Overlanders.ie Avis 47

Went on a trip (self guided) with Adventure Motorcycles Ireland, Overlanders.ie
first time this year Aug-sept. Shipped bike and gear to Budapest. From the frst contact back in Oct 2024 I can honestly say the experience was top notch. Very clear correspondence, great service, pleasure to deal with the team, very efficient and reasonably costed trip. Very fast hand over in Irl & Budapest. all round good experience. the lads david & Darren have a wealth on knowledge and are very willing to share it freely.

I have had many Bikes over the yrs and the lads in Ami parts and workshop Ciaran + Aron are top of there game and Garry in sales i always leave happy knowing my bike is getting the Best Care +Service.i trust them 1000% . Every time I ask a question its answered straight away or next day .Carlsburg don't do bike services but if they did it wud be with AMI. Vincent savage

Free delivery in Ireland was a nice surprise plus the jacket came with a strong hardwood hanger.
Delivered price was competitive with other Knox suppliers outside Ireland.

Great shop as always

Great products, fairly priced and prompt delivery.

my order was incorrect

Very helpful and very quick delivery service 100% will be back again thanks for everything and thanks to Kieran for all the help Mark Sutton Ennis county Claire

Very helpful, great communication on line and immediate dispatch

Super fast service and great to deal with

Very nice to deal with and extremely helpful.

AMI are great to deal with , staff and owners alike . Prompt service and delivery.

Quick shipping and delivery. Good quality packaging and products.

Excellent service, very fast and reliable. Great communication

Another great purchase from Overlanders. Cannot fault these guys in any way.
Thanks a mill.

The lads looked after my bike's servicing, kept in touch throughout and understood when a date had to change. They also were able to obtain parts as required, were patient and took the time to explain everything as necessary.

Thank you for your speedy delivery. My new Knox jacket fits perfectly and it's exactly as it is displayed on your website. A happy customer :-)

Extremely poor customer service and disappointing experience.

Booked my bike in for a service, requesting the following work
Oil filter, New oil, Air filter, new oil in final drive, new brake pads, fix LED bulb and fix DIN socket. I was told it would take 1.5hr to 2hr. I asked if it was okay to wait around, I was told certainly, most welcome to wait. Having dropped in the bike the following week at 930am. I decided to walk to a coffee shop in town and wait. 3hrs later I hadn't heard anything, so I rang and enquired as to an update on the bike. I was told it was currently being worked on and they would ring me when it was ready. At 2pm, 4.5hrs after dropping the bike in for a 2hr job I decided to walk back to the shop. Apon my arrival I was told that the bike was still being worked on and that the air filter was the next job and it would take another 2 hrs. I told them to cancel the air filter as I couldn't wait another 2hrs. Now I expected to receive the bike shortly after this, since they had the bike for the last 5hrs. Unfortunately I was left standing in the shop for another 2 hours before the bike was ready. During my time pacing around the shop, no staff member ever apologised for the delay. I wasn't offered a cup of tea or coffee, not even a seat to sit on. So overall they had my bike from 930am until 415pm and one of the jobs on my initial list wasn't done and according to them it would take a further 2hrs for this to be done.
I understand that some jobs don't always go to plan and things can get delayed and people can be under pressure. But in these situations being honest with the customer is the best option. I shouldn't have been told the work would take 2hrs to complete. And if the air filter was going to take 2hrs alone, then I should have been told to come back the next day and collect the bike. This might have been a 5 star review then, as the mechanic work that was completed seems a good job. Perhaps some staff training on how long workshop tasks take and staff training on dealing with customers more appropriately when things aren't going according to the schedule and expectations outlined at the outset. I was charged €500 with no discount or apologies, and frankly I won't be returning for any further works.

Extremely helpful team

I can't say enough good things about the overlanders and AMI team. I've dealt with them on so many occasions and the service is next to none.

I cannot recommend them highly enough

Very quick and pro-active at trying to contact me when the courier failed to deliver. Re-sent the item at no extra cost which was much appreciated.