Due to rot we needed to rebuild a large chunk of our stairs, quite a daunting prospect, and we didn't have any luck finding a carpenter to do the work. Eventually we found Pear Stairs who sell stair p... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
First rate service Good quality product Can’t fault this customer Look forward to buying off you in the future
I have used Pear Stairs for many years. I have never had a late delivery or wrong order. I would recommend using Pear Stairs Excellent service
I used Pear Stairs recently to order some Newel Post caps for our refurbished staircase. Ordering was simple and the product arrived in good time and of excellent quality. My only gripe was the cost... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société de fabrication d'escaliers
- aussi dans
- Charpentier
- Fabricant
- Magasin de bricolage
- Magasin de rénovation
- Menuisier
À propos de Pear Stairs
Écrit par l'entreprise
Pear Stairs take pride in being one of the leading stair designers in the UK, offering luxury bespoke designs at competitive prices.
STAIRCREATOR VISIT OUR WEBSITE CONTACT US
The Full Service
Écrit par l'entreprise
- Stair Creator
- Our Stair Creator tool now offers enhanced visualisation capabilities, allowing you to bring your staircase vision to life with just a few clicks. Our tool allows you to explore endless possibilities and see your ideas come to life in real time.
- Site Measures & Fitting Service
- We now offer a site-measuring service so you don't need to worry about it! As well as this we also offer an installation service - get in touch so we can discuss your next staircase!
Coordonnées de contact
Mill Lane, SY21 7BL, Welshpool, Royaume-Uni
- 01938 553311
- tp.reviews@pearstairs.co.uk
- www.pearstairs.co.uk
4,8
Excellent
578 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Pear Stairs
Hi Claire,
Thank you for your review and rating.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
undecided
What went wrong this time? How can this company improve? Remember to be honest, helpful and constructive
11 février 2026
Avis spontané
Long term customer- Not anymore
I have been a customer of Pear Stairs for many years - Not anymore following a phone call today with Lee Jones their Director (after chasing a week on)
Critical items were left of my delivery, yes things go wrong but a simple phone call or email would have avoided wasted time and cost with installation. This mistake by Pears cost me £350 but Lee thought it unreasonable that i should ask for this to be covered.
Whilst I accept effort was made to send the missing parts no effort was made to make me the customer aware which would have avoided this issue. Relying on a couriers txt message is not good customer service.
A discount off my next order will not pay the fitters who lost half a day onsite.
I think Lee needs to review his profile on the company website as this is not my experience.
"Lee takes pride in Pear Stairs achieving a top reputation for excellence, so much so that many customers only deal with ourselves and have continued to do so over many years. He leads a team which has an extremely reliable parts and staircase delivery service offering exceptional value"
Product is good as is the sales process and pricing, but you only get to test the metal of a company when something goes wrong.
9 février 2026
Avis spontané
Réponse de Pear Stairs
Dear Karl,
I am the Managing Director of Pear Stairs and care very much about our reputation. In this case I don’t see how we deserve a one star review.
The staircase delivery was made up of 18 packs. A delivery was made for which you signed for all 18 packs. I have a copy of your signature.
In fact, only 17 packs had been delivered. We tried to deliver the final pack the next day but your factory was closed. We delivered again the following day and completed the delivery.
You then say you want £350 but you were unaware there was even a missing pack.
Your sincerely,
Dean Hammond
Réponse de Pear Stairs
Hi Mirjan,
Thank you for leaving your review and rating.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Good product
Good product. Good service with visit to check all measurements. Flexibility with order process and adjusting the delivery date
Very good product that fits well and impresses our guests
18 décembre 2025
Réponse de Pear Stairs
Hi Jacquie,
Thank you for your review and rating.
We are so glad your are happy with your staircase.
Many Thanks,
Pear Stairs 🍐
Good price and quick delivery.
21 janvier 2026
Réponse de Pear Stairs
Hi Mark,
Thank you for your review and rating.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Great products, Great Prices & Superb Service!
19 décembre 2025
Réponse de Pear Stairs
Hi,
Thank you for leaving your review and rating.
Many Thanks,
Pear Stairs 🍐
Réponse de Pear Stairs
Hi Kay,
Thank you for your review and rating.
Hope to do business with you again soon.
Many Thanks,
Pear Stairs 🍐
Oak Staircases
The service was very professional all the way through. Even when there was a slight issue they were on the case and dealt with this promptly and efficiently. I would certainly recommend Pear Stairs to anyone…..first class!
19 janvier 2026
Réponse de Pear Stairs
Hi Andrew,
Thank you for your review and rating.
Hope to do business with you again soon.
Many Thanks,
Pear Stairs 🍐
Straightforward transaction.
Straightforward transaction.
Would have been nice to have a little more detail on when the bannister rail was going to arrive as the delivery slot starts at some ungodly hour of the morning but otherwise fine. The rail was well packed against shipping damage.
12 janvier 2026
Réponse de Pear Stairs
Hi David,
Thank you for your review and rating.
I will pass your comments on to our delivery department.
Many Thanks,
Pear Stairs 🍐
Réponse de Pear Stairs
Hi Nicholas,
Thank you for your review and rating.
Hope to do business with you again.
Many Thanks, Pear Stairs 🍐
We used Pears for our new build…
We used Pears for our new build project, the stairs was a key part of our build which we wanted to get right and the team delivered an excellent product at a great price, the after sales support was also great which is really important when your doing something bespoke.
30 janvier 2026
Avis spontané
Réponse de Pear Stairs
Hi Mick,
Thank you for your review and rating.
I will pass your comments on to the team.
Many Thanks,
Pear Stairs 🍐
All good,arrives on time
10 janvier 2026
Réponse de Pear Stairs
Hi Przemyslaw,
Thank you for your review and rating.
Hope to do business with you again soon.
Thanks,
Pear Stairs 🍐
Réponse de Pear Stairs
Hi,
Thank you for your review and rating.
Pear Stairs 🍐
Staircase
Excellent all round. Properly made set of good quality stairs. The builder loved them
12 janvier 2026
Réponse de Pear Stairs
Hi William,
Thank you for your review and rating.
Hope to do business with you again soon.
Many Thanks,
Pear Stairs 🍐
Very happy with my purchase looks…
Very happy with my purchase looks great. Communication was excellent and prompt delivery.i will definitely recommend.
12 janvier 2026
Réponse de Pear Stairs
HI Craig,
Thank you for your review & rating.
Hope to do business with you again soon.
Many Thanks,
Pear Stairs 🍐
Excellent service and quality
Excellent service and quality. Would definitely would use again!
25 janvier 2026
Réponse de Pear Stairs
Hi Simon,
Thank you for your review and rating.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Réponse de Pear Stairs
Hi Ian,
Thank you for your review and rating.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Professional
From the time I requested a quote to delivery of the stairs the staff were helpful and professional.
The staircase was of good quality and everything fitted.
6 janvier 2026
Réponse de Pear Stairs
Hi David,
Thank you for leaving your review and rating.
Hope to do business with you again.
Many Thanks,
Pear Stairs 🍐
Great to deal with
Great to deal with, easy to talk to always willing to help, amazing company with amazing people
17 janvier 2026
Réponse de Pear Stairs
Hi Richard,
Thank you for your review and rating.
Hope to do business with you again soon.
Many Thanks,
Pear Stairs 🍐
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