PACK & SEND Australia - CaulfieldAvis 

17
TrustScore 4.5 sur 5

4,5

835 Glen Huntly Rd, 3162 Caulfield, VIC, AU


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.

L'entreprise a répondu

Noté 4 sur 5 étoiles

Would have been 5 stars but... I was sending a mountain bike in 2 boxes. The website wouldn't let me book 2 parcels in 1 consignment. Kept sending me to "personalised quote" rather than direct book... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Couldn't amend order. Had to cancel and recreate. Package picked up by Startrack 6 days after they estimated it would be picked up. Was incorrectly told to re-book order with Startrack when asked f... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Coursier
  2. Service de courrier et de livraison
  3. Service de livraison
  4. Service logistique
  5. Service d'expédition et de livraison
  6. Entreprise de livraison

Écrit par l'entreprise

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

17 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(17)

170 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Pack and Send got my guitar safely home…

Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.

12 mars 2026
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thank you for the 5-star review! We’re so glad we could get your guitar safely home to Australia. Instruments are incredibly precious, so it’s an honor to hear you were pleased with our excellent service. We look forward to helping you with any future international shipments!

Noté 5 sur 5 étoiles

Always friendly and very quick service

Friendly and very quick service

29 juillet 2025
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thank you! We're glad to hear you found the service friendly and quick — we appreciate your feedback!

Noté 5 sur 5 étoiles

Very easy dropoff when booked online

Very easy dropoff when booked online. Fast delivery with no problems.

15 novembre 2024
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers.

Noté 4 sur 5 étoiles

Overall I was very happy with the…

Overall I was very happy with the service of Pack & Send. However one of my parcels ended up arriving a day late. I did not receive a satisfactory answer of why thus far. I would like this investigated further.

26 janvier 2020
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Hi Hannah. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Noté 5 sur 5 étoiles

Team at P&S Caulfield very helpful

Team at P&S Caulfield very helpful in getting a package delivered in short notice. Very accommodating with our requests and went about solving our dilemma cheerfully and without hesitation.

26 janvier 2020
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thanks so much for taking the time to review Pack & Send Caulfield. We really appreciate the great feedback you have given us. We'll definitely share your feedback with our team and look forward to helping you again soon.

Noté 2 sur 5 étoiles

Package picked up 6 days late

Couldn't amend order. Had to cancel and recreate.
Package picked up by Startrack 6 days after they estimated it would be picked up.
Was incorrectly told to re-book order with Startrack when asked for update on pick up. Bad customer service.
Package arrived safe and sound 1 day later.

12 janvier 2020
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Hi Eliezer, We apologise for the delays experienced here. The consignment showing against your review is for 16 boxes of personal effects which would require a separate larger vehicle to accommodate such volume. I do not have any visibility of an advice to rebook with Startrack, as all such communications need to come via PACK & SEND. If we can assist you further with this shipment, please email us at customerservice@packsend.com.au and be sure to include your contact details and tracking number with your email.

Noté 5 sur 5 étoiles

I would recommend The Pack & Send…

I would recommend The Pack & Send Caulfield, as the staff was very helpful, especially when some problems occurred on the receiver side. The price of the package was a little cheaper than Australia Post and the package was delivered quickly.

15 décembre 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thank you Magda for the good words especially giving credit to PS Caulfield. We are happy to know that you had an awesome experience with us. Looking forward to doing business with you again.

Noté 5 sur 5 étoiles

seamless experience

seamless experience, friendly staff, conveniently located.

22 novembre 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thank you for the positive feedback.

Noté 4 sur 5 étoiles

Would have been 5 stars but...

Would have been 5 stars but...
I was sending a mountain bike in 2 boxes. The website wouldn't let me book 2 parcels in 1 consignment. Kept sending me to "personalised quote" rather than direct booking.
So I had to book 2 separate consignments.
Otherwise service was good, price was OK, and goods delivered speedily

30 août 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Sorry to hear we were one off from 5 stars John. We are always looking to improve our online service and this feedback is very useful. Thank you.

Noté 5 sur 5 étoiles

So quick!

Melbourne to London in two days

9 août 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thank you for your feedback Heather

Noté 5 sur 5 étoiles

fast and reliable

All good and reliable, very fast

20 avril 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

Noté 5 sur 5 étoiles

Great service

Great service, reliable

17 avril 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Noté 5 sur 5 étoiles

Every aspect was perfect

Every aspect was perfect: pick-up, delivery, etc.

10 avril 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Noté 5 sur 5 étoiles

Quick, simple, came to you, great rate

On line submission, printing label, came and got the package next day and arrived in perfect condition to a regional location within the week. Great job.

3 avril 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Noté 5 sur 5 étoiles

I used pack and send to ship a golf…

I used pack and send to ship a golf club l sold on eBay. Very easy and was delivered in 2 days.

8 mars 2019
Avis spontané
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Réponse de PACK & SEND Australia - Caulfield

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

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