Panama Jack® Oficial Avis 

Compré unas botas en esta web,las estrene y después de unos días noté que una bota por la talonera era más ancha que la otra,no me daban comodidad al andar,me puse en contacto con la empresa,han comprobado que tenía razón,me han pedido disculpas y me van hacer el reintegro de lo que pague,han demostrado ser una gran marca

Es una vergüenza que una empresa como PanamaJack que es muy conocida por la calidad de sus productos, no tome medidas cuando se le notifica de un problema con unas botas fabricadas por ellos. Unas botas compradas por un precio de 180 euros que no han durado ni 7 meses porque las suelas, a pesar de estar nuevas, se han partido por la mitad. Ni el fabricante ni la tienda me dan una solución y llevo 2 meses haciendo numerosas llamadas a ambos.

Zal NOOIT meer iets kopen van Panama Jack (en we kochten er echt veel van!) Verkopen Panama Jack schoenen waarna je na korte tijd dragen door de zool heen gaat! Gewoon slecht ontwerp ! en wij ls klant mogen het betalen! Panama Jack is bekend met de klacht maar wijst naar Nelson voor de garantieafwikkeling , Nelson zegt jammer maar geen garantie want misschien kan je het zelf gedaan hebben voor een schoen die AMPER is gedragen van € 200,-- en deze klacht geeft. Verantwoordelijkheid nemen voor een type schoen die "willens en wetens" een ondeugdelijk product blijkt te zijn durven ze niet te nemen. Dit had ik absoluut niet verwacht van zo'n keten en duur aangeschafte schoen!

Bought a pair of Panama Jack boots two winters ago with a regular wear, yet not daily. I believed to invest in a good quality boot that would be durable and last for many years, but I was very wrong. I just found myself with soaked feet during a rainy day and just then noticed that BOTH soles were literally cracked in half. Considering the price ($200), this is completely unaccepteable and shameful on their part. And after reading the other reviews and their bad customer service of not taking any responsibily or not even caring about their own product, I am not expecting to hear back from them at all. Do not buy anything from them if you believe you are purchasing good quality and do not be fooled by the design of the shoes, it's truly s**t!

Recently purchased "Garnock Igloo" black shoe hoping for a quality product considering how much they cost. The shoe looks beautiful. However, upon wearing it's clear that the right shoe is bigger in size. You can clearly notice that the color of sole is also different to the extent they look completely misfit.

Contacted customer support only to get into argument that there can't be manufacturing defect and if unused return for refund. No attempt is made to understand the problem which indicates that Panama Jack is least interested in improving their products.

It's a pity that the shoe is on the way back as a return

Una de las suelas se desprendió literalmente de la bota, incluso les mandé un vídeo y me contestaron que ese no era su problema....vergonzoso.

I bought the shoes through panamajack.nl. The whole ordering process was fine and the shoes fitted great. After 1-2 months part of the leather on the back of the shoe was broken. Definitely a production error.
It was very hard to find a way to contact them about it, nobody responded their whatsapp number. So I called them to their phone (english support). I was answered in Spanish with "Si dime" (Yes, tell me). I speak Spanish and this is not the way to answer a customer. They told me to write a mail, so I did. Then later I got a response from the whatsapp that they changed numbers. So I rewrote the whole story in their new number. Few days later they answered. And asked for more fotos. They quality control would check the photos within 48-72h. I directly send them all stuff. No reply... In the weekend I decided to fix the shoes at the local shoefixer. Monday no response from customer support. Today finally answer, they only now send the message to quality control, so I'd had to wait another 48-72h. I told them just to pay me the 8,50 it cost me and the shoefixer. Then they did answer directly, that they will not support any manipulation made by a third party.

They sell expensive shoes, mine was 100 euros in discount, originally 180. For this price I expect better service.

Producto de una calidad sorprendentemente mala. Y tienen la temeridad de cobrar una fortuna por la basura que están flagelando. Pagué 109 € por un par de sus sandalias y tres semanas después se han roto. El cuero literalmente se ha desprendido de las suelas. Me comuniqué con ellos y me respondieron que no es su problema y que necesito comunicarme con la tienda donde los compré. desafortunadamente, como les dije, estoy de viaje en España y no volveré a Oviedo. ¿Quizás debería gastar un par de cientos de euros en diesel para volver a la tienda? Nunca volvería a comprar de esta empresa. Tanto su producto como su servicio al cliente son pésimos.