Beautiful, well made furniture. We bought six items to furnish our bedroom two years ago and recently visited their lovely show room in Cirencester to order more furniture for our garden room. The who... Voir plus
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Beautiful, well made furniture. We bought six items to furnish our bedroom two years ago and recently visited their lovely show room in Cirencester to order more furniture for our garden room. The who... Voir plus
L'entreprise a répondu
We needed some bespoke work to be carried out and they fully understood what we needed plus they made some very good suggestions. Very clear on delivery timescales and stuck to them. Extremely pleased... Voir plus
L'entreprise a répondu
We needed a smaller office set up and found the small work desk that would fit perfectly in an alcove. We visited in Cirencester and received a great welcome and a chance to view the furniture, paint... Voir plus
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We have now placed and received 3 lots of bedroom furniture from this company. It’s easy to order online,goods arrive within time scale,goods delivered in excellent condition and all their delivery... Voir plus
L'entreprise a répondu
In an age of mass production, we are proud to be hand-building furniture right here in the UK and keeping traditional hand crafting techniques alive. We are committed to using the finest selection of materials along with traditional construction methods to create beautiful and resilient furniture that withstands the test of time. Nearly all our pieces are built right here in the UK, guaranteeing that you get the kind of craftsmanship British-made furniture is known for, as well as the potential to bespoke any piece to your own requirements. We believe our customers are even more important than our high-quality furniture. We go to great lengths to ensure that every customer is taken care of throughout the entire buying journey. From initial contact to delivery and beyond, putting smiles on customer faces is always top priority. We want you to keep smiling years after delivery and final inspection. In terms of finishes, we offer more than a dozen different paint colour options, a range of oak top finishes, and your choice of handles. Shop our full range of Bedroom, Living Room & Dining Room Furniture on our website today.
17-19 Gosditch Street, GL7 2AG, Cirencester, Royaume-Uni
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Excellent product Staff friendly, professional and to very very helpful

Réponse de The Painted Furniture Company
Wonderful furniture exuding quality and style. Fantastic range of styles and colours to choose from. Amazing friendly staff and so helpful too.

Réponse de The Painted Furniture Company
From my first contact everyone was very professional and helpful. I ordered samples of the wood and paint and the finished product matched beautifully. When my order was delivered I was so pleased with the quality of the craftsmanship and would very happily order from the company again. Thank you for such a great service.

Réponse de The Painted Furniture Company
Excellent quality furniture, worth the wait time.
I was kept informed throughout the manufacturing process and compensated for the slight delay in delivery. Overall a very positive experience

Réponse de The Painted Furniture Company
Always great service and the team are great. Had a slight delay this time, but was resolved super quickly and I’m very happy with how our cabinet turned out. Would recommend.

Réponse de The Painted Furniture Company
The product offering is good, and seems reasonable value for money. However, customer service in my case was very poor, which seems to be down to the 'warehouse' being completely separate to the customer-facing end. I struggled to get information before, during and after delivery, and was told once bluntly in response to me requesting information 'by the end of the week' on how they could fix a fault, that I would have to 'await their [workshop] advice'. Two months later it still hadn't arrived.
In the end I wrote to the MD. I didn't get a response directly which again was poor, although it did result in customer service sending me an email.
The end result was that a couple of service guys came to fix it. It's better but still not really right.
Even after that there was no follow-up to check whether I was happy.
Finally, there is no contact route that doesn't take you through to the same customer service team. No complaints mechanism, no escalation, and no email for senior people. I had to put pen to paper and it's possible that the MD never saw my letter.
This is a pity - the product itself is good.

Réponse de The Painted Furniture Company
From start to finish, our experience with The Painted Furniture Company was outstanding. The team at the Cirencester store were knowledgeable, approachable, and genuinely helpful—offering thoughtful advice that helped us feel confident about placing our order. The delivery process was just as smooth, with the warehouse staff proactively coordinating a convenient time and arriving promptly. We’re absolutely thrilled with the unit and have many compliments on it. A massive thank you to everyone involved—we wouldn’t hesitate to order from you again!

Réponse de The Painted Furniture Company
I love my tv unit. I searched the Internet to find it as all of the ones I had seen were wider than I wanted. It did take a while to arrive but I was kept informed throughout the process. Delivery went well and the item was placed in my room exactly where I wanted. The quality is excellent as is the service. I will but from this company again.

Réponse de The Painted Furniture Company
Great company to deal with from start to finish. Good old fashioned customer service. Everyone involved was lovely. A special mention for the lady in the store who helped us with our choices. We purchased a media wall unit and we were very happy with both the quality and the price. Added bonus that we are supporting a british company.

Réponse de The Painted Furniture Company
Amazing company! My bedside tables look great and they’re so well made. Would definitely recommend.

Réponse de The Painted Furniture Company
Really great experience throughout, very supportive and helpful staff, great quality too.

Réponse de The Painted Furniture Company
Love my blanket boxes. Just want i was looking for and fit perfectly.

Réponse de The Painted Furniture Company
We ordered two bookcases and a 2 door sideboard in the Amberley range, opting to have bespoke sizes made for 2 of the items in order to fit in the spaces we had available. We were able to choose stronger materials for the shelves in one of the bookcases to support lots of heavy books. The team at the Painted furniture company were extremely helpful in designing our items from our simple drawing.The quality of the items is excellent, painted finish is flawless. Very happy indeed! The delivery team were brilliant, taking care to protect the furniture on the way in to our house; putting protectors under each item so floors don’t get marked and leaving spare matching paint and door handle just in case ! They even covered our gate posts! Excellent company to deal with. Took slightly longer than 8 weeks we had hoped for but they were very busy and kept us informed.

Réponse de The Painted Furniture Company
I’m very happy with my new furniture. It fits exactly as I wanted it to into the space it was made for. It is beautifully made and finished and looks wonderful. I would highly recommend The Painted Furniture Company.

Réponse de The Painted Furniture Company
Good pre-order customer service 're sending samples and ordering. When my items were eventually delivered, very good quality.
However, the delivery experience was poor. Gave a date when I was not available, but of course I was sent that precise date to deliver. The Warehouse delivery people did not respond to emails or phone calls to reschedule. The customer service team sorted it out but it was weeks later.
The delivery men were very good on the day.

Réponse de The Painted Furniture Company
Beautifully constructed bookcase, put together quickly and efficiently on site. Would recommend.

Réponse de The Painted Furniture Company
Really pleased with our furniture and it looks absolutely lovely. Ended up waiting a little longer than we originally expected, but it was certainly worth it! Look forward to ordering for my next room soon

Réponse de The Painted Furniture Company
Great product, well made kept informed of change of delivery date.

Réponse de The Painted Furniture Company
Beautiful furniture, delivered by an extremely helpful team. Lost one star due to a slightly delayed dispatch date.

Réponse de The Painted Furniture Company
Brilliant! We love our furniture - really good quality. Customer service was great. Thank you!

Réponse de The Painted Furniture Company
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