using cable ties. The fault was a broken HDMI port. This was replaced and returned in the same secure packaging. Ologic were excellent, very quick, they even packed a small bag of sweets for my grandchildren who use the PS5.
Domestic & General who insure my household appliances were also excellent and very professional.

14 novembre 2025
Avis spontané
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Réponse de Ologic

Hi There

Many thanks for the amazing 5* review. Great to see a fabulous review of the service we offer and great to know the sweets will hit the spot!!

Have a great Xmas and New Year

Regards
Mitch

Noté 5 sur 5 étoiles

Amazing service

My controller was sent off, repaired and delivered back to me all within 3 days. Very effective and efficient service.

Thank you

16 décembre 2025
Avis spontané
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Réponse de Ologic

Hi Manjil

Many thanks for the review, we love doing speedy repairs!! It means less time on our repair desk and most importantly, it gets you back gaming quickly!!!

Have a great Xmas

Regards
Mitch

Noté 5 sur 5 étoiles

Was very professional with this repair…

Was very professional with this repair and had a great response time getting my iPad sent back to me through DPD who do a much better service than other courier companies

17 décembre 2025
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Réponse de Ologic

Hi Bryan

Many thanks for leaving us 5* feedback, we always do our best to deliver a speedy and high quality service. We agree that DPD are certainly the best of the courier companies, whilst not perfect they do a lot better than the rest!!

Regards
Mitch

Noté 5 sur 5 étoiles

Great service & personal touches

From the moment my device was booked in they kept me informed of the full process. I’ve had several devices repaired by them and every time I receive my device back repaired, they’ve always gone above and beyond. From a personal note to a bag of sweets, these touches are very much appreciated. Speedy repairs too! Loved the cheeky elf pic on my screensaver too. Thank you again for exceptional service. Merry Christmas Gary & Adrian

17 décembre 2025
Avis spontané
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Réponse de Ologic

Hi Sadie

What a great review and thank you for the 5*'s. Everyone it seems has a bit of a sweet tooth and glad you enjoyed them.

Have a great Xmas and New Year.

Regards
Mitch

Noté 5 sur 5 étoiles

Fantastic

Fantastic, quick and very professional repair service with regular updates on the process.
Thanks you

13 décembre 2025
Avis spontané
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Réponse de Ologic

Hi Abc

Many thanks for the 5* review. Always a great Monday when we arrive in to work with a top review.

Have a great Xmas and New Year,

Regards
Mitch

Noté 5 sur 5 étoiles

Easy to use and the app works well…

Easy to use and the app works well keeping me informed as to progress of the repairs

9 décembre 2025
Avis spontané
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Réponse de Ologic

Hi Simon

Many thanks for taking the time to leave us feedback. Glad you found the app useful and felt it worthy of the 5*

Have a great Xmas
Mitch

Noté 5 sur 5 étoiles

DON'T TRY THE REST UNTIL YOU TRY THE…

DON'T TRY THE REST UNTIL YOU TRY THE BEST
Undoubtedly one of the best insurance company's I have ever seen. Absolutely fantastic customer service outstanding repair department always kept me updated on my repair FAULTLESS
****** VERY VERY HIGHLY RECOMMENDED******

21 novembre 2025
Avis spontané
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Réponse de Ologic

Hi Daood

Wow, that is one of the most praising reviews of our service that we have ever had. Its great to read, and great that you have found our service so amazing.

Many thanks,

Mitch

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