OUTsurance Avis 

I have been with Outsurance for over 12 years. My vehicle has been in storage for 2 years while working overseas. I got no compensation for 2 years. My contract expired overseas, now I'm on the road applying for employment. Outsurance decided to up my insurance 120% thats over R2200.00.
1) Bad communication from Outsurance
2) No, follow up on my query for the increase.
3) The Outsurance agent wrote the incorrect details from telephonic answers.

Bye Outsurance.

The best description I can give of outsurance is:

Your medical aid refusing to pay your doctor because you failed to eat your vegetables, drink 8 glasses of water and exercise daily. To them, you didn't take take good care of your health so there's no reason why they should pay your claim.

Outsurance has just declined an annual vet visit. They convinced me that vet visits will be covered up to R4200 per annum, now they are only reimbursing me on routine care which is once a year claim and R800. Do not trust outsurance for pets. They are the biggest rip off

1. Despite cancelling my Outsurance policy with Outsurance, my account continues to be debited.
2. Outsurance doesn't seem to be aware that people may live in another country as they only offer the option to change telephone details on the portal to a local number.

I was involved in a crash where my car had to be towed a week ago. The tow was authorised by Outsurance. Since then the towing company has not been able to send the car for assessment as Outsurance has still not given them approval despite numerous calls and emails from me. So at this stage we are one week without a car and without any answer from outsurance of whether the car will be repaired or written off. Very disappointed with the poor customer service. We plan to remove re-insure all our vehicles with another company.

I have been a member of outsurance for over 6 years now. Recently I have moved to the United Kingdom and I needed my no claims discount letter for my new insurance policy. I only received my NCD for years that I was driving my own vehicle. There are two years where I was sharing my brother's vehicle, but because I'm not the named driver on the vehicle they won't give me proof that I drove the vehicle or that I made no claims during 2018 and 2020. This is absolutely unacceptable because now all of my NCD is voided and the 6years I never claimed is all wasted because now I have to pay an additional 300pounds a year for my new insurance policy. What a disgrace.

OUTsurance is one of South Africa's most prolific insurance companies. 100% South African based, home grown and community serving the company has drawn heaps of goodwill from Millions of South Africans through innovative projects like the Pointsmen and Goodfellas.