Just short of a 5 star review, only because my paint order was inadvertently delayed. The range and prices on offer were absolutely comparable to other large online paint outlets, and in many respe... Voir plus
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I have nothing but praise for PAINTSTOP. Their pricing is first class and the delivery was unbelievable. We had a minor problem, but their response was typical of them - excellent. Will definitely u... Voir plus
Great service from Paint Stop. Good prices, quick delivery, and free delivery over £30 which is a bonus. Everything arrived really well packaged. Would definitely use again.
The paint was extremely competitively priced, which was the main reason I chose to purchase from Paintstop. The two tins I ordered on Tuesday arrived by Thursday—very quick delivery. They were well... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Paint Stop Ltd is a team that have been in the decorating & hardware trade for over 30 years. Our product range is the most extensive that you will find with full paint tinting systems available for Dulux, Johnstones, Crown, Craig & Rose, Zinsser, Macphersons, Sandtex, Sadolin, Little Greene, Paint Library, Farrow & Ball and more! We also stock a full range of ready mixed paint colours from all the top retail brands.
Coordonnées de contact
Royaume-Uni
- www.paintstop.uk
4,4
Excellent
41 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great price, delivery and packaging
The paint was the best price I could find, delivered quickly and very well packaged. You cant really ask for much more!
20 janvier 2026
Avis spontané
Excellent prices and great choices
Excellent prices and great choices - my order arrived quicker than expected and the paint was a good price. I will definitely buy from them again and certainly recommend.
18 janvier 2026
Avis spontané
Speedy delivery and great value!
Products ordered on Wednesday evening and arrived, well packaged, on Friday with free postage. Best prices on internet or high street!
16 janvier 2026
Avis spontané
Great paint at a great price
Great paint at a great price delivered quickly.
13 décembre 2025
Avis spontané
Great customer service
I have been using the High Wycombe store whilst I restore my house. Service is always really good and it is easy to park outside. Very happy.
12 décembre 2025
Avis spontané
Perfect and very fast service
Perfect and very fast service, superb packaging!
11 décembre 2025
Avis spontané
Excellent prices and service
Best prices I could find by far easy to contact and delivered very quickly would definitely recommend
10 décembre 2025
Avis spontané
Réponse : Paintstop
Thank you Laurence
Excellent service
Great company (so far!). This is my 3rd delivery, 2 via Homebase and one direct… all Farrow and Ball paint and extras. Ordered Monday, received today Wednesday all by DPD. Really securely packaged even though 2 packages arrived upside down! Always a worry when ordering paint. My go to DIY shop now.
5 novembre 2025
Avis spontané
Was not expecting next day delivery
Was not expecting next day delivery. Great service
1 septembre 2025
Avis spontané
I received a severely damaged and dirty…
I received a severely damaged and dirty tin of Farrow & Ball paint. I emailed Paint Stop with photos of the damage and they basically said tough, I’m sure the paint is fine. I paid full price for a damage free tin. Appalling customer service. No compensation offered. Obviously don’t understand how to install customer loyalty.
11 septembre 2025
Avis spontané
Réponse : Paintstop
I’m sorry you feel that our customer service was not at our usual standards. I am aware of your complaint and I know this kind of language was certainly not used by our staff.
I have reviewed your issue though and can see that your tin had a small dent in the bottom that would not affect the paint inside or the ability to use it (open and close the tin). Also, as this is mixed paint sometimes there is some paint residue after shaking and this is wiped off the can before sending. I can assure you that all our Farrow&Ball is brand new and made to order, we are an official stockist.
Ordered paint online
Ordered paint online for redecorating my flat and it was delivered on time and as ordered. Would order again.
16 août 2025
Avis spontané
local DIY shop online
Don’t have a local DIY shop so tried these as they had a huge selection. Everything turned up fine, paint was packed extremely well with special packaging to hold the cans in place inside the boxes. Surprised to see bad reviews here
31 juillet 2025
Avis spontané
Don’t waste your money on poor quality paint and appalling customer service
£108 Farrow & Ball paint tin arrived unsealed with tape around the lid (so the paint has spoiled), dried paint around the rim (so the lid can’t be closed after application) and paint leaking inside the cardboard packaging (so a quantity of paint has been lost).
They claimed this “is not uncommon” which is a worry. They said it “will not compromise the quality of the paint” which is a lie based on what Farrow & Ball say. They refused a refund, offering a small tin to replace the lost paint.
Don’t waste your time and money!
21 juillet 2025
Avis spontané
Réponse : Paintstop
A replacement was offered and rejected. All paints (mixed or not) are sent out with tape around the lid to prevent spillage.
Missing and damaged orders
Ordered two colours from this company and was supposed to be delivered by DPD. Despite being Amazon Prime. First order took several days to come and arrived damaged. Mishandled delivery. Second was supposed to have arrived 2 hours ago. No trace of goods or driver. Won’t be using again. Decorating was supposed to start tomorrow and now can’t. Don’t know when they can start. This is a disgrace. Just seen other similar stories on here. Will be starting a chargeback
15 juillet 2025
Avis spontané
Réponse : Paintstop
Hello. We are not on Amazon prime. May you be mistaken? We cannot find yourself on our records but we apologise for any problems you may be having with couriers.
Was a bit wary with the low score on…
Was a bit wary with the low score on here but i had no problems whatsoever , had bought a couple of items off them at ebay before realising they had a proper website , everything i've ordered has been top notch and delivered quickly , will be using regularly especially for Nour branded products that i rate highly but not that easy to get hold of in the UK.
31 mai 2025
Avis spontané
Réponse : Paintstop
Thank you for your purchase and we hope to hear from you again.
We don't really engage with Trustpilot (as in give them any money) so their star system is not really representative of us. If you look at our eBay we have 99.5% feedback rating!
We have a wide range of Nour and other products from Farrow & Ball to plumbing parts.
I ordered a specific Macpherson paint…
I ordered a specific Macpherson paint that I couldnt get locally in time for a job. So ordered with this company. They sent a cheaper alternative, a product I could have bought locally and didn't even contact me to say they were doing this. Not even offered to credit me the difference
Update after reply below
Unbelievable, the product is not the same, it’s like saying Skoda and Porsche are made in the same VW factory , ordering a Porsche Boxter and getting a Skoda Yeti !!
Given the weight of the pant a return for refund isn’t economically viable. A responsible solution to credit back the difference between the product purchased and the product supplied was refused.
1 star is one star too many!!!
15 janvier 2025
Avis spontané
Réponse : Paintstop
Hello,
We apologise for for the failure to update the image on our website.
As was explained the only difference was that Macpherson changed their livery of the product slightly. The correct item was sent out just with minor changes to the image on the tin.
Its really nothing to do with Skoda's or Porsches or dogs or cats or anything like that.
This was explained and a return and refund was offered.
As was threatened a one star review was left on trustpilot by yourself.
We hope you the best in future endeavors.
Another Evri delivery debacle
Not a one-star for Paintstop as I haven't yet received anything but because they use Evri for delivery. Evri have had the paint for over a week and still no idea when it will be delivered and Amazon (who I ordered through) are suggesting claiming a refund - does that mean they know it won't be delivered - very strange. I won't be using Paintstop again. Evri is trashing your businesses reputation
4 décembre 2024
Avis spontané
Réponse : Paintstop
Hello,
We are very sorry for your experience.
Evri is unfortunately a necessary evil in ecommerce and their service is dependent on location.
When ordering through Amazon marketplace you will always get faster more satisfactory results if you go to the seller with any problems. (When dealing with us anyway).
Absolutely fantastic price for the…
Absolutely fantastic price for the paint I wanted - far cheaper than any DIY store. With free delivery in 48 hours, I'm over the moon. 10/10
12 octobre 2023
Avis spontané
Reputable
Genuine company it seems, provided what they promised on time and well packaged
18 mai 2023
Avis spontané
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