PandaRemit Avis 

Flawless.
Everything was smooth. Great customer support.
Same day transfer.
Will definitely use again!

I was discriminated in order to send money .
The message from panda remit is my age over 70 years old CAN NOT
SEND MONEY.
Unbelievable.
Michael Reismann

Ottima molto veloce

Transmission did not go through, check assistant did not reply. Did not identify the problem and explain to me what is going on. Don’t replying my message, already told them that is urgent case yet that is no reply from them. Lousy service and lousy customer service to use others than this platform.

Update:

Still not received the payment and no contact or updates from PandaRemit. Extremely disappointed.
Avoid at all costs lest you lose your money like I have.

I tried PandaRemit because they advertise real-time transfers with zero fees. I sent money from my UK bank to my EU account, expecting it to be straightforward. Instead, it took nearly 20 minutes on live chat just for them to even acknowledge they’d received the funds from my bank.

The app shows “Payment Successful”, but the money hasn’t arrived, and support can’t provide a SWIFT reference, a tracking link, or even confirmation of which method they used to send it. If I wanted a slow, opaque transfer, I would’ve just used a traditional bank wire — at least then I’d know exactly where my money is.

Right now it just feels like my money is stuck in limbo with no real answers from their support team. I’ll update this if they resolve it quickly, but at the moment, I’m really disappointed.

I was excited to try this new service, however in future I will stick to more well-known providers if this isn't sorted soon.

Con 5 años de uso de Panda Remit, he sido testigo de su desarrollo desde el principio y nunca me decepcionó, enviando mi dinero a tiempo en cada transacción. En los últimos años, Panda Remit también desarrolló muchos servicios nuevos como el pago de matrícula en el extranjero, que usé para pagar las clases escolares de mi hija.

⭐ 1-Star Review – Horrible Customer Service on WhatsApp

If you’re considering using Panda Remit, think twice. Their WhatsApp customer service is absolutely terrible. The attitude, the rudeness, and the complete lack of basic comprehension is shocking for a financial service that handles people’s money.

My Issue :
I made a simple mistake — entered the wrong transfer amount — and immediately reached out to Panda Remit to cancel the transaction. Since their US customer service chat is always busy, I had no choice but to contact them on WhatsApp. I only needed one thing: confirmation that the transfer would be marked for refund once the funds were received, so it wouldn’t get paid out to the beneficiary by accident.

Their Response :
Instead of helping, the rep (no name given) responded rudely and completely misunderstood my question. They kept repeating the generic statement that “We can only refund after the funds are received,” which I already knew. The rep copy pasted the message about 25 times. What I was asking was whether the transfer could be flagged for refund, not processed as a normal payout.

I didn’t get a proper answer for over 48 hours. Instead, I got unprofessional responses like:

“We haven’t even received your fund. How can we mark it as a refund?”

“Make some sense.”

“Why are you asking us why YOUR ACH is not debited?” — which I never asked in the first place.

The tone was condescending, impatient, and downright disrespectful. No customer — especially one trying to fix an honest mistake — deserves to be spoken to like that.

I have emailed the screenshots of their WhatsApp responses to their company. I wish there was an option to upload it here.

Bottom line:
Their WhatsApp support has zero professionalism and even less customer service skill. If you want a company that treats your questions seriously (and doesn’t talk down to you), this is NOT it.

wenn du aus Deutschland bist:
my 1st tip:
don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotline it is safe😊
my 2nd tip:
you better use the hotline in English than in German bec their translator can bring you in a desperate situation of no hope-in English it works fine
my 3rd tip
If ever you don't understand well, but it is as it is: a bank account is opened in your name, so the receiver is that name of your ID. So you really need to send the money to yourself, don't forget to write the code of the transfer, then it can work in less minutes, if you use a real-time transfer.
And then you may say likewise me:
Wow it is very different to other such services, but it works well😍
Und vergesse es nicht: DU MUSST DIE HOTLINE NEHMEN, UM WEITER ZU KOMMEN, UND DIESE IN ENGLISCH. I was in the German hotline and said to the operator, that I will now try in English and then I could read sentences, they were easily to understand and then all was simple and quick done💞

这款软件的收款卡片功能让我给家人汇款更加方便了，不得不说这家公司是为用户着想的。并且当我每次汇款有疑问的时候，客服都会很热心地解答疑惑，客服真的很专业、人性化。这一点相比于其他软件可方便太多了。

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances.

Very good exchange rate when transfering money from SGD to MYR as well!

熊猫速汇APP很好用，特别是现在上线了新的福利中心，我经常使用福利中心的邀请链接邀请好友，邀请一个好友就可以换一张抵扣券了，真的非常划算。现在我一共邀请了12个好友，获得的熊猫币够我汇款一年了。

Very useful

I like this app... easy to use.. direct transfer even holiday... i will ask my friend to use

Extremely smooth onboarding and lightning fast money transfers, what more does one expect?!

The transaction took 24 hours and happens after complaints. The chat bot was not ready to accept the transaction information. Customer care support was very delayed and according to Chinese time

Everything is fine except for the limitation of remitting not more than $6,000 SGD. Unlike from the Wise app, I could remit to Thailand up to 2 million thai baht( around $80,000 SGD) for Kasikorn Bank.

Great, fast transactions