I had an issue with an Admin tool. Hiranmay from Advanced invited me to a meeting to witness the issue. He got us working very quickly which is very much appreciated by us.
L'entreprise a répondu
Établissement
Changer d'établissementBooth Park 4, Chelford Road, WA16 8GS Knutsford, England, GB
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Lisez les avis des autres
Robert was very helpful and guided me by logging in and ensured smooth process for submission to HMRC went well Even sent me the process of how to do it next time around. Very pleased especially... Voir plus
L'entreprise a répondu
Poor technical customer support I have used Adastra for many years and the customer support service has continued to go down hill. It is a good service if you need something the help desk can action... Voir plus
L'entreprise a répondu
Very Professional and friendly experience. Kept in the loop throughout the SR and resolved the query satisfactorily.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We power the world of work through our portfolios of sector-focused software that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers, your people and your communities.
Coordonnées de contact
Booth Park 4, Chelford Road, WA16 8GS, Knutsford, England, Royaume-Uni
- 03303434000
4,3
Excellent
9 avis
Aucune trace de demande d’avis
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Very Professional and friendly…
Very Professional and friendly experience. Kept in the loop throughout the SR and resolved the query satisfactorily.
18 juin 2026
Avis spontané
Réponse de OneAdvanced - Knutsford
Thank you OJ!
We're pleased to hear that you had a professional and friendly experience with our team. Keeping our customers informed throughout the service request process is important to us, so it's great to know you felt kept in the loop and that your query was resolved satisfactorily.
very quick resolution
I had an issue with an Admin tool.
Hiranmay from Advanced invited me to a meeting to witness the issue. He got us working very quickly which is very much appreciated by us.
19 mai 2026
Avis spontané
Réponse de OneAdvanced - Knutsford
We're glad we could resolve your Admin tool issue quickly. Your appreciation means a lot to us.
Nikki was fantastic help
17 avril 2026
Avis spontané
Réponse de OneAdvanced - Knutsford
Thank you so much for the review!
Nikki was super helpful and efficient!
13 avril 2026
Avis spontané
Réponse de OneAdvanced - Knutsford
Thank you so much for the review!
Great support and very helpful team…
Great support and very helpful team member Manikanta. The issue was resolved and communication was excellent. Thank you!
10 mars 2026
Avis spontané
Réponse de OneAdvanced - Knutsford
Thank you so much for the review!
Very helpful advice and assistance
Robert was very helpful and guided me by logging in and ensured smooth process for submission to HMRC went well
Even sent me the process of how to do it next time around.
Very pleased especially on a Monday morning !
8 décembre 2025
Avis spontané
Réponse de OneAdvanced - Knutsford
Thank you so much for the review Jacob! I'll be sure to let Robert know.
Kind Regards,
Luke
Terrible Company to use
Terrible Company to use. They have had a cyber attack and will not tell customers when it will get fixed.
25 août 2022
Avis spontané
Réponse de OneAdvanced - Knutsford
We fully understand the challenges this incident has caused for our customers and appreciate your patience and understanding as we work to recover from this cyber-attack. While our recovery work progresses, we thank customers for continuing to implement their contingency measures. We have been providing regular updates regarding the recovery plans to our customers by email as well as on our website https://www.oneadvanced.com/cyber-incident/. Customers should contact their account managers for further information or support.
Poor technical customer support
Poor technical customer support
I have used Adastra for many years and the customer support service has continued to go down hill. It is a good service if you need something the help desk can action but if not expect to have to have tickets open for over 8 months. Despite escalation through the portal there is no response or update and no actions. I have noticed we have been receiving emails lately that state our tickets are being looked at but is this actually happening as I still have not any resolved. They have introduced mandatory upgrades and add on extra costs for every piece of work they do but do not improve their support. On the upside they are always polite and courteous and create good customer relations with good intentions. Its a shame that their best people are obviously overworked. Please address these issues as clinical systems and delayed support responses do not mix.
7 septembre 2021
Avis spontané
Réponse de OneAdvanced - Knutsford
Hi Yvonne,
Advanced are sorry to hear about your experience. We will be in touch to further investigate your concerns and apologise for any inconvenience caused.
Regards, Advanced.
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