AVOID AVOID AVOID. This review is for ZERO stars. I can’t put into words how much of a disgrace this company is. Paid and booked for next day parcel collection, the day came and went and the parcel... Voir plus
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Lisez les avis des autres
This company is not worthy of one star. Such a shame I never checked trust pilot before I used their 'service'. Parcel booked on their 'system' last Friday for collection on Monday. Even paid extra f... Voir plus
L'entreprise a répondu
Very bad service. Our parcel hasn’t been collected for over a week. We contacted support through chat four times already, and each time the collection date was postponed — now up to 10 days. Th... Voir plus
I felt a bit worried after seeing such negative feedback in Ireland compared to their global account. However, I was pleasantly surprised. Collected in Dublin to deliver to Germany. The return t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!
Coordonnées de contact
Royaume-Uni
- www.parcel2go.ie
1,5
Mauvais
137 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I WAS USING PARCEL2 GO FOR LAST YEAR…
I WAS USING PARCEL2 GO FOR LAST YEAR ALMOST AND EVERYTGING WAS GREAT.ON 31 I AGAIN BOOK ORDER AND AFTER SENDING ME MAY TIMES WRONG LABEL NO ONE CAME TO COLLECT THE PARCEL FINALLY INWAS FEDUP AND I USED OTHER SERVICE.
12 avril 2022
Réponse de Parcel2Go Ireland
Good morning Mano,
Thank you for taking the time to leave your review. I’m extremely sorry to hear about the error with your booking, and I completely understand the inconvenience this must have caused.
If you need any further assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Zero stars...
If there was an option for zero stars I would have selected it. Such poor customer service. After paying for my parcel to be collected my order was cancelled by the company and subsequently not picked up. No one from customer services responded to me. Would certainly not recommend to anyone.
12 avril 2022
Réponse de Parcel2Go Ireland
Good morning Linda,
Thank you for taking the time to leave your review. I’m so sorry to hear about the cancellation of your order; I'm afraid that there was an error with your booking that couldn't be resolved, and I can see that my colleague contacted you via email to let you know.
If you need any further information or assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Great service
12 avril 2022
Great service and very easy to follow…
Great service and very easy to follow instructions all the way through the process
11 avril 2022
The last package sent arrived damaged…
The last package sent arrived damaged and could not be used. I had to replace to my customer as something had put a hole through the packaging - customer sent complaint and was quite upset.
11 avril 2022
Good service
11 avril 2022
Great delivery service
Brilliant service. Always on time and friendly staff. Great prices. Would def recommend.
11 avril 2022
They never came to my home to collect…
They never came to my home to collect the parcel.
11 avril 2022
Réponse de Parcel2Go Ireland
Good morning Juliana,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and for any inconvenience this has caused you.
I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
No one picked up my parcel
No one picked up my parcel , I was charged regardless, I would never ever use or recommend this company to anyone.
11 avril 2022
Réponse de Parcel2Go Ireland
Good morning,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and I do understand your disappointment in the service.
To request a refund, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Excellent value identified through your…
Excellent value identified through your site.
Simple process.
11 avril 2022
Very happy with the service
11 avril 2022
My parcel wasn't collected.
11 avril 2022
Réponse de Parcel2Go Ireland
Good morning Thommy,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and for any inconvenience this caused you.
If you need any assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Easter Eggs
I needed to send Easter 🐣 Eggs to my Family in the Netherlands and made up a lovely box of goodies and sent it off with Parcel2go.It arrived safe and sound and in plenty of time with nothing broken.I will use Parcel2go again and again and again .
11 avril 2022
A great service
A great service. I drop the parcel to a local drop off point and it is delivered within two days, mostly the next morning and at a reasonable price
9 avril 2022
Miss informed about the location of…
Miss informed about the location of drop point.
The closed one was 20 km away
8 avril 2022
Réponse de Parcel2Go Ireland
Hi Maria,
Thank you for your review.
My apologies for any inconvenience caused by this situation, a list of your local drop off points should be provided during booking.
Thanks, Emily.
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