Very persistently tried to contact me on the phone after I turned the field staff away due to feeling really unwell and not letting them in my house. Very rude and inconsiderate. Ended up having to bl... Voir plus
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Lisez les avis des autres
ONS sent a couple of letters, which anyone with a scrap of intelligence would ignore. Later on a geek appeared uninvited. He disappeared very quickly. How ons get hold of information on who to targe... Voir plus
L'entreprise a répondu
Dire. The application form is excessively complicated. Many of the links don’t work. It won’t let you complete certain sections. Five emails sent asking for help, the first two weeks ago, no response.... Voir plus
Voucher award survey, some people are just not interested. Ignored the first letter as it is VOLUNTARY... Chaser trying to book an appointment... Turned up at the house banging the door and looking... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The UK's largest independent producer of official statistics and the recognised national statistical institute of the UK.
Coordonnées de contact
Government Buildings, Cardiff Road, NP10 8XG, Duffryn, Royaume-Uni
- +44 345 601 3034
- https://www.ons.gov.uk/aboutus/contactus
- www.ons.gov.uk
1,5
Mauvais
71 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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0 stars!
0 stars!
After receiving an initial letter I have been bombarded with cards through my door every other day informing me someone has been and requesting I complete this survey.
This has been going on for the past 2 months now at least.
Doorbell rang today whilst I was in and spoke to someone who explained to me what it was all about and why they needed the survey, such as needing more specific places of worship, schools, services needed for children with special needs, etc in the area and that the survey had nothing to do with the government.
However, when going onto the survey it specifically says gov and so does the contact info.
I started the survey just to get them off my back, however, I was quick to abandon the survey after a few questions. I'm sorry but asking me about my employment details, delving deeper into the details of what I was doing in my job, then asking me my main responsibilities of my job after already providing details of my job description then after all that going into training and qualifications has absolutely NOTHING to do with what the community needs.
I stopped filling this out, discarded it, ripped up and threw away the card.
What is with all the personal, intrusive questions?
No you do NOT need to know the details of my household and how we are all related to each other.
You do NOT need to know about all my employment and qualifications and what I'm doing to look for work.
You do NOT need to know anything about me and my family to know what my community needs. If we need another church, mosque, school or help with a special needs child we'll contact our MP ourselves thank you very much!
STOP WITH THE INTRUSION AND HARASSMENT!!!
F* OFF! If I get a knock on my door or a card through my door again I'm reporting it to the police.
16 avril 2026
Avis spontané
Very persistently tried to contact me…
Very persistently tried to contact me on the phone after I turned the field staff away due to feeling really unwell and not letting them in my house. Very rude and inconsiderate. Ended up having to block the man's phone number. As a young woman in her early 20s I really don't appreciate unsolicited unplanned visits from a random strange man at my door trying to invite himself in as it is.
3 avril 2026
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback. We’re sorry to hear about your experience with one of our interviewers.
Your address has been randomly selected to take part in one of our surveys and the visits are being carried out to confirm that you’ve received the invitation letter. If you are unable to speak with an interviewer in person, they will sometimes call to encourage you to complete your survey.
It’s so important to take part in an ONS survey. The questions we ask allow us to collect vital information so we can understand the changing needs of the UK.
Verging into harassment territory now
Verging into harassment territory now. Not sure in how many ways we can say not interested. Multiple letters received and binned, to have them turn up at the door and be told we’re not interested only to then start getting phone calls at 9pm!
It’s a joke and no voucher is worth this. Just leave people alone!
22 janvier 2026
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback. We’re sorry that you’ve not had a good experience with our surveys.
If we send you a letter to take part in a survey and do not receive a response after two weeks, we will send another letter to remind you. There can occasionally be an overlap between you telling us that you do not want to take part and the reminder letter being sent. We apologise for any confusion this might cause.
Our field staff’s working hours end at 8pm, and you should never be contacted after this time. If you’ve received a call or house call after this time, we sincerely apologise and will take action to remind all staff of this policy. Thank you for bringing this to our attention.
It’s so important to take part in an ONS survey, as it’s your chance to help us understand the changing needs of the whole community.
Ignore it, it's all about if you are working or not. Nothing about 'shaping tomorrow'
This survey was obsessed with if I was working, had I been working between certain dates and I kept on answering the questions expecting to be asked something about 'shaping tomorrow', which never happened.
This felt like they were checking up on me. For what? I don't know. I'm retired, have several earned pensions relating to my being a military and war widow and I pay my taxes and receive absolutely no benefits of any kind as I am entitled to none. So why I was being asked if I was working, did I want to work, was I looking for work and so on was completely irrelevant to the title of the survey.
I would advise people not to do it as it felt very intrusive and creepy. I have yet to receive the £10 voucher and I wish my greed for a free tenner to spend in Tesco hadn't persuaded me to do this survey.
9 janvier 2026
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback and for taking part in our Shape Tomorrow study.
The answers you give help us create statistics that allow us to understand the changing needs of your community. With the statistics we create, government departments, public bodies and charities can make improvements to services that best support you. If you'd like to know more about the Shape Tomorrow study, you can find more information here: https://www.ons.gov.uk/surveys/informationforhouseholdsandindividuals/householdandindividualsurveys/findingyourstudy/shapetomorrow
We are sorry that you have not yet received your voucher. We advise that you check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there.
If you still have not received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have. We will identify the survey and deal with your request with the voucher team. You can also use that email address to provide any specific feedback on the survey itself.
ONS call without invitation
ONS sent a couple of letters, which anyone with a scrap of intelligence would ignore. Later on a geek appeared uninvited. He disappeared very quickly.
How ons get hold of information on who to target should be openly divulged unless you believe this "random selection rubbish" - GUARD YOUR PRIVACY!
5 février 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback, we’re sorry that you’ve not had a good experience with our surveys.
We select a sample of households at random from the Royal Mail’s Postcode Address File, so all households have a fair and equal chance of being chosen to take part. Once a household is chosen at random it cannot be replaced, and so we encourage them to submit responses through a range of methods.
If we send you an invitation letter and do not receive a response after two weeks, we will send another letter to remind you to complete the survey and extend the deadline another two weeks.
If you’ve already told us that you do not want to take part, there can occasionally be an overlap between you telling us and the extension letter being sent. We apologise for any confusion this might cause.
Taking part in an ONS survey is so important. Your answers help us shape your local facilities and services to support your community.
Was promised a £55 voucher for my time…
Was promised a £55 voucher for my time that took 45 minutes I've just got the voucher 2 weeks after doing it and I got a £10 voucher don't waste your time
5 décembre 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for taking part in an ONS survey. We offer £10 gift vouchers as a thank you to households for completing our surveys, so the amount you received is correct. Please email Surveyfeedback@ons.gov.uk with your survey reference number so we can identify the survey and give you more information.
Thanks again for taking part. Your answers help us create statistics to understand the changing needs of your community.
AVOID !!!!
AVOID !!!!! ITS ABSOLUTLY RUBISH !!!!! 4 Nvember i had a survey over a phone and they told me i will got £25 i have text with my email to make sure they will got it , corectly a lady promise to me i will got it . I have contact 3 times with office 4 days after survey i hae been told to contact again on 14 november i have been told you need to wait 30 days its 30 day 4 december and still nothing , i have check scam and all my emails i have been looking for pluxe company nothing !!!! Thay take it your details and thay do not paying are scammers !!!!!!
4 décembre 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback, we’re sorry you’ve had difficulties with your voucher. After investigating, we can see that your e-voucher was initially sent by email on 5/11. We understand that you’ve now been able to speak with our team to discuss your problem being unable to locate the e-voucher that was sent, and that a new voucher has now been sent out to you. We hope this has resolved your issue.
Thank you for taking part in an ONS survey. It’s so important as your answers help us create statistics that allow us to understand the changing needs of your community.
Easy, and important
Took part in the Shape Tomorrow Study, really easy to take part, received the promised voucher within a couple of weeks. It did go into my spam/junk, but they did say it might, so I checked for it and there it was. Very happy to take part, read up a bit about ONS on their website, if we don't take part then the authorities are working with less than the full info, so I think it's important. I was not asked for any account names or numbers, just an amount, so I feel confident there is nothing untoward that could be done with my data.
13 août 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback, we're glad that you've had a good experience with our survey. Your answers help shape the facilities and services local to you, which impacts the future of the UK, so we thank you for taking part.
I would give 0 stars if I could
I would give 0 stars if I could. Sent me a letter to do a survey. I spent more than 30 minutes of my time providing personal information doing their survey. That was months ago, didn't get the promised voucher/payment. They have since sent me multiple letters for another survey. No thanks, I'll rather talk to a tree than pay any attention to these them. Save your time and personal information.
2 mai 2025
Avis spontané
Réponse de Office for National Statistics
We're sorry to hear that you've not received your voucher yet.
We’re processing more vouchers than usual at the moment and sometimes experience difficulties with people not receiving them, we're working on improving this.
Please check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there. If you still haven’t received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have, or you can call the surveys line on 0800 298 5313.
All households have a fair and equal chance of being chosen to take part in our surveys. We select the samples for all our surveys independently, so it’s possible that you can be selected to take part in more than one of our surveys.
Thank you for your feedback and for taking part in the survey. Your answers help shape facilities and services local to you which impact the future of the UK.
Do not take part in fictitious survey
After several attempts to get the “promised” voucher from this suspect organisation using the email survey feedback email address and a DPO Statistic address they give and complaining again and again, giving them the info they request they have STILL not sent the voucher. To add insult to injury I have now received 2 requests signed by Emma Rourke - Acting National Statistician (really!!) to take part in another survey about the “opinions and lives” of people in Great Britain. What a cheek, what a rip off!
DO NOT TAKE PART even if an interviewer calls you. I am complaining to my MP and I suggest others do as well!
20 septembre 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback. We’re sorry that you’ve not had a good experience with our surveys.
It’s really important to take part if you’re invited to participate in an ONS survey – it’s your chance to help us understand the changing needs of the whole community. Government departments, public bodies and charities use our statistics for many projects. These could include improvements to healthcare, well-being and social care services.
Unfortunately, we’re having to process more vouchers than usual at the moment and sometimes experience difficulties with people not receiving them. We advise that you check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there. If you still haven’t received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have or you can call the surveys line on 0800 298 5313.
Go do something else
If your survey has been ignored in the past, why do you continue to bother people? Go do something else.
11 septembre 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback, we’re sorry you’re not happy with your experience with our surveys. If you have feedback about a survey, you can email surveyfeedback@ons.gov.uk.
All households have a fair and equal chance of being chosen to take part in an ONS survey and cannot be replaced, so we encourage households to submit responses through a range of methods.
In some cases, when a response has not been received two weeks after the invitation letter was sent, we will send another letter to remind you to complete the survey and extend the deadline another two weeks. If you’ve already told us that you do not want to take part, there can occasionally be an overlap between you telling us and the extension letter being sent. We apologise for any confusion this might cause.
I'm another who was offered a £25 voucher…
It would seem that I'm another who was offered a £25 voucher for giving them half an hour of my time and personal information.
If I have time, I will inform my MP about this unethical company.
5 août 2025
Avis spontané
Réponse de Office for National Statistics
We’re sorry you feel you've not had a good experience with our surveys so far.
If you’ve been invited, it’s really important to take part as we use the information you provide to create statistics. Organisations use our statistics to make important decisions such as making improvements to healthcare, well-being and social care services,
removing barriers to work and supporting people who are unable to work, and even making sure there is enough housing, school places and recycling services in your local area.
Our statistics are impartial and free of political control, and no-one will be able to identify you or see your personal details in any of the statistics we publish.
If we could give them 0 stars we would
If we could give them 0 stars we would. New business and they have burdened us with a monthly survey and silly questions because they simply cannot understand the nature of our business!!!! They are timewasters and I believe there is something more sinister to them collecting this so called information!!!
14 août 2025
Avis spontané
Réponse de Office for National Statistics
Thanks for your feedback regarding our business surveys. We're sorry to hear that your experience hasn't been positive.
To produce accurate and representative statistics, it's really important that we collect information from businesses of all sizes. Without this, our selection methods couldn't be considered fair, and the resulting data might be biased or unreliable.
Our surveys are conducted under the Statistics of Trade Act 1947, and so participation is compulsory. However, we’re committed to supporting businesses throughout the process. If you need any help completing the survey, please contact the team listed in the letter you received and they’ll be happy to assist.
Stole my personal data
Received letter then a call from an ONS person to be interviewed
I then gave personal information out on the understanding id receive a £25 voucher
This voucher has still yet to arrive, coming up to a month since the call
As far as I’m concerned right now, the ONS have stolen my data
DO NOT DEAL WITH THEM
Edit:
Reply from email to them below from the lead of Head of Reprographics & Survey Incentives team. Putting it back on me despite them not having sent payment.
Embarrassing.
DO NOT DEAL WITH THEM
Thank you for contacting ONS.
We are sorry to hear that you have an issue with your e-voucher for participating in the Labour Force Survey.
We will reissue your voucher to this email address, and you should receive it within 48 hours.
Please note the expiry date of your voucher in the email – 31.12.2025
It will come from *email address* , our voucher suppliers email address.
So despite them taking over 40 days to not send it, they were able to action it in about an hour. Which frankly, makes it even worse.
13 août 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback and for taking part in an ONS survey.
We’re sorry that you’ve not received your voucher yet. We advise that you check all the email addresses you have, including spam and junk folders, in case your voucher email has been directed there.
If you still haven’t received an email, please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have. We will identify the survey and deal with your request with the voucher team.
Taking part in an ONS survey is so important, as it helps us understand the changing needs of the community, so we thank you again for your participation.
I recently filled out a survey and was…
I recently filled out a survey and was offered a £10 voucher for doing so. I received an evouucher, which was for retailers that I don't use. I rang the ONS, to request a replacement voucher, sent by post and I deleted the evouucher. They've recently responded, saying I've used the evouucher, which is a lie.
The ONS is a disreputable organisation and urge everyone, if you get a request to take part in one of their surveys, quickly bin it!
16 juillet 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback, we’re sorry about your experience with your voucher.
Please email Surveyfeedback@ons.gov.uk with your full postal address and reference numbers from any letters you may have so we can identify the survey and deal with your request with the voucher team.
It’s so important to take part in an ONS survey if you are invited to take part. The answers you give help us understand the changing needs of your community, impacting the future of the UK.
Appalling behaviour by your bullying…
Appalling behaviour by your bullying operative. Turned up at my gate, whilst my daughter and I were having a private conversation, loomed over us, and said I want to know why you haven't filled out your form, I said it was optional wasn't it, I chose not too. The man called Richard said you don't need £50 whilst looking me up and down. I said no I don't want £50 for filling out a form thanks, he again said why? Quite menacingly. Then walked away saying I wish I could turn down £50 willy billy, that's more than I get for coming here. I told him he was rude and to leave.
If you want forms filled out so you can know more about the way people are living nowadays may I suggest that using bullyboy tactics and sending blokes round that look like a bailiff is not the best way to get people to help your company learn how people live!!!
Also it's not really £50 it's a voucher that most people as I'm sure your company knows don't tend to use before the end of date because the voucher is not for essential items that people necessarily need!
9 juin 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback.
We are sorry to hear about your experience. Please email Surveyfeedback@ons.gov.uk with your survey reference number, and we will investigate this matter further.
Your address has been randomly selected to take part in one of our surveys and the visits are carried out to confirm that you’ve received the invitation. Taking part in an ONS survey is your chance to help us understand the changing needs of the whole community, and the information is used to create statistics. All households have a fair and equal chance of being chosen to take part and cannot be replaced.
You should be asked to opt in
You should be asked to opt in, not opt out. They send threatening letters saying if you don't answer the letter they will send someone to your door. Its disgusting, worse kind of salesman tactics.
They work they do is very important, but they are going about it the wrong way. If you want peoples help, don't threaten and harass them. Don't send "The men in black" to peoples door to frighten them into doing something they don't want to do. Please teach your staff to take no for an answer.
29 avril 2025
Avis spontané
Réponse de Office for National Statistics
We are sorry to hear about your experience with one of our interviewers. Please email Surveyfeedback@ons.gov.uk with your survey reference number, and we will investigate this further.
Your address has been randomly selected to take part in one of our surveys and the visits are being carried out to confirm that you’ve received the invitation letter.
Taking part in an ONS survey is so important as the answers you give can help to make an impact on the future of the UK. Your answers allow us to understand the changing needs of the community, shaping facilities and services local to you.
Sending aggressive bullies to home…
Sending aggressive bullies to home saying from Office of National Statistics. I had to threaten saying I am going to call police. Come next time I will call police for harassment. What a waste of tax payer money.
10 mars 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback.
Your address has been randomly selected to take part in one of our surveys and the visits are carried out to confirm that you’ve received the invitation letter.
Taking part in an ONS survey is your chance to help us understand the changing needs of the whole community. We use the information you provide to create statistics, such as official employment and unemployment rates.
We are sorry to hear about your experience with one of our interviewers. Please email Surveyfeedback@ons.gov.uk with your survey reference number, and we will investigate this further.
Whoever wrote this ridiculous survey…
Whoever wrote this ridiculous survey needs firing! Poorly written, daft questions. What an absolute and utter waste of time. Poorly written junk. Keep your £10 voucher and cram it where the sun doesn't shine!!
17 février 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback. We’re sorry that you’ve not had a good experience with our surveys. If you have specific feedback on the survey you were invited to participate in, you can email surveyfeedback@ons.gov.uk or contact our freephone Survey Enquiry Line on 0800 298 5313.
Taking part in ONS surveys is so important, as your answers help us understand the changing needs of the whole community. The information you provide is used to create statistics that can help shape facilities and services local to you, impacting the future of the UK.
Office of National statistics, survey
After er receiving the invite my family completed the first form earlier this year and noted a voucher would be sent, nothing came.
Then months later another survey with promised voucher completed but nothing came so emailed and was told voucher coming, nothing came, is it a scam, I checked and doesn't appear to be just a waste of time.
I'm recommending people ignore it, I will be.
6/3/25 once again a letter to complete a survey, emailed a complaint and told them not to resend, it's a scam.
1 janvier 2025
Avis spontané
Réponse de Office for National Statistics
Thank you for your feedback, we’re sorry that you have not yet received your voucher.
Unfortunately, we are having to process more vouchers than usual at the moment and are sometimes experiencing difficulties with vouchers not being received by our respondents. We advise you check all email addresses you have, including spam and junk folders, in case your voucher email has been directed there.
If you still have not received an email, please email Surveyfeedback@ons.gov.uk with reference numbers from any letters you may have so they can identify the survey and deal with your request with the voucher team.
It's really important to take part in ONS surveys, as the information is used to create official statistics and help us understand the changing needs of the whole community.
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