ParrotUncle Avis 77

Réponse : ParrotUncle

2 mars 2026

Dear Hailey,

Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and inconvenience this has caused. We completely understand your disappointment—receiving a fan without the downrod made it unusable, and then being unable to reach us only made matters worse. This is not the level of service we strive to provide, and we are truly sorry.

To explain what happened:

The downrod was not intentionally left out of your order—it was temporarily out of stock at the time your order was placed, which caused a separate shipping delay. We sincerely regret that we did not proactively communicate this to you. Your attempts to contact us also occurred during the Chinese New Year holiday, when our offices were closed. We began responding to all outstanding inquiries immediately upon our return, but we understand that the delay was unacceptable.

Here is what we have done to resolve your issue:

The downrod order has been canceled

A prepaid return label has been sent to your email. You can return the fan at no cost to you—simply package it up and drop it off at the carrier location

We are grateful that you persisted in reaching out, and we are truly sorry it took a credit card dispute to get our attention. That should never have happened.

If you have any trouble with the return label or need further assistance, please contact our customer service manager directly at Support@parrotuncle.com or call 888-275-3352.

We value your feedback and will use it to improve our communication and inventory processes so this does not happen to another customer. Thank you for giving us the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

2 mars 2026

Dear GreeneCarol,

Thank you so much for taking the time to share your 5-star review! We're glad to hear that the remote you needed arrived and is working perfectly for you.

Providing the right parts and ensuring they function as expected is always our goal, and we're happy we could deliver that for you.

We truly appreciate you choosing Parrot Uncle and hope you continue to enjoy your fan for years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

2 mars 2026

Dear Lesley,

Thank you for taking the time to share your feedback and for recognizing the good quality of our product. We truly appreciate your honesty.

We are sincerely sorry to hear that your emails to our support team went unanswered. This is not the level of service we aim to provide, and we apologize for the frustration this caused.

Your emails were received during the Chinese New Year holiday, when our offices were temporarily closed and response times were delayed. While this explains the gap in communication, we understand that it does not excuse the fact that you were left waiting without a reply. We have since returned to full operations and are actively working to ensure all customer inquiries are handled promptly.

If you still have any unanswered questions or need assistance with your product, please don't hesitate to reach out to us directly at Support@parrotuncle.com or 888-275-3352. We are here to help and would welcome the opportunity to provide you with the support you deserve.

We value your business and hope to serve you better in the future.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

Publié le 2 mars 2026

Dear Brian,

Thank you so much for taking the time to share this fantastic 5-star review! We are absolutely thrilled to hear that you found the installation simple, the build quality excellent, and that the fan moves plenty of air.

Knowing that we've left you "very impressed" is exactly the experience we strive to create for every customer. Our team works hard to design products that combine ease of installation with powerful performance, and your feedback tells us we're on the right track.

We truly appreciate you choosing Parrot Uncle and hope you continue to enjoy your fan for many years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

2 mars 2026

Dear Terrell,

Thank you so much for taking the time to share your 5-star review! We're delighted to hear that you were pleased with both our pricing and the package tracking updates throughout the shipping process.

Keeping our customers informed every step of the way is a priority for us, so it's wonderful to know that our communication met your expectations. We truly appreciate your kind words.

Thank you for choosing Parrot Uncle. We look forward to serving you again in the future!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

Actualisé le 2 mars 2026

Dear Anthony,

Thank you for bringing this to our attention, and please accept our sincerest apologies for this completely unacceptable experience. Receiving two fans with torn packaging—and one with the entire motor missing—is shocking, and we completely understand your frustration. To make matters worse, your attempts to reach us went unanswered for too long, and we are truly sorry for that.

Regarding the delay in response:

Your messages arrived during the Chinese New Year holiday, when our offices were temporarily closed, and staffing was limited. While this explains the gap, it does not excuse the fact that you were left waiting without communication when you needed help most. We have now returned to full operations and are actively working on all outstanding cases—including yours.

Here is the current status of your case: We are actively in email communication with you at primedevelopmentsllc@gmail.com to resolve this matter

We appreciate your patience as we work through the holiday backlog and ensure your issue is fully resolved. If you have any additional questions or need immediate assistance, please reply to our email or contact us directly at Support@parrotuncle.com or 888-275-3352.

Thank you for giving us the opportunity to make this right. We are committed to restoring your trust in Parrot Uncle.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

2 mars 2026

Dear Louis,

Thank you so much for taking the time to share another wonderful 5-star review! We are absolutely delighted to hear that you continue to find our ceiling fans attractive and effective—and that the 60-inch size is serving you so well.

It means the world to us that you're a repeat customer. Knowing that you trust us enough to return for another fan is the highest compliment we could ever receive. We're also thrilled that the remote is working perfectly for you.

We truly appreciate your loyalty and kind words. Thank you for choosing Parrot Uncle—again! We look forward to serving you for many years to come.

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

2 mars 2026

Dear Veselin,

Thank you for sharing your experience, and please accept our sincerest apologies for the frustration and unacceptable delay you've encountered in trying to return your ceiling fan. We completely understand your anger—repeated emails, unanswered chat attempts, and weeks of waiting for a simple return authorization are not the experience any customer should have.

We want to explain the delay:

Your attempts to reach us occurred during the Chinese New Year holiday, when our offices were temporarily closed, and staffing was limited. While this explains the gap in response, it does not excuse the fact that you were left without any communication for weeks. We have now returned to full operations and are actively working through all outstanding inquiries.

However, we need your help:

After searching our records, we have been unable to locate your order information or any previous emails using the name "Veselin Ganev." This is why you have not yet received a response or return authorization.

To resolve this immediately, please contact us directly with your order details:

Please email our customer service team at Support@parrotuncle.com with the following information:

Your order number

The email address used at checkout

Your full name and shipping address

A brief description of your return request

Once we have your order information, we will:

Generate a Return Merchandise Authorization (RMA) for you promptly.

Provide complete return instructions.s

Explain any applicable return shipping costs based on our policy.

Regarding our return policy:

As stated on our website, returns for non-quality-related reasons (such as "I no longer need it") are accepted within 30 days of receipt, provided the item is unused and in original packaging. For these returns, the customer is responsible for return shipping costs. Our return address is:
17745 E Valley Blvd, City Of Industry, CA 91744

If your return is due to a product quality issue, we will provide a prepaid return label and cover all shipping costs.

We genuinely want to resolve this for you and are ready to help as soon as we receive your order information. Please reach out to us directly so we can process your return authorization without further delay.

Thank you for your patience and for allowing us to make this right.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Réponse : ParrotUncle

Actualisé le 2 mars 2026

Dear Barbara,

Thank you for sharing your experience, and please accept our sincerest apologies for the frustration you've encountered. We completely understand your disappointment—receiving your fan without the downrod made it unusable, and being unable to reach a real person for help only made matters worse. This is not the level of service we strive to provide.

Good news: We have already resolved your issue!

A replacement downrod has been shipped to you.

Tracking information has been sent to your email.l

Your replacement is on its way, so you can finally install and enjoy your f.an

Regarding the communication difficulties:

Your attempts to reach us occurred during the Chinese New Year holiday, when our offices were temporarily closed. We sincerely apologize for the delay in response and for the frustration caused by our automated systems. We have now returned to full operations and are actively ensuring all customers receive the support they deserve.

If you have any trouble with your tracking number or need further assistance, please don't hesitate to contact us directly. You can now reach a real person at:

📧 Support@parrotuncle.com
📞 888-275-3352

We truly appreciate your patience and hope you love your fan once it's fully installed. Thank you for allowing us to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

2 mars 2026

Dear Jennifer,

Thank you so much for taking the time to share this absolutely wonderful 5-star review! We are absolutely thrilled to hear that your 60" windmill fan is awesome and that you're loving the light as well.

It means the world to us that you were so impressed with our customer support team. Knowing that we addressed your issues immediately—returning your voicemail within hours and responding to emails within 24 hours—is exactly the level of care we strive to provide every customer. Your kind words about being "so impressed and pleased" truly made our day.

Customers like you are the reason we do what we do. We are so grateful for your trust and your enthusiastic recommendation.

Thank you for choosing Parrot Uncle. We hope you continue to enjoy your beautiful fan for many years to come!

Warmest regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

2 mars 2026

Dear Eric,

Thank you so much for taking the time to share your 5-star review! We're absolutely thrilled to hear that you love your new ceiling fan and that it looks great in your space.

It's especially wonderful to know that the installation instructions were clear enough for a successful self-install. Our team works hard to create products that are not only beautiful but also user-friendly, and your feedback confirms we're on the right track.

We truly appreciate you choosing Parrot Uncle and hope you enjoy your fan for many years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

Actualisé le 2 mars 2026

Dear Matthew,

Thank you for sharing your experience, and please accept our sincerest apologies for the frustration and unacceptable delay you've encountered. We completely understand your disappointment—receiving a fan that doesn't work and is missing the remote is incredibly frustrating, especially after paying for professional installation. Being unable to reach a real person for help only made matters worse, and we are truly sorry for that.

Regarding the communication delay:

Your attempts to reach us occurred during the Chinese New Year holiday, when our offices were temporarily closed, and staffing was limited. While this explains the gap in response, it does not excuse the fact that you were left waiting without communication when you needed help most. We have now returned to full operations and are actively ensuring all customers receive the support they deserve.

Good news: Your replacement remote has been shipped!

✅ A replacement remote has been processed and shipped to you

✅ Tracking information has been sent to your email at mkimbrough2004@yahoo.com

✅ You can monitor its progress and expect delivery soon

We have fully resumed operations. For immediate assistance, please contact us directly:

📧 Support@parrotuncle.com
📞 888-275-3352 – Ask to speak with a customer service manager

We truly appreciate your patience and thank you forallowing usy to make this right. We hope to restore your confidence in Parrot Uncle.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

10 févr. 2026

Dear Jeff,

Thank you for letting us know about this. We're sincerely sorry to hear you haven't received your order yet and completely understand how frustrating that must be.

While our tracking shows the package as delivered, we know that this status can occasionally differ from what you see at your door. Sometimes, for security or convenience, carriers may place a package in a less obvious spot.

To help us resolve this as quickly as possible for you, we recommend a few quick checks:

Take a look around common delivery areas outside your home.

Please check with anyone else at your address or your neighbors.

Get in touch with us directly by replying to this message or contacting our team at Support@parrotuncle.com with your order number.

We appreciate your patience and look forward to helping you get this sorted.

Warm regards,
The Parrot Uncle Team

Réponse : ParrotUncle

10 févr. 2026

Dear Michael,

Thank you so much for taking the time to share this fantastic 5-star review! We are delighted to hear that our customer service team was able to respond quickly and provide you with all the information you needed.

Knowing that our team was able to assist you promptly and effectively is the best feedback we could receive. We strive to make every interaction helpful and efficient.

We truly appreciate you taking the time to acknowledge their efforts and for choosing Parrot Uncle. We look forward to serving you again whenever you need us!

Warm regards,
The Parrot Uncle Team

P.S. We're always here to help! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

10 févr. 2026

Dear Robert,

Thank you for taking the time to share your honest feedback about your customer service experience. We sincerely apologize for the slow response times and for any frustration caused by communication that felt unclear or unhelpful.

You are right to expect timely and thoughtful support. While we do use some automated systems to help manage initial inquiries and provide faster answers, it is never our intention for that to create a disconnected or inefficient experience. Your feedback highlights a clear gap in our process, and we are actively reviewing our response protocols and training to ensure that all customer concerns are addressed both promptly and personally.

To make sure your specific issue is fully resolved, please email us directly at Support@parrotuncle.com with “Attn: Management” in the subject line, or speak with a customer service representative when you call 888-275-3352. We will ensure your case receives dedicated attention.

We appreciate you bringing this to our attention, as it helps us identify where we need to improve. Thank you for your patience.

Sincerely,
The Parrot Uncle Customer Service Team

Réponse : ParrotUncle

10 févr. 2026

Dear Bobby,

Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that you were pleased with both our fast shipping and great pricing.

We strive to provide excellent value and a seamless experience for every customer, so your positive feedback is truly appreciated.

We hope you're enjoying your product and look forward to serving you again in the future!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need us! Feel free to contact us at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

10 févr. 2026

Dear Mike,

Thank you for taking the time to share your experience and for your 4-star review. We're glad to hear the fan is working overall, and we appreciate your note about the direction reverse function.

We understand that some of our models can require a specific sequence or timing to switch directions, and we apologize for any frustration this may have caused. Your feedback is helpful as we continually work to make our products as intuitive as possible.

If you ever have questions about operating your fan or need assistance in the future, please don't hesitate to reach out to us directly at Support@parrotuncle.com or 888-275-3352. We're always happy to help.

We hope you continue to enjoy your fan, and we thank you for choosing Parrot Uncle.

Best regards,
The Parrot Uncle Team

Réponse : ParrotUncle

10 févr. 2026

Dear Jose,

Thank you so much for taking the time to share your positive feedback and 5-star review! We are delighted to hear that you were pleased with our service.

Knowing that we provided you with a very good experience is what motivates our team every day. We truly appreciate you choosing Parrot Uncle and look forward to serving you again in the future.

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need us! Feel free to contact us at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

5 févr. 2026

Dear Joyce,

Thank you so much for taking the time to share this fantastic 5-star review! We are truly honored that you chose to purchase your second Fandelier from us, and even more delighted to hear that both have exceeded your expectations.

Hearing from repeat customers like you is the highest compliment we could receive. It reaffirms our commitment to creating beautiful, high-quality products and providing service that our customers can trust.

We sincerely appreciate your loyalty and are thrilled that our Fandeliers continue to bring style and comfort to your home. We look forward to serving you again whenever you're ready for your next one!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to contact us at Support@parrotuncle.com or 888-275-3352.

Réponse : ParrotUncle

5 févr. 2026

Dear Michael,

Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that the fan was easy to install and is working great for you.

Knowing that our products deliver both a smooth installation experience and reliable performance is exactly what our team strives for. Your positive feedback means a lot to us.

We truly appreciate you choosing Parrot Uncle and look forward to serving you again in the future!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need us! Feel free to contact us at Support@parrotuncle.com or 888-275-3352.