Palmer Snell Avis 

GOOGLE REVIEW OF PALMER SNELL WHICH HAS HAS NOW BEEN REMOVED BY PALMER SMELL ;)

Palmer Snell Boscombe 16072026

Enquiry made approx 5pm on 16/6/26 via Palmer Snell website to "request details" of studio flat for rent that I was interested in

I explained my circumstances, said I was on UC and had recieved Section 21 no fault evcition notice and was urgently requiring property- have had support package confirmation from BPC council with a preventative duty trying to protect me from homelessness ,and that potentially BCP are able to pay deposit and first months rent and also BCP would pay up to £1200 to the landlord to take me on as a tenant.

Received call back from PS at 10.28 1707 which i missed
Called back @ 10.35 to be told:

The flat had been let, (but 4 hours later as I write this the property is still showing as Available NOW on their website)

A colleague had called me intially but was now "unavailable"

They couldn't find my details on their system despite me only messaging them the previous evening , and I gave my name twice to them
They didnt know what colleague had intended to tell me despite colleague calling me only 7 minutes previous after I had called back

I asked her if similar properties were available and and the response was just to register at palmer snell.

Overall I think I've been lied to from the moment I called back, probably because I'm unemployed and on universal credit. The individual I spoke to this morning was totally clueless, and Palmer Snell is a business ran by children.

PALMER SNELL AS OF MAY 2026 THIS HAS HAPPENED - ARE YOU AWARE ???
RENTERS RIGHTS ACT

Letting agents in the UK cannot discriminate against unemployed applicants.

The Renters' Rights Act makes it illegal for agents or landlords to reject you, or refuse viewings, simply because you receive benefits or have children.

Key Legal Protections

No Blanket Bans: Agents are not allowed to automatically reject you because you claim Universal Credit.

Phrases like "No DSS" or "No Benefits" are unlawful.

Indirect Discrimination: Refusing to rent to benefit claimants is treated as discrimination under the Equality Act 2010. This is because women and disabled people are more likely to rely on housing benefits.

ONE STAR BECAUSE I HAD TOO

Horrific.

Ashton Wylie at the Wells branch was brilliant, very helpful, great service and nothing was ever to much trouble. Thank you.

This goes back to an initial enquiry I filled in 2024!

I've received in excess of 20 calls over the last 4 months regarding sales and letting of my property. I've had to block there number, but they still try. Getting through to Taunton sales leaving a voicemail recieves no response! I've collected evidence to produce a complaint also to the ICO.

Had the unfortunate experience of buying a house off PS last year - has a bad reputation in Yeovil and surrounding areas for a reason! Emails and calls ignored, rude & unhelpful sleezy staff, excessive amounts of back and forth. Tried to intimidate me into paying asking price even though house had long list of snags, would not present my offer on my home to their solicitor, ended up having to get my solicitor to present the offer which ended up getting accepted. I was a first time buyer, no chain and it took me 1 year to get the keys! At a time where I was buying my first home and was supposed to be new and exciting turned into a nightmare. Extremely unhelpful, condescending staff in Yeovil & Martock - After asking around on Facebook and word of mouth a lot of people have pulled out from their sales or whatnot for these exact reasons. When you ask around, they have a very bad reputation buying and selling. Save yourself the stress and headaches and go literally anywhere else! Lacey’s and tower wills if you want a proper job, Palmer snell STAY CLEAR!

Deanne at the Martock branch couldn't have been more friendly and helpful from the time she took my phone call requesting a viewing and showing my husband and I round the property 2 hours later. She made our viewing so easy, was professional and offered advice when requested.

Deanne was wonderful when I called her about a property this morning. She has excellent people and communication skills and we are very impressed. Deanne was very thorough with her questions about our buying position, took the time to talk through options, suggest properties to view and she was very professional and super helpful. Thank you Siobhan

Palmer Snell Yeovil states that ‘This branch and the business is committed to making the services they offer accessible to all customers.' This is not my experience. I asked Charlie to email me the terms and conditions so I could enlarge them on my computer. Promised to 'send something when I get home', but he did not. I also said I would find it difficult to upload my ID documents to an app. No help was offered. I got the impression he regarded me as a nuisance and had decided to ignore me. A very distressing experience.

Very Disappointed with Palmer'snell Letting Agency – 147 Queensway, Taunton
I am extremely disappointed with the service we received from Palmer'snell regarding our tenancy at 147 Queensway, Taunton
For months, our maintenance issues were not properly addressed. The main door was broken for around eight months. The kitchen ceiling light stopped working, and we were left in the dark for days without replacement. Eventually, we had to fix some issues ourselves. The bathroom exhaust fan was not working properly, and there were electrical sparks, which we reported as a serious safety concern. The team came to inspect but never repaired or replaced anything. We felt unsafe during this time.
Despite repeatedly emailing and speaking to the team (Thomas, JayJay, and Allis), our concerns were never properly resolved. We were told they would request reports from the maintenance team, but these were never provided.
We informed them nearly two months in advance that we would be moving out at the beginning of January. We vacated the property on 29th December, but they refused to accept the keys at that time and only took them on 5th January. They are now deducting over £200 from our deposit for that additional week, which we find unfair.
In addition to this, they have made significant deductions from our deposit — whole the deposit and additionally charged £798 for re let fee — even though many maintenance issues were unresolved during our tenancy. We feel that our concerns were ignored while the landlord’s interests were fully protected.
Overall, our experience was extremely frustrating and stressful. We do not recommend Palmer'snell letting agency, as we did not feel supported as tenants and our safety concerns were not properly addressed.

In September 2025 my purchase of a house was completed. I bought the house through Palmer Snell, the Wells/Shepton Mallet branch. The staff there - Carole, Abbie and Madison - were brilliant! They were not only lovely, friendly and approachable but also kept chasing the other estate agents involved and the various solicitors constantly to get the sale completed as quickly as possible. They were also very supportive when my first sale fell through. Luckily I had a buyer 2 days later. They were then so helpful in getting things finalised and insuring that I could still purchase this house, which has turned out to be such a lovely place to live.

We received very professional service from
Matthew Theobold at the Westbourne Branch.
He gave a prompt valuation for our property and was most helpful.

I can’t rate them highly enough. Abbie, Carole and Maddie, in the Wells branch were so helpful and kind to me, when both selling and buying a property. I had to downsize and at times the move was emotional but they were there every step of the way. Either in person, or on the end of the telephone. An outstanding team. Thank you.

If you have a property to rent and are looking which letting agent to use- AVOID Palmer Snell. We have just got (what's left) of our property after being rented for over 2 years with Palmer Snell. In that time they let the property degrade to an extent that the deposit will go nowhere near to fix the damage. 4 inspection reports were done - all very brief (4 words for one of them!). Very few photos and none addressing the big issues. In the 1st 6 months most of the garden panels were destroyed and removed by the tenants. This was never picked up on (even with the lone fence post in the middle of the garden being quite a big clue). rats had got in but the major floor damage *and urine smell) was not picked up on. If you have a property to rent, ignore all the lovely words Palmer Snell will say about what they will do and go with, ideally, a local letting agency.

Palmer Snell Lettings, true professionals.
Jenny, Lettings Manager completely 'on the ball' from commencement of advertising the property, through Client qualification, to completion of paperwork. From check in, to check out. Every "I" dotted and every "T" Crossed. True service to both Landlord and Tenant. a complete service.

Ummm??? Where do I start? This company is not to be trusted!!! After Palmer Snell Yeovil joined forces with Connells Estate Agency all I can say is ...?
what a mess?!". It's a very long upsetting story that happened to me. I was targeted because I was vulnerable and the then Letting agents Manager "MR JAMIE GRIERSON" leased the house to me through PALMER SNELL ESTATE AGENTS, @YEOVIL high street in Somerset UK. Illegally and I am pretty sure he kept the prophets before disappearing under a dark cloud before they could discover what he had been up to???? Palmer Snell cost me my home and all of my contents ie?: furniture, curtains, personal deseaaed family pictures and all of my belongings. I entered the property with furniture galore and left the property 3 years later with zero furniture ( all of my 54 yrs worth of belongings too mauldy to take) . I walked away with my dog and a few of my clothes and that was it!!!! Then I am accused of being a squatter??? They claim a disabled person of 54 year of age and a grandparent of 3 had broken Into the property and had squatted for nearly 4 years without paying rent or a deposit and first months rent. Thank god I kept my tenancy agreement ( proof of payment of deposit and first months rent!). Please don't use this company.

I am absolutely disgusted by this estate agents. They advertised our property without permission from us, we were going to rent a property and they were is meant to just look at the property to give us an idea for what we could rent this for. Instead they put this property on the Market without talking to us. When I asked them to remove the property, there words to us were that this was not there problem. I would never use this company, they talk to you like poo and laugh at you when you are trying to talk to them. This is a disgusting company and behaviour.

We placed a house to be sold with Parker Snell Bournemouth. After the initial flurry to sign us it was noticed that they had not advertised our house to the market and we were told that this was due to illness. A buyer did come forward, however Parmer Snell were not proactive in any way and the sale fell through.
We found Parmer Snell misleading and did not provide truthful information.
Someone else in the same road who also put their house on the market has also commented that they are ‘useless’
We recommend using a Family run agency. We used Hearns in Bournemouth who were outstanding. They were continually proactive throughout and achieved a sale of our property.
Use Parmer Snell at your peril.

Or should they be called PalmerSmell? Called to register for any forthcoming rentals and immediately they tried to upsell me their own deposit scheme and insurance. Sharks.

I received great service from the moment I walked into the Taunton branch. The contract to let was clear and personalised to my requirements. Alice and Jay Jay kept me informed almost daily and they work really well as a team. This has been the best letting service I have ever received. Highly recommend.

JayJay at the Taunton branch was just amazing!

He was so patient taking me through the whole process. As a first time buyer I was a bit nervous but he was so helpful and made my experience stress free Thank you so much!

Melody