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Ive worked with Pat Robson for over 5 years now as a gas engineer. They’re a great company to get work through, organised, pay quickly and the property management team are always around to answer questions honestly. I work a lot with one of the property managers Georgie who is friendly, really quick to respond and is responsive to calls and messages

PAT ROBSON JESMOND Katherine Macgregor Branch Manager reluctant to follow her own letting procedure. Abbie Percival her letting employee did not follow up on message from Goodlord reference agency.I failed ID check taking photo passport and selfie 1645 day before but failed miserably to contact customer me late on 20/3/26 Friday. This was move in day so should been priority to sort it out. Was under impression no problems.She just not bothered and give me attitude and me sort it out after 5 attempts this and pay monies in bank over a weekend when no banks are open. Abbie instructing me to pay full money and refused change date because her not dealing with problems.Offered to pay cash on Friday she declined and pay on card machine also which found out on Monday 23/3/26 at 1630 by Katherine is available not good. Move in date was pushed to this day and she said I can travel from low fell to JESMOND in rush hour get there before close to pay with monies either on laptop or card machine but if later would not release keys till it clear. After all this Katherine DIRECTOR company took no blame what so ever for all mistakes of GOODLORD and her branch staff and her responsibilities get me in flat. She then brushed complaints away not acceptable and did zero to resolve it. Both them hanged up on phone in calls with me totally unprofessional service and Abbie lied about her version of events and I have emails to prove it. Do not use this agent honestly for letting sit sales for that matter totally incompetent astonished of lack leadership in this branch accountability.
As you can gather got call 900am 24/3/26 that cancelled tenancy and no resolve from this Director shocking and she just hanged up on phone like Abbie employee which told me she was Manager branch which was not true. No trust here and not admit mistakes to potential tenant. Do not rent with this company or branch.
Seems Branch not got standards and not resolved complaints at all. How you DIRECTOR or Manager I do not know. Waste of time talking to you did nothing make this customer happy with service and experience with Pat Robson Est agent JESMOND.

We recently purchased a property through Pat Robson and had a very positive experience. The entire process was seamless from start to finish. Danielle and the team were diligent, responsive, and kept us well-informed at every stage. We would highly recommend their services.

Pat Robson have been awful to deal with when things went wrong in our Jesmond flat. They were slow to respond initially, ignored what we were saying, and unhelpful at all times. Avoid them if you can .

Abbie in the office and the girl who took me both around the property were excellent. Extremely efficient, kind, personable and communicative.

We’ve just started letting a property for next year and just signed off, the process was easy and quick and shoutout to Abbie for the amazing support and help along the way.

Danielle was very good she speeds things up and the sale went nice and smooth thanks to her.

We've had a leak coming into our flat for 10 days now. It has been an ongoing problem for a few months, but has been more serious over the last 10 days. It is accompanied by a blue green and yellow stain. This used to be small and was painted over a couple of times but is now over a foot in diameter and getting larger as the leaking area grows.

It's not possible to speak to anyone from Pat Robson over the phone or email them. Tenants have to use an online messaging system and messages are quite often ignored. Pat Robson haven't sent anyone round since their last person a couple of weeks ago who said they would just paint over the ceiling because they didn't know where the leak was coming from. We have two buckets under the leaks, and it's difficult for our daughters to get any sleep in that room now, as there's a continuous dripping and splatting sound all night. They've been sleeping with us.

It was just the one drip a week ago. Now it's five or six. There are small rivulets running down the walls. Complete radio silence from Pat Robson.

There are now also brown marks spreading along where the wooden lats in the ceiling run, and the property is getting progressively more damaged. I'm pretty sure the landlord would be extremely distressed if they know what was happening. Of course, the water is probably seeping into the joists and other beams, and if this goes on much longer, they may need to pull the ceiling down (or the floor up in the flat above) to inspect or repair the damage if these start to rot.

Out latest messages have been completely ignored. The last response we got to a message before that was that there was no point sending someone round when it was raining. I suppose there would have been a risk of them being able to see where the water was coming in.

I suspect there's a danger this will cost the landlord a large amount of money to put right now that it's been mismanaged for so long.

Very poor. Best to avoid.

Everything went through smoothly as possible. And if I had any questions they got answered straight away

I can honestly say the service from Pat Robson has gone above and beyond anything else I’ve experienced.

They’ve managed our rental property for the past five years and have been consistently reliable, proactive and genuinely caring throughout. Communication has always been clear, issues are handled quickly and professionally, and it’s been obvious they actually take pride in doing things properly.

I’ve been super impressed with the team and just wanted to say a genuine thank you for making the whole process so easy and stress-free over such a long period of time. Highly recommend.

I am happy with how they have managed the contract signing formalities. Abbie was awesome. She has been responding to me almost immediately whenever I have had any issue.

great service in selling our property .All the staff were very attentive and effective in keeping us well informed of progress during the process.

The team were very responsive and helpful throughout the process from viewing the property until the completion of the AST. In particular, I'd like to thank Abbie Percival for all of her help and assistance.

Having dealt with the Pat Robson Agency for very many years, both buying, selling and as a landlord, I continue to be delighted with both their professionalism and pleasant attitude…even under sometimes stressful circumstances.

Their responses are quick and helpful …a bonus in today’s world. I would most highly recommend this agency , with enthusiastic Director Tim Nixon, and all staff to mention particularly Danielle , Ellie and Amy …

Pat Robson have been managing our rental property for several years. They are super friendly, proactive and give the updates needed to give peace of mind. 100% recommend.

As a tenant of more than 3 years with Pat Robson, they have been an amazing management agent. Any issue is solved within a matter of days and they're always happy to help. Recently I have dealt with Lettings Coordinator, Abbie, who to very tight timescales was great at arranging a variation on my tenancy. I would happily recommend Pat Robson for their property management services any day of the week.

Pat Robson is the best in business. I am saying this after working with them for more than twenty years.

I was very satisfied with the organization and transparency of the agency during the house search and then the rental and signing of the contract, and our two-way communication with Ms. Abbie Percival went very well. Thank you very much.

I had an excellent experience working with Pat Robson. Special thanks to Cameron Mcllduff and Abbie Percival for their exceptional support, kindness, and professional guidance throughout the process.

The whole process was very streamlined and easy. Every person I dealt with was prompt with replies and very helpful with any questions I had. Also, they were super helpful with guiding me through since this was my first experience with renting.