Own Gold  Avis 

Réponse de Own Gold

27 juil. 2026

Hi Gary,

Thank you so much for taking the time to leave such a thoughtful review. We really appreciate your kind words and, above all, your continued trust and support.

We'd also like to thank you for your patience throughout the process. As you've experienced, enhanced KYC and compliance checks when returning client funds have become an increasingly common requirement across the banking sector.

Whilst these additional checks can occasionally extend timescales, they are an important part of protecting both clients and the wider financial system. We truly appreciate your understanding while these processes were completed.

It has been a pleasure looking after you throughout your journey with Own Gold, and we're delighted that your experience reflected the level of service we strive to provide.

Thank you once again for placing your trust in us. We wish you every success with your next venture and, should the opportunity arise, we would be delighted to welcome you back in the future.

With our sincere thanks,

Carmen Kennison-Brooks & Lauren Warlow
Co-founders, Own Gold

Réponse de Own Gold

27 juil. 2026

Hi David,

Thank you for taking the time to share your views.

We would, however, like to clarify a number of factual points for anyone reading your review.

The Trustpilot profile you originally reviewed related to *Own Gold Global*, our retail bullion and coin business. As our business evolved, our independent Security Trustee and professional advisers recommended separating our retail bullion activities from our wider business operations. This decision was made for governance, operational and structural reasons, not to mislead or deceive anyone.

*Own Gold Mint* continues to operate as our retail bullion and coin division, while *Own Gold* provides a broader range of products and services across the precious metals and wealth preservation sector. Although the businesses share common ownership, they provide different services and operate under separate business models.

With regard to our business locations, we operate internationally and, like many businesses, utilise a combination of registered offices, serviced offices and business centres across a number of jurisdictions. These are legitimate commercial arrangements used by businesses of all sizes and should not be confused with an attempt to misrepresent our operations.

You also question our funding model and the experience of our founders. Every business chooses how it finances its growth based on its own commercial strategy. We have always been transparent with prospective clients about our products, the associated risks and the opportunities they present, allowing each individual to make an informed decision based on their own circumstances.

We also note from your own review that you did not become a client. We fully respect everyone's right to carry out their own due diligence and decide whether or not to proceed, and we actively encourage prospective clients to do exactly that.

Over a prolonged period, you have continued to publish serious allegations about our business despite not having been a client, nor have you directly contacted our company for information. If you have evidence to support those allegations, we encourage you to provide it through the appropriate channels. Equally, if you would like to discuss your concerns directly with us, we would welcome the opportunity to meet with you and answer any questions you may have in an open and professional manner.

We remain committed to operating with transparency, professionalism and integrity, and we encourage anyone considering our services to undertake their own independent due diligence before making any financial decision.

We wish you all the best.

Carmen Kennison-Brooks & Lauren Warlow
Co-founders, Own Gold