Parkingappealsgroup Avis 

Received a Parking Charge Notice on dubious grounds. Have had success in past using similar companies and chose this one (Parking Appeals Group or PAG) in haste by mistake because of good reviews for another with a similar sounding name. After 4 weeks I had heard nothing and a PCN payment deadline was approaching so I contacted PAG for a status update and simultaneously discovered the generic copy and pasted message that they had charged me £20 to send to the parking company, which included inaccuracies and lies (I could see this through the parking company's online dispute portal). The parking company had responded immediately but PAG had not then responded to either of us. PAG then claimed that they had not heard from the parking company (despite evidence to the contrary) but would contact them (this was never forthcoming). Then, after numerous failed attempts over a two week period to contact PAG by email, their website, Facebook and phone call, they emailed to repeat that they hadn't heard from the parking company but would email them and claimed that they had had issues with their messaging facility so had removed it to just use email from now on. It was at this point that I informed them of the next stage of the parking companies processes to state that PAG had missed the appeal deadlines meaning that the penalty had increased, would increase again further shortly and to continue to appeal would incur a cost from the Independent Appeals Service. PAG did not reply. At this point I've effectively paid for a service that is not only non-existent but also making the problem worse. I decided to cut my losses and requested a refund from PAG (received a week later) and paid the inflated penalty charge. With hindsight, I can now see that the signs were there from the beginning as the PAG website is unfinished in places with simple spelling mistakes, and the company itself was registered only very shortly before I engaged their services. If your purpose as a business is to appeal parking charges on behalf of others and you fail to communicate properly with either the person being charged or the company attempting to charge then you are doomed to failure.