Park Central New York Avis 27

It was very hot in our room and we couldn’t seem to get the heater to go lower so we slept with the windows open. The TV didn’t work and we had no channels and we tried to use the Google Chromecast, but it never worked but the worst part was we couldn’t check out by the TV so I went to the front desk to check out and then I was hit with a $500 smoking fee when none of us smoked in the room. I’m the only person who does vape and I went downstairs a few times, but never in the room. I asked for a manager who was very dismissive and asked since the windows were always open Could something like that have drifted in or maybe the girls curling irons and they said no. I couldn’t stand there and argue because my daughter had a college tour I called from the car and I was told I could get a copy of the results from the smoke detector within one hour and if not, I would get a call back, three hours went by and I called back. I was told that Manager was unavailable and I would get a call and never did again. I called four hours after that asking for a copy of the receipt and to speak with the manager and was told she would call me back, but they would send me a receipt. I had them verify my email and I never got one. I’ve since googled this hotel and smoking fee and I see tons of reports of the exact same thing with people saying they never smoked and many of them weren’t even smokers. I don’t know if it’s extremely sensitive and it can pick up, smells off people’s clothes or how it even works, but they did very little to answer any of my questions and never called back multiple times when promised it really sounds like this is some type of scam and still waiting for a response days later.

I am extremely disappointed with my recent stay from January 30 through February 1. After checking out, I was charged an outrageous $565 smoking fee, despite the fact that neither I nor my guest smoked at any time during our stay.

This charge is completely unfounded and unacceptable. We were respectful of the property and followed all hotel policies. To make matters worse, I have made multiple attempts to contact the hotel for clarification and resolution, yet I have received little to no assistance. The lack of response and accountability is very concerning.

Charging guests such a significant fee without clear evidence and then failing to properly address the dispute raises serious questions about the hotel’s business practices. At this point, I will be escalating this matter by filing a complaint with the Better Business Bureau and exploring further options to dispute this charge.

I would strongly advise future guests to review their final bill carefully and be aware of potential unjust charges. Until this issue is resolved, I cannot recommend staying at this property.

Very bad hygiene. When we first arrived the hotel room floor were as if concrete sandbags were rubbed in to the carpet didn’t feel comfortable to sleep or to even use the room and the shower as there was mould in corners and behind soap dispenser when we told the manager about this, she said that all the rooms were the same and that this wasn’t the hotel for us It had been very difficult with us paying through travel agent to move hotels we had to stay. was told this was a non-smoking hotel and any smoking or vaping , that you would be fined to do so on my second night there was a strong smell of weed on my floor. This went on for two nights. When using the hairdryer the electricity in the room had cut out when telling the manager about this she said ‘did you use the hairdryer? Yeah it does that.’ Explaining our stay to several managers leaving details and being told we would be contacted when back in the UK turns out I have been given fake emails and every time I called I had the phone ended on me would avoid to avoid disappointment.

Worst hotel experience. From an outdated rooms, tiny bathroom, bad service, TV channels that don't work, to dirty walls. The toilet paper holder was broken and roll kept falling. Housekeeping came to clean room and left 2 clean towels, after taking 4 used ones. We called the front desk 4 times to request the additional towels, and even after going to speak with the front manager, it still took over an hour to get clean towels. The room cleaning lady left a pair or dirty cleaning gloves on the floor of the room. The walls were dirty and more than half of the channels on the TV line up had no service. Find another option.

The hotel was nice and the location was great but our room had no hot water. We stayed there in December and the weather was freezing. It would have been nice to be able to take a warm shower. When we brought this to the hotel, management did not seem to care and were not accommodating at all. They refused a full and even partial refund.

I’ve stayed at Park Central Hotel New York before and never had major issues, but this last experience was unacceptable. The hotel charged my room twice, and instead of refunding the deposit as they should have, they used it as an extra payment without any authorization.

Trying to resolve this has been a nightmare. The staff refused to correct their mistake and offered no solution, leaving me to deal with Booking.com on my own to get my money back.

A hotel at this price point should at least be able to manage basic billing correctly. The lack of responsibility and customer support was extremely disappointing.

Sadly, after this experience, I won’t be returning.

Stayed here recently with my family. Not bad but not great. Yes - I would stay again if the prices remain appropriate.

I stayed at the hotel, paid for seven nights, but had to leave after three. I contacted the hotel, but they don't respond to emails or phone calls! This is a hotel to AVOID in New York.

Hotel was in a great location and couldn’t have asked for anywhere more central, I was so excited to be so close both to Times Square and Central Park so loved this. Myself and my daughter stayed here for a week from June 11th
Everything was great until the day before coming home, I had a bag ‘taken’ from our room with all my dirty clothes in, spoke to management who were really helpful but unfortunately no one claimed they had moved the bag and upon checking out the next we were told the destination fee of nearly $300 would be wavered and put back on the credit card, been home over a month now, they stopped responding to my emails and needless to say the money has not gone back on the credit card. Would have stayed here in the future but after this unfortunately won’t use them again

We spent 2 nights at this hotel with children. The rooms were just about right size, the bathroom wasn't great for a 4 star hotel but it was ok. At reception at check in we had mixed feelings but after returning from a holiday after 1 week Anna at reception was amazing. We left my daughters little stuffed bunny in the room and together with securtiy they managed to find it. She has also arranged that we could leave our luggages at the hotel for a few hours. Anna did the extra few steps which were maybe just a few minutes of her time but made the difference from OK to outstanding. THANK YOU! :-)

Posizione ottima, comoda per andare a Times Square o Central Park a piedi...servizi camera pessimi:
Ascensore lento, stanza con moquette rotta, spine non funzionanti, stanza scura poco illuminata dall'esterno e le abat jour poco luminose, manco un lampadario, mentre il bagno oltre la tenda della nonna degli anni 50 per la doccia, il rubinetto della Vasca/Doccia, per poco non mi rimaneva in mano, il silicone vecchio e secco.
Servizio in camera, pulita ma le inservienti non guardano il foglio delle note, l'ultimo giorno di check-out, dove avremmo potuto dormire un po' di più e preparare le valige con calma...ce le siamo trovate in camera...anche se hanno chiesto scusa..non è accettabile che un inserviente entri in camera senza prima bussare...

inoltre direi che equipe e direzione non si parlano, la nostra agenzia gli ha scritto per dire che eravamo ottimi cliente e cercare di fornirci una camera ottima e ad un piano alto per godersi un po' il panorama. Invece abbiamo ricevuto una camera al 4 piano (non pretendevano il 24' ma almeno una camera ad un piano abbastanza alto), buia e senza la corretta illuminazione artificiale.

Camere poco pulite , molto buie.
Bagno con vasca dove il sifone era danneggiato.
La cosa peggiore è che dopo ben 12 giorni dal check out e dopo aver dato 800 dollari di cauzione si sono trattenuti le tasse e non ci hanno ancora rimborsato il deposito cauzionale.
Abbiamo contattato molte volte la struttura senza ricevere il rimborso.
Ci avevano assicurato di rimandare i soldi entro e non oltre 3/5 giorni lavorativi.
Molto scorretti e poco seri.

Pessimo come servizio e come comportamento del personale. Inoltre appena lasciato l’albergo mi sono stati addebitati sulla carta altre 1300€. Esatto, non ho sbagliato esattamente 1.300,00€ assolutamente non dovuti. DA EVITARE ASSOLUTAMENTE!!!

Rude reception staff, broken heating in the room. Window in room doesn't close properly.
Security deposit taken at check-in. $100 per night per room. Unable to check-in unless you pay. Massive impact on our trip as not able to access those funds. Then told it could take 3 weeks to return the money!!!
No tea or coffee facilities in the room.
Bar in hotel was closed on Sundays and Mondays
Hotel has a great central location but definitely not 4 star and won't be staying again and wouldn't recommend to anyone

Best Hotel beside Central Park…Times Square within walking distance…Subway on 7th ave across the road…Excellent location…Great Staff

I booked using a eDreams package and then hotel added "Destination fee" not specified before in the contract with eDreams. eDreams said they cannot control this cost and to contact direcly the hotel. During the checkout the hotel said the same and eDreams should declare this cost. It is not correct do not explain why for this "destination fee" and is not correct do not have any advanced explanation about this hidden cost.

esperienza tragica
procediamo con ordine
Prenotiamo a dicembre due camere in questo hotel per Pasqua, consigliato da amici che risiedono a NY perchè la posizione è buona. Viaggi in famiglia insieme ad amici
L'hotel appunto è in una buona posizione, da fuori non sembra male ed anche il bar è carino
Arriviamo alle 10:30 p.m. stanchissimi. La stanza non era pronta (!!!) ci fanno attendere una 40ina di minuti al bar offrendoci una bibita (gentili) e poi ci accompagnano alla stanza. Non ci rilasciano la chiave, il sistema non funziona. Se rimaniamo chiusi fuori ci indicano di recarci alla reception(!!).
La stanza non è in buone condizioni e mi sembra anche diversa da quella prenotata ma la stanchezza è troppa e per ora decidiamo di dormire.
La mattina verifico che in effetti ci è stato applicato un downgrade senza informarci. Avviso la reception che (senza nemmeno scusarsi ed anzi con atteggiamento spazientito) dopo un po' riesce a trovare una stanza analoga a quella prenotata. Stanza che resta sempre in condizioni discutibili, un armadietto ed un mobile tv (ergo i vestiti restano in valigia) muffa e spifferi. Soprattutto in bagno (con la vasca che ha una tenda per farsi la doccia !), c’è ha una finestra che non chiude bene ed entra molta aria (freddissima), inoltre il riscaldamento non funziona; dopo averlo fatto presente ci fanno avere un calorifero portatile (!)
In tutto ciò devo far presente che tutte le volte che mi sono recato in reception (molte) l'ho fatto usando le scale. Gli ascensori sono lenti e a mezzo servizio e la fila è interminabile. In tutta la settimana li avremo usati 5 o 6 volte. I piani sono tanti e le scale poco agibili.
Stessa sorte ai nostri amici. Quella che doveva essere la loro stanza era in realtà una stanza già occupata da un’altra coppia, la quale si è vista di notte aprire la porta col passpartout!
Disagi anche al momento del check out. Il sistema (ancora) non funzionava quindi ci hanno detto che avrebbero trattenuto la cifra del soggiorno dalla nostra carta di credito ma al momento non ci potevano rilasciare nemmeno la ricevuta col conto del soggiorno. Al qualche ci è stato assicurato che avrebbero provveduto a scontare qualcosa per via dei numerosi disagi. Il prelievo dalla carte è arrivato poi il giorno e ci sembrava errato.
Dopo 3 settimane abbiamo finalmente ricevuto il conto del soggiorno e, sorpresa, nessuna notte scontata!
Dopo le ovvie lamentele, si attaccano a delle scuse per non rimborsare quanto promesso ma propongono un buono per una visita futura!!
Siamo oltre l’imbarazzante. La posizione è buona (vicino a Central Park) ma oltre al fatto che servirebbe una ristrutturazione totale, come scritto lo stato di camere e bagni è inaccettabile, i servizi sono pessimi, la parola della reception non vale nulla.
Fiumi di gente nella hall che si lamentava
Non ci tornerei mai. Ma mai.

Stayed 3 times ,every year same story with lifts ,they don't work and will never be fixed also charged for smoking and don't smoke ,but I believe its a Scam

Lovely beautiful lobby. Rooms basic after seeing lobby you think rooms going to be gorgeous, but not. Lifts are such a pain wait half an hour for a lift. On last day daughter got 500 an odd bill slid under door for vaping which was deodorant and had already been taking of credit card. So be aware

The hotel elevators were down at times only one working at busy times of the day. It took over 20 minutes to get off of the 4th and we ended up taking the stairs. Which were not easy to even find. I reported the first day that food had been missed when the room was cleaned from the last person and at day 3 it was still there. The service elevator worked but it was equally slow and smelled like garbage when you exited at the ground floor. The only reason u gave this a 2 star was the people working were really nice and the beds were good. We were unable to get the heat to turn off so we had to open the window. We reported that day one with no help. It is too bad that we ended up spending hours of our trip waiting on the elevators because that was the only real bad part of our trip. The hotel is in a great location but if you decide to stay take in consideration the elevator situation is a real pain and apparently been going on for over a year.