Orbit Translation Avis 

In the end we got we needed. In fact it took 3 days and an emailed request to receive it. Was only one page. We were told this was due to the weekend but on the website it doesn’t say that anywhere and in fact it says 24 hour guarantee. Once sent our document there was a spelling mistake which we had to ask for a corrected version. Not upfront about turnaround time and proofreading seems mediocre. Was given a 15% off code for the inconvenience but all we really wanted was a service that delivers on what the advertised.

I paid for translation services on 08/03/2022. Today it is 08/08/2022. I have been messaging them for 3 days now, trying to call them. They would either say to wait an hour, or they would stop responding in the chat. I don't know if this is a scam or if they are having some sort of huge issue within their organization. All I am saying is that if they cannot provide services, they need to shut down.

EDIT:
I pushed to get my translation expedited, and received it an hour after this initial review. It seems that they may be understaffed or may have an unusually high volume of work. I changed my score from a 1 to a 3, because they did attempt and succeeded in helping me.

The Orbit Translations team was helpful and professional. The translation of my documents took longer than expected - perhaps due to the language pair (Latin to Russian) - but Charlene helped to facilitate the process, accommodate changes that I needed to the translations, and ensure that I received them in a reasonable time. The notarized translations were accepted by my university, so I am satisfied with the results! Thank you for your service!

Charlene went above in beyond when I have a few issues with my translation and original document that had the wrong information.

The quality of Orbit is absolutely amazing, and their customer service even better.

I highly recommend Orbit if you're looking for professionalism and an incredible customer service team behind.

3 days and not delivered yet. We sent a translation request 3 days ago for 2 pages to be translated from French to English and nothing has come back yet. No answer to the chat during business hours. After calling and being on hold for a long while, we were promised a delivery yesterday...but nothing. So far, I cannot recommend the company. I will reassess after I see the product.

Edit: After accusations from the company that my review was not genuine (and reporting my review), I am providing the order number here. Order # 18861.
Overall I would say the quality of the translation is good, but the customer service or deadline management is not up to par. These should be equally important for a company caring for its customers and hoping they come back...This is why I am not upgrading my rating.

Their website states “ Our standard turnaround time for document translation for up to 6 pages is 24 hours.” yet could not deliver on time when I requested 2 page translation. Sent an email and no response. Their live chat states they typically respond within a few minutes but no response AT ALL. I’ve finally spoke with someone on the phone and hopefully my order will come though, but my initial impression of this company is not good at all.

Update: My order was completed and they provided a courtesy partial refund.

Thank you for the excellent work and service! It was very comfortable to work. The speed of translation, as well as quick feedback, is amazing. Definitely recommend to cooperate!

You guys done an outstanding job, I will recommend anyone to use your service because business is delivering the exact service it’s promised.

Thank you,

Very easy to follow process and accessible staff. Only good things to say here.

Quick response, great quality of work!

Best service. Sophie was very responsive, worked very well with me in every detail. Definitely working with them again for future documents.

They were highly responsive to my questions. Quick turnaround for a long document and the quality of translation was excellent. I'd definitely recommend their services!

Very quick response and very responsive to my requests. There were minor edits and changes I requested to the translated copies which they revised right away. I needed documents translated for USCIS applications and they provided the exact requirements. I would definitely recommend using them for translating needs.

Great service!
They worked on my documents and email them to me in a short time.
One of my documents had a spelling mistake and Sophie was able to fix it right away... I really recommend this company!

I am glad that I worked with the company and I will definitely use their service again. The communication was great and I am a very satisfied customer. I wish I had found it earlier not only for the accurate translation, fast service but also for the reasonable pricing.
I highly recommend it!!

The translation we require is not the one that anyone can do, unlike a normal translation. That is why we chose the Orbit Translation of highest quality translation service. We approach Orbit Translation with the content that needs to be translated. Orbit Translation delivers the translation on time with the expected quality. The customer support is very prompt and useful, thereby making it very easy.

They offered multiple revisions and coolerated several times without consuming much time. Best support team.

Great job, swift, and accurate
Very helpful

Very pleased with the accuracy and quick turnaround of the translation services.

Amazing job with translation, competitive pricing and awesome customer service including prompt response time! I got quotes from 8 different places and I am so glad I decided to go with Orbit!