Been with domestic and general for a few years now and over the years Ologic has to be one of the best. From the time your device leaves your property you can track every process of your device until... Voir plus
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Gary and Lewis did a great job repairing my daughter’s laptop. At every stage my expectations were exceeded. If you check out my other reviews you’ll see I’m always completely honest with feedback. Fr... Voir plus
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Very smooth experience with by Gary and Ryan for repairing my headphones within 3 days and sending it back after repair within the week. Process to claim very easy. Clear communication via app. Positi... Voir plus
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Great service from Ologic! My sons water bottle unfortunately leaked all over his school bag (3 days into the new term) and saturated his laptop in the process!! Absolute nightmare, but Ologic collect... Voir plus
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À propos de l'entreprise
- Service de réparation d'ordinateurs
- aussi dans
- Fabricant de matériel informatique
- Service de réparation de téléphones
Écrit par l'entreprise
If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.
Coordonnées de contact
Royaume-Uni
- www.ologic.co.uk
4,9
Excellent
398 avis
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10/10
My daughter had broken the screen on her Laptop, so I got in touch with my insurance who organised for it to be sent to ologic, 10/10 service! This is the second time she has damaged her laptop and nothing is a bother. Not only did they fix the screen but they put knew buttons on the ones that were missing, thankyou Reece and Gary 😊
24 avril 2026
Avis spontané
Réponse de Ologic
Hi Nicola
Thank you so much for your kind words! 😊
We’re really pleased we could get your daughter’s laptop sorted again—although we might need to have a quiet word with her about keeping those screens safe next time! 😄
It’s great to hear that the extra touches, like replacing the missing buttons, made a difference. The team always tries to go that extra step to return devices not just fixed, but feeling complete again.
Thanks again for trusting us (twice!), and we’ll always be here if you need us… hopefully not too soon!
The Ologic Team
If I could give more stars i would
If I could give more stars i would. They are 100% with communication 100% with time scales and 1000% in customer services..highly recommend this team for all your repairs. Thank you for everything the sweet note taped to the box for me and billy. And Billy's sweets. What a brilliant team you have. Less then a week from start to finish thank you again.
22 avril 2026
Avis spontané
Réponse de Ologic
Hi Linda
Thank you so much for such an incredible review—we genuinely appreciate you taking the time to share this!
Hearing that we hit the mark on communication, turnaround times, and customer service really means a lot to the whole team. We always aim to make the process as smooth and stress-free as possible, so it’s great to know that came across.
We’re especially glad you and Billy enjoyed the little note and sweets—those small touches are something we love adding to brighten people’s day 😊
Getting everything sorted in under a week is exactly what we strive for, so it’s brilliant to hear that worked well for you.
Thanks again for your kind words and recommendation—it truly means a lot to the entire team!
The Ologic Team
Booked a repair for my grandsons vr…
Booked a repair for my grandsons vr through domestic and general wow what a service arranged courier to collect the device constant updates on how the repair was progressing then arranged return of the device massive shout out to Gary and Reece who repaired the device and also included a little treat for my grandson and a little note they are a credit to the company in well impressed excellent service highly recommend
20 avril 2026
Avis spontané
Réponse de Ologic
Hi Angela
Thank you so much for taking the time to share this—it really means a lot to us!
We’re delighted to hear everything went smoothly from collection through to return, and that you felt well informed throughout the repair process. That’s exactly the experience we aim to deliver every time.
We are always chuffed to know our efforts (and the little treat and note!) made your grandson smile 😊
We truly appreciate your recommendation and your trust in us through Domestic & General. If you ever need us again, we’ll be here and happy to help.
All the best,
The Ologic Team
Excellent service
Excellent service. Sent my son's laptop for repair as it had stopped charging. Returned in under a week fixed and working perfectly. Really well packaged for return delivery.
Cannot fault this company!
21 avril 2026
Avis spontané
Réponse de Ologic
Hi Richard
Thank you for the fantastic feedback!
We’re really pleased to hear your son’s laptop is back up and running perfectly—and all turned around in under a week too. That’s exactly the level of service we strive for.
It’s great to know the packaging and return delivery stood out as well; we take real care to make sure every device travels safely both ways.
“Cannot fault this company” is high praise indeed—thank you for trusting us with the repair. If you ever need us again, we’ll be ready to help.
All the best,
The Ologic Team
Prompt Service of Laptop repair
Very sincere in their service to collect, repair and return the laptop. My laptop casing was broken at the back, they kept me informed at each stage of the repair. I recommend their expertise to use if you are in need as I feel they are a trust worthy company.
16 avril 2026
Avis spontané
Réponse de Ologic
Hi Monica
Thank you for your kind words—we really appreciate you taking the time to share your experience.
We’re pleased to hear that you felt well informed throughout the repair process and that your laptop was returned to you in good condition after the casing repair. Keeping our customers updated every step of the way is something we take seriously, so it’s great to know that came across.
Your recommendation means a lot to the team, and we’re glad we could provide a service you found trustworthy. If you ever need us again, we’ll be here to help.
The Ologic Team
Excellent repair
Booked a repair of my visual impaired sons laptop through sky protect. They repaired the hdmi port and replaced caseing without formating any of his special visual impairment sofrware. It looks brand new and they even sent a packet of haribos to sweeten it off.
18 avril 2026
Avis spontané
Réponse de Ologic
Hi Johnny
Thank you for taking the time to share your experience—it really means a lot to us.
We’re especially pleased to hear that your son’s laptop was repaired successfully, and that the HDMI port and casing were sorted without affecting his visual impairment software. We understand how important those setups are, so the team always takes extra care in situations like this.
It’s great to know the laptop came back looking like new, and we’re glad the little bag of Haribos added a nice finishing touch!
Thank you again for your kind words and for trusting us with such an important repair.
The Ologic Team
PS5 controller repair
PS5 controller was returned in good time after a repair they even cleaned it and left a hand written note with haribo. Great service.
17 avril 2026
Avis spontané
Réponse de Ologic
Hi Samuel
Appreciate you taking the time to leave this! 🎮
Glad to hear your controller was turned around quickly and came back in top condition. The team always tries to add those little extras—cleaning it up and a few Haribos never hurt!
Enjoy the gaming, and if you ever need us again, you know where we are!
The Ologic Team
100%
Great communication from day 1 of receivingmy laptop,they checked every spec of the laptop and even gave it a clean i side/out, and when it was returned back it was boxed very carefully and also had a sweet treat in the box that I wasn't expecting at all. I would 100% deal with this company again if my laptop goes down for repair again
15 avril 2026
Avis spontané
Réponse de Ologic
Hi Shabeer
Thanks so much for taking the time to leave such a comprehensive review!
We’re really pleased to hear the communication stood out from day one – we know how important it is to keep you in the loop while your device is with us. Our technicians take real pride in giving every device a thorough check (and a bit of a freshen-up inside and out!), so it’s great to hear that didn’t go unnoticed.
And I’m glad the little sweet treat made it safely to you – just our way of adding a small smile to the return 😊
If your laptop ever does need us again (hopefully not too soon!), we’ll be right here and ready to help.
All the best,
The Ologic Team
Excellent prompt service, very thorough.
Booked a repair for a cracked screen on laptop through D&G insurance, Ologic contacted me straight away with collection details and fixed it promptly. Not only did they fix the screen they noticed a bulid-up of dust inside the device and cleaned it.
Would definately recommend Ologic.
Many thanks Scott and Gary for great service.
11 avril 2026
Avis spontané
Réponse de Ologic
Hi Julie
What a brilliant review—thank you!
We’re really pleased everything ran smoothly from the moment you booked through D&G right through to getting your laptop safely back with you. A cracked screen is never ideal, so it’s great to hear we got you sorted quickly.
We always keep an eye out for those little extras too, giving the device a clean and clearing out dust is all part of making sure it comes back not just fixed, but refreshed and running at its best.
Thanks again for the recommendation, it genuinely means a lot to the whole team.
All the best,
The Ologic Team
Excellent service
Excellent service, very quick and efficient. Also some nice touches with the packaging for returning the laptop. Thanks Gary and Isaac
12 avril 2026
Avis spontané
Réponse de Ologic
Hi John
Thanks so much for the great feedback!
We’re really pleased to hear everything was quick, efficient, and hit the mark — that’s exactly what we aim for.
Glad you noticed the little extras with the packaging, we like to make the return feel a bit more personal (and less like just another box turning up at the door!).
Thanks again for choosing Ologic — we really appreciate the recommendation.
The Ologic Team
Réponse de Ologic
Hi Carol
Thanks for your lovely feedback!
We’re really pleased to hear your watch made it back to you right on time, exactly how it should be!
If you ever need us again, we’ll be ready and waiting. Thanks for choosing Ologic.
The Ologic Team
Wonderful service …
Wonderful service from collection to return. I have used this company on numerous occasions and the repairs are always done to a high standard very quickly. Special mention to the technicians G & L who always go above and beyond,
8 avril 2026
Avis spontané
Réponse de Ologic
Hi Carolyn
Thank you for such a fantastic review — and for coming back to us time and time again.
It really means a lot to hear that you’ve consistently had quick turnarounds and high-quality repairs, that’s exactly what we strive for every single job.
Going above and beyond is what we’re all about!
Thanks again for your continued support — we truly appreciate it.
The Ologic Team
Excellent service throughout.
Very fast and efficient service. Lovely staff when you speak to them (had to ring as I made a mistake when picking collection day). They keep you informed throughout and even sent a little treat along with the ipad repair. Couldn't recommend highly enough. Thank you.
7 avril 2026
Avis spontané
Réponse de Ologic
Hi Siobhan
Thank you so much for the amazing review!
We’re really glad we could get everything sorted quickly and help fix the mix-up on the collection day — these things happen, and it’s what we’re here for.
It’s great to hear you found the team lovely to deal with and that our updates kept you in the loop throughout. And of course, we’re pleased the little treat went down well too — we like to add a small smile in with every repair!
Thanks again for the recommendation.
The Ologic Team
Can not fault ologic both times they…
Can not fault ologic both times they have fixed my tablets and never hand any issues would definitely recommend
31 mars 2026
Avis spontané
Réponse de Ologic
Hi Kimberly
Thank you so much for your kind words and for trusting us not once, but twice with your tablets – that really means a lot to us!
We’re delighted to hear everything has gone smoothly on both occasions with no issues, exactly how we like it! The team always aims to make the whole process as easy and reliable as possible, so it’s great to know that’s come across.
We really appreciate the recommendation and look forward to helping you again in the future if you ever need us!
The Ologic Team
Great Speedy and efficient service.
Great Speedy and efficient service.
Communication from Garry and Tomas was excellent and cheeky comment on box made me smile all day!
12 mars 2026
Avis spontané
Réponse de Ologic
Thanks so much for the brilliant feedback! We are ecstatic to see such positive comments.
We like to think a good repair should come with a bit of personality too, so we’re glad the cheeky comment hit the mark and kept you smiling all day!
If you ever need us again (hopefully not too soon!), we’ve got you covered 👍
The Ologic Team
perfect from start to finish
perfect from start to finish, even sorted out a re delivery next day due to courier not staying long enough to answer the door. highly recommend many thanks
25 mars 2026
Avis spontané
Réponse de Ologic
Hi Daniel
Thank you for the great review!
We’re really pleased everything went smoothly from start to finish — and glad we could quickly get the re-delivery sorted for you. Couriers don’t always get it right first time, but we’ll always step in to make sure things get back on track as quickly as possible.
Thanks again for the recommendation — it’s genuinely appreciated by the whole team!
The Ologic Team.
A1 customer service
I cannot fault this company at all. When it comes to customer service they went above and beyond to fix my daughters laptop. The lady on the phone I spoke with was very polite and helpful, I didn't feel like just another number. The service felt personal. The engineers Gary and Kevin done a amazing job.
The laptop came back looking brand new. There was nice personal touches like the strawberry haribo packet which my daughter demolished.
Also there was a nice note saying they had also cleaned the dust from the keyboard. All in all I cannot fault them and I would highly recommend them to anyone!
23 mars 2026
Avis spontané
Réponse de Ologic
Hi Imran,
Thank you for such a fantastic review — we really appreciate you taking the time to share this.
We’re delighted to hear your daughter’s laptop is back in action and looking like new again.
It’s especially great to hear that the service felt personal and that you felt well looked after throughout — that’s exactly what we aim for with every repair.
And it sounds like the strawberry Haribo didn’t stand a chance!
Thanks again for your kind words and recommendation — it genuinely means a lot to the whole team.
The Ologic Team
Excellent service
Excellent service! The communication was clear and consistent. They were quick with both collecting and repairing my computer, and they kept me updated throughout the whole process.
There was a small issue with the courier not showing up on the scheduled day, but when we contacted Ologic, they were very polite and apologized, even though it wasn’t really their fault.
Overall, very professional and friendly service. Also thank you for the sweats! 😊
18 mars 2026
Avis spontané
Réponse de Ologic
Hi Thomas
Thank you for your fantastic review!
We’re really pleased to hear that you found our communication clear and consistent, and that the whole process—from collection through to repair—was quick and smooth. Keeping you informed every step of the way is something we place a lot of importance on.
We do apologise again for the courier delay. While it was outside of our control, we always want the experience to be seamless, so we appreciate your understanding and kind words about how it was handled.
And we’re glad you enjoyed the sweets —it’s our little way of adding a personal touch!
Thanks again for choosing Ologic, and we hope to be of help again in the future.
The Ologic Team
Impeccable Service
As soon as D&G logged my repair, I received a call the next day from Ologic - they arranged home pick-up the following day. Kept me informed of every stage from pick-up to receiving my equipment in the workshop, to repair and checks etc. Within a couple of days my equipment was returned with a personalised note and a little packet of sweets from the technicians.
I call that impeccable service.
27 février 2026
Avis spontané
Réponse de Ologic
Hi Angry Bird,
Firstly, we’re very glad we managed to keep the Angry Bird calm and happy!
Thank you for taking the time to leave such a fantastic review. It’s great to hear that everything from the call after Domestic & General logged the repair, through to the home collection, regular updates, and the return of your equipment all went smoothly. Keeping customers informed every step of the way is something we take real pride in.
We’re also really pleased that the personalised note and the little packet of sweets from the technicians put a smile on your face. Those small touches are our way of reminding people there are real humans behind the repairs.
Thanks again for your kind words and support. If anything ever does go wrong again, we’ll be ready to help — hopefully before the Angry Bird gets launched again!
Regards
The Ologic Team
Not just another repair company :)
I recently used Domestic & General for my PS5 repair and Ologic were the repair centre that it was sent to, The process via the iOS app and online tracking was seamless and transparent. My console was fixed and returned within three days, which exceeded my expectations from the get go.
What truly stood out to me was the personal touch. A message of hope on the box, a small pack of sweets and a 'Enjoy Happy Gaming' note on the repair form. It was so nice to see and I really needed it. It’s these small, thoughtful details that make Ologic feel human rather than just another corporation. Highly recommended!
11 mars 2026
Avis spontané
Réponse de Ologic
Hi Sully
Thank you for such a thoughtful review.
We're delighted to hear that the whole repair process through Domestic & General went smoothly and that your PS5 was repaired and returned so quickly. Our team always aims to keep the process clear, transparent and efficient, so it's great to know the tracking and updates worked well for you.
It's especially nice to hear that the personal touches made a difference. The message on the box, the sweets, and the note on the repair form are simply our way of reminding customers that there are real people behind the repairs, and we're really pleased that it meant something to you.
Thank you again for taking the time to share your experience and for your kind recommendation of Ologic. We really appreciate it, and we hope you enjoy many more hours of happy gaming! 🎮
Regards
Mitch
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