This is the only place I can find that stocks my favourite hair at a reasonable price. I think they offer a very good shopping experience, the prices are similar - if not the same, to the afro hair sh... Voir plus
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They don’t contact you back ever tried to cancel an order emailed to ask for it to be and nothing. Then shipped product out 4 days later. Just really bad customer service i ordered wrong product as de... Voir plus
I would really like to give minus zero star if I could, this company do not deserve any star in the first place, I ordered hair and gel since October last year (2023), and we're on the last day in Jan... Voir plus
I wouldn't have bothered reviewing your company. but I kept getting reminders. I did not receive anything from Perry Barr Cosmetics. I ordered two eyeshadow palettes and was kept waiting for several... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are Afro and European Hair Care Specialists, home to 100+ Brands.
Coordonnées de contact
274 Wellington Road, B20 2QL, Birmingham, Royaume-Uni
- 01213314906
- info@perrybarrcosmetics.com
- www.perrybarrcosmetics.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
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Good customer service
Very good customer service. Well packaged and wig was very good. Will definitely order from them again.
Excellent service product as what was…
Excellent service product as what was expected. Good customer experience.
The item was shown as in stock at the…
The item was shown as in stock at the time of order and payment was taken but no communication followed. I had to call the company to enquire about the delivery date to be told that the item was discontinued and I have not yet received a refund.
Payment taken when products unavailable
Order placed 31.01.23 and payment taken. Email received on 08.02.23 stating items refunded, no explanation given, refund received on 10,01.23. Poor communication
Inexperienced staff and terrible customer service
First, I ordered a product but did not get a reference number. Worst still, I was not sent a confirmation e-mail. 5 days later, I called the office severally regarding my order. I was asked my order number, I told them I wasn’t given but they kept arguing that I should have it. They did not provide other means of resolving the issue. The person behind the phone does not understand English properly, so I asked him to pass me on to someone else, 10 minutes after nobody came for the phone. I was forced to end the call myself
Out of stock…
The product I ordered was out of stock and it took 5 days to notify me. Stock control should be automated to avoid this disappointment.
Great communication and fast shipping
i am missing one of the items from my…
i am missing one of the items from my parcel, i have emailed the company yet no reply i am really unsatisfied with this
I was refunded for some of the items…
I was refunded for some of the items that were out of stock in my order however it wasn’t the correct amount I am still owed money I have tried emailing but the email address is invalid and no other way of contacting
December order results in January cancellation.
Ordered the product on December 29th which wasn't shown to be out of stock in the website and was then notified on January 10th that the order had been refunded to my card. Not great at all from a customers perspective regardless of all the other efforts made to communicate and get the order processed.
HAVE NOT RECEIVED PRODUCT YET NO RESPONSE FROM THE BUSINESS
I have placed and order on the 18th December. Haven’t received it yet. I emailed them on the 22nd asking the whereabouts regarding the order, No response. I have doubts are they genuine business or fraudulent activity take money from customers and never deliver the product!!!!!
The company is very helpful
The company is very helpful. Contacted me with any changes and came in good time
Contacted beautizone to enquire about…
Contacted beautizone to enquire about my order. Was told I was going to get a call back but that did not happen. My parcel arrived 10 days late where as the website it states 2-4 working days. Was told I was going to receive the delivery refund which never happened.
Exchanged Goods
I ordered the wrong thing in error they were very helpful exchanging the product
Not received item no reply from…
Not received item no reply from customers service sent 3 emails having to go through bank for refund would not recommend at all terrible
Placed an order on 27th November still…
Placed an order on 27th November still not received told due to Royal Mail strikes there is a delay, but I have not even received an email to say it’s been dispatched. The system shows order placed but not dispatched all this time. Their customer service is shoddy they don’t respond to emails I will have to cancel my order I will never purchase from them again!
Good store with good stock
They have most products I use for me and my daughter. I only gave 4 stars because 2 items were sold out after I placed the order. I got a refund tho. I wasn’t just happy I didn’t get the 2 items as they were the most important part of the order. Asides that Perry Barr cosmetics is a good shop 👍👍
Quick and efficient service
Quick and efficient service. The seller even called me to confirm what I ordered and shipped it the next day
Awful ordered products from them…
Awful ordered products from them messaged 3 times to ask when would be delivered no response after 2 weeks an email to say I was having a refund so not buy
Misssed two packs
I received my order was on Monday 14th November 2022. I selected pack of 7. I missed two packs. I received pack of 5.
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