Pascoes Avis 

I will not be going to Pascoes again. After sending a ring in to be resized, they gave me a receipt which clearly stated that the job would be done in 2 weeks. After they failed to contact me then, I called in to see if there were any updates. I was repeatedly told that an update would be looked into and that I would be called back in 15 minutes which I never was. I guess that’s understandable when the original woman behind the counter who recorded all my details that I wrote down, missed a digit in my phone number. Irregardless, no other forms of contact were made.

It wasn’t until 10 days after the original date on my receipt that my ring was ready to be picked up.

After collecting the ring and as my fiancee was leaving the store, the woman behind the counter had the audacity to inform him of an additional charge that was to be made following pick up.

No compensation for the late ring, just an additional fee to pay on our behalf.

We refused.

Highly disappointed with the service here. Never going to Pascoes again.

Having had ann excellent experience a year ago getting a link taken out of a new watch strap I was surprised when I went back to have the same thing done on a second watch and they refused, siting a policy change. There were no other customers in the shop and still they didn't want to make any money off me. When did businesses stop wanting income?

My recent experience at the store was extremely disappointing. I purchased a watch on the 9th of May, and by the 13th, the screen had inexplicably become damaged. Despite the outer glass being intact, the internal screen was faulty. When I approached the staff about it, they insisted on sending it away for repair, which would take up to 10 working days the watch only cost me $49. Considering the watch's low value, this seemed unreasonable to me.

What baffled me even more was the lack of flexibility in their policy. They refused to offer a replacement or any immediate solution without consulting their absent manager. This left me feeling incredibly inconvenienced.

To make matters worse, when I calmly expressed my concerns about the situation, the staff threatened to call security, as if my reasonable inquiries were somehow out of line. This level of customer service is unacceptable, especially for a simple warranty claim.

Overall staff behaviour is unacceptable and rude. It's evident that they prioritise protocol over customer satisfaction, which is a major flaw in any retail establishment

Definitely not helpful didn't help out terrible service won't be buying jewelry from them again

Pascoe, The Base Hamilton.
Would never get my GShock or anything repaired by there repairers.
They are shocking. Got my watch repaired then 2 days later dead. Then told the watch is known for this fault. What a laugh. So they sell bad watches then. Charged me 80 for a battery replacement. Then dies 2 days later. Then say I have to pay 50 to fix. All I can say. Is don't go Pascoe to repair anything from them. I just ended up buying a new watch from the shop over from them. Very bad repair service. Will never buy from Pascoe again

I was with my wife and 13yr old daughter and we went to the counter to ask to look at a specific ring that
my daughter wanted from the brochure. The assistant asked me to take off my cap and I politely said no but she insisted and was quite rude. My wife was rather embarrassed and tried to apologize for the situation but the assistant ignored her, directing her angry stare at me. Suffice to say, we left promptly and went to another jewelry store instead. It was disappointing because my daughter was keen on a particular ring of theirs. Lost a sale.

I went in the Lambton Quay store to buy my daughter a pair of earrings for Christmas. I am 78 years old and was wearing a hat, it keeps the sun off my bald head. I have shopped in the store before and the staff was always quite friendly. I was even wearing a watch I had purchased from them some time ago. The staff informed me that I fit the profile of a robber and refused to serve me. I don't know if it was because I'm white, old, wearing a hat or what. This once nice place to shop is now a terrible place. The worst shopping experience I've had in ages.
Update:
Got a note from Pascoes customer service. It appears that the hat is the problem. If you go in the store wearing a hat you can expect some guy to snarl "we have a no hat policy" at you as an opening greeting. I asked thee girl standing there if he was for real, and she told me that I fit a robber profile. I went down the street to Michael Hill, and made a purchase from a very pleasant lady, while wearing my hat.

The lady who helped me to purchase some jewelry at Pascoes St Lukes was so kind and helpful and showed me a variety of options to choose with. Highly recommend their service.