I had an incorrectly issued parking fine, after it was confirmed that confirmed that I was on the system, the matter was taken over and I subsequently received confirmation that the ticket was cancell... Voir plus
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Lisez les avis des autres
Very quick response and issue resolution. I had some parking issues and when I emailed them they resolved it very quickly. Great communication.
L'entreprise a répondu
Hi Today my request for a dead fox that was next to my balcony decomposing to removed. Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were... Voir plus
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There is about a 2% chance that the positive reviews on this company are real. Probably less than that. Horrendous customer service. Enormous wait times for a response. Service charges j... Voir plus
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À propos de l'entreprise
- Immeuble d'habitation
- aussi dans
- Résidence
Écrit par l'entreprise
A specialist block and estate management company. Our management portfolio is varied and includes apartment blocks, housing estates with shared features, and mixed use developments. We are committed to providing high quality and proactive property management services to our clients. Excellent customer service is Pembroke's core value. Our bespoke block management services are offered all over London, Kent, Surrey, Essex & Sussex.
Coordonnées de contact
Foundation House, Coach and Horses Passage,, TN2 5NP, Tunbridge Wells, Royaume-Uni
- 0333 344 2100
- support@pembrokepm.co.uk
- www.pembrokepm.co.uk
4,2
Bien
629 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Lift stopped working in our building at…
Lift stopped working in our building at the end of March. It is now 11 July and it is STILL not working. This is a twelve floor building of apartments. What if residents are disabled? What if there is a medical emergency? The people running this company are criminals.
11 juillet 2024
Avis spontané
Réponse de Pembroke Property Management
Good day,
We are truly sorry to hear that you feel the service received is not up to our usual high standard.
So that we can look into your query further, please email our offices at support@pembrokepm.co.uk and we will ask the Management Team of the development to review this further for you.
Kind regards,
Customer Services Team
I had an odd request
I had an odd request. The tree outside my house had grown in the last few months sufficiently to block my sky TV reception to the extent that the TV was unwatchable. I asked if they could prune the tree, and I was not confident of a positive result. To my delight they responded immediately requesting more information, which I supplied. Without any fuss, they arrange for the tree to be crowned. It was a first-class service, and Jennifer Marsicano was very professional throughout. These are people who care about our living space.
11 juillet 2024
Réponse de Pembroke Property Management
Good day,
Thank you so much for sharing this feedback with us.
We are thrilled to hear that Jen was able to address and resolve your query promptly and efficiently.
If we can be of any further assistance, please do not hesitate to reach out to us.
Kind regards,
Customer Service Team
Always helpful and quick to respond to…
Always helpful and quick to respond to any issue. Thank you
10 juillet 2024
Réponse de Pembroke Property Management
Good day,
Thank you so much for taking the time to leave a review.
We are so pleased to hear that our team has been consistently helpful and that your query has a swift resolution.
If you need any further assistance, please do not hesitate to reach out to us.
Kind regards,
Customer Service Team
Development site management
Difficulties with a developer on this site who did not understand necessity for our industrial size bins to be emptied each week was successfully, promptly and professionally resolved by our Manager, Amina Bevacqua to whom I am extremely grateful.
27 juin 2024
Réponse de Pembroke Property Management
Good day,
Thank you for taking the time to leave a review.
We are so very happy to hear that Amina was able to assist and resolve your query to your satisfaction.
If we can be of any further assistance, please do not hesitate to let us know.
Kind regards,
Customer Service Team
Always easy dealing with Pembroke
Always easy dealing with Pembroke. I appreciate all they do
21 juin 2024
Réponse de Pembroke Property Management
Good day,
Thank you for taking the time to leave a review and rate the level of service received.
We are so very pleased to know that your dealings with our company have been easy. We sincerely appreciate your feedback.
If we can be of any further assistance, please do not hesitate to contact our offices.
Kind regards,
Customer Service Team
Réponse de Pembroke Property Management
Good day,
Thank you so much for taking the time to leave this positive review.
We are so very pleased to note that your query had a quick resolution and that the team provided an excellent service.
If any further assistance is needed, please do not hesitate to let us know.
Kind regards,
Customer Service Team
Réponse de Pembroke Property Management
Good day,
Thank you for leaving this positive review.
We are so pleased that the team provided a helpful and efficient resolution to your query.
If we can be of any further assistance, please let us know.
Best regards,
Customer Service Team
Helpful prompt response
I very much appreciated the prompt response to my query about our service charge and the explanation I received, which resolved the misunderstanding for both me and other concerned residents straightaway.
5 juin 2024
Réponse de Pembroke Property Management
Good day,
Thank you for your kind words. We are delighted to hear that our prompt response and explanation helped resolve the misunderstanding regarding the service charge. Ensuring clarity and providing timely assistance to residents is our top priority. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Best regards,
Customer Service Team
Réponse de Pembroke Property Management
Good day,
Thank you for taking the time to share this feedback with us. We are delighted to hear that you have had such a positive experience with Pembroke Property Management.
We strive to provide exceptional service to our clients. Your kind words are a testament to our team's hard work and dedication. We truly appreciate your support and are glad to know we have met your expectations.
If there is anything more we can assist with, please do not hesitate to get in contact with us.
Kind regards,
Customer Service Team
The dealings I’ve had with Aidan have…
The dealings I’ve had with Aidan have been very positive.Quick replies to phone and emails if a problem it gets resolved straightaway
10 mai 2024
Réponse de Pembroke Property Management
Good day,
Thank you for taking the time to rate the level of service received.
We are so happy to know that Aidan was able to provide a quick resolution to your query.
If we can be of any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Customer Service Team
Prompt and polite
Answered query promptly and resolved my queries.
Very polite and understanding and followed up with an email.
8 mai 2024
Réponse de Pembroke Property Management
Good day,
Thank you so much for taking the time to share this positive feedback. We are so happy to know that your query was resolved promptly.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Réponse de Pembroke Property Management
Good day,
Thank you for your valuable feedback.
We are so pleased that your query had a swift resolution.
If we can be of any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Customer Service Team
Excellent service. Transparent and trustworthy.
The key members of staff responsible for my block were very professional and responsive. I also loved the fact that leaseholder meetings were held at the local pub(!) and appreciated that it meant a very long day for the staff involved. I only had one disappointing experience in the 8 years of my property being managed by Pembroke and that was due to one junior member of staff. I had confidence in their transparency and did not feel overcharged.
2 mai 2024
Réponse de Pembroke Property Management
Good day,
Thank you so much for sharing your positive experience with us! We are thrilled to hear that you found our key staff members to be professional and responsive.
We sincerely apologise for the disappointing experience you had with one of our junior staff members. We strive to maintain a high standard of service.
We are glad to hear that you felt confident in our practices throughout the eight years of managing your property. If there is anything else we can assist with or if you have any further feedback, please don't hesitate to let us know.
Kind regards,
Customer Service Team
Réponse de Pembroke Property Management
Good day,
Thank you so much for taking the time to share your feedback with us.
We are so pleased that Kasia was able to assist promptly and that your query had a quick resolution.
If any further assistance is needed, please do not hesitate to let us know.
Kind regards,
Customer Service Team
Prompt and courteous assistance
Kim Steenkamp succeeded where all other property managers have failed in resolving a historical dispute in a prompt, proactive and courteous fashion. I am very grateful to Kim and her team.
24 avril 2024
Réponse de Pembroke Property Management
Good day,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that Kim was able to resolve the historical dispute promptly, proactively, and with the utmost courtesy. Providing excellent service and ensuring our customers' satisfaction are among our top priorities, and it's always rewarding to receive such positive feedback.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out.
Kind regards,
Customer Service Team
Super dependable team
Super dependable team, highly efficient and great to work with. Cannot recommend highly enough.
24 avril 2024
Réponse de Pembroke Property Management
Dear Aaron,
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience working with our team. Delivering top-notch service and efficiency is always our priority, and it's incredibly rewarding to know that we've met your expectations.
If you ever need assistance again in the future, please don't hesitate to reach out. We're always here to help!
Kind regards,
Customer Service Team
Pembroke responded and dealt with my…
Pembroke responded and dealt with my issue straight away
23 avril 2024
Réponse de Pembroke Property Management
Good day,
We're delighted to hear that Pembroke Property Management was able to promptly address your concern!
Providing efficient service is our priority, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out.
Kind regards,
Customer Service Team
Fast turn around from contact
I have contacted Pembroke for two issues that needed resolving, and both were fixed in less than 24 hours.
11 avril 2024
Réponse de Pembroke Property Management
Good day,
Thank you for taking the time to leave a review.
We're thrilled that we could swiftly resolve both of your issues to your satisfaction.
Customer satisfaction is our top priority, and we're committed to addressing any concerns promptly. If you need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Customer Service Team
Polite and Professional
I have found Pembroke employ a diligent, attitude in their Customer Service support. They respond to messages and queries in a timely fashion, and are also very good at keeping you updated on ongoing issues. The whole the team offer a professional, understanding and helpful service.
9 avril 2024
Réponse de Pembroke Property Management
Good day,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words regarding our customer service support at Pembroke.
We are committed to providing diligent and timely assistance to all our customers, and we're delighted to hear that you found our team responsive and proactive in addressing your queries. Ensuring that our customers are kept updated on ongoing issues is a priority for us, and we're pleased to know that you found our communication efforts effective.
Thank you once again for your feedback. Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.
Warm regards,
Customer Service Team
Office closure but still on website
Can’t be arsed to update website when London Bridge office closed, how do we expect them to manage property
3 avril 2024
Avis spontané
Réponse de Pembroke Property Management
Good day,
Thank you for getting in touch with us.
Further to our recent email communication with you, we would like to reiterate that the information you have provided about our London Bridge office is factually incorrect.
The London office is a satellite office, with our main office being in Tunbridge Wells.
We successfully manage a portfolio of London properties from our Tunbridge Wells office, with regular site visits to London.
Please contact us directly at support@pembrokepm.co.uk if we can be of any further assistance.
Kind regards,
Customer Service Team
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