Outlook Property - Docklands Avis 4

Unfortunately we made a decision to go with Portico to sell our flat. 2 years later we still haven’t sold it.
We are not sure ourselves why we sticked with them for so long, as there was nothing pro active done from their side.

Difficult to get a quick response to emails.
For the viewings we had, it looked like we had a trainee coming to show our property.
Hardly any constructive feedback after viewings. If we did get any it was almost like a standard reply.
No strategy change from their side or ideas to take a different approach, it really felt they weren’t reslly interested. I guess we need to look at ourselves as well for sticking with them for this long ..

I have been with Portico (previously Outlook) for over 10 years. I found the lettings department very efficient and professional....special mention to Simon Castle, who has been amazing and always went the extra mile. I have just sold the property and again the professionalism has been exceptional. Imdaad Surroop, my sales agent, was extremely helpful, proactive, encouraging, always going beyond expectations and persistent throughout what was a very challenging process. He is a real asset to portico. I will recommend Portico any day. Thank you!!

Imdaad and Salil did a great job finding us a buyer,, keeping the communication channels open between all parties, and chasing people when needed throughout the sale process. They have excellent knowledge of the local area and competitive rates of commission. Highly recommended.

Really good marketing and great at getting people through the door. We had 3 or 4 offers after the first full day of viewing! The move manager was great at chasing the other party where required. At certain times it has been difficult to get in contact as the office phone is not always answered. But overall a positive experience and an agency I would definitely recommend to sell or buy through!