The delay in shipping had barely any communication on why. Lucky I wasn't in desperate need and planned ahead. Better communication in between ordering and shipping would be great. Once shipped less n... Voir plus
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Lisez les avis des autres
Always great shopping from petcircle. They always deliver very quickly and the one time I had any problem with them where they send me the wrong product they very quickly solved the problem with me ov... Voir plus
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Quick postage Great prices Shame about the actual delivery itself which isn't Pet Circle's fault but when delivered i could literally hear the boxes that contained the kitty litter being thrown nea... Voir plus
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I found it difficult to set up automatic delivery by myself but once I could communicate with your staff , they did it for me. Very fast delivery and great price compared with our pet shop. Thankyou.a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back! After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible. More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle! Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best. Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order. Fast shipping If you place your order before 1pm, it will be dispatched on the same day. We also offer a same day shipping option for selected Sydney suburbs - order before 1pm, and you will receive your order the same day before 7pm (even on weekends!). Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.
Coordonnées de contact
Level 7/9 Castlereagh St, 2000, Sydney, Australie
- sales@petcircle.com.au
- www.petcircle.com.au
4,5
Excellent
8 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great service experience perfect every…
Great service experience perfect every time thanks pet circle great work guys 👍🙏
17 avril 2026
Avis spontané
Ease of ordering with extremely quick…
Ease of ordering with extremely quick delivery
17 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Denise,
Thank you for your wonderful feedback!
We’re so glad to hear you found the ordering process easy and that your delivery arrived so quickly. We appreciate your support!
Kind Regards,
Sandy
First purchase from Pet Circle
First purchase from Pet Circle, found the experience extremely positive, their web site is informative and their communication clear. Have set up a repeat order delivery frequency and am very happy with everything to date.
10 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Gordon,
Thank you for sharing your wonderful review!
We’re so pleased to hear your first purchase went so well and that you found our website helpful and our communication clear. It’s great to know your repeat delivery is all set up and working smoothly.
Kind Regards,
Sandy
Disappointed
I’ve never had an issue in the 5+ years of being a customer but….
I know there are many issues regarding fuel atm but the cost of my dog food does not warrant jumping $36 from my last order. Disappointed?!, very much so.
19 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Sam,
Thank you for taking the time to share your feedback, and for being a loyal customer over the past 5+ years.
We’re sorry to hear your recent experience with pricing has been disappointing. We understand how frustrating it can be to see a significant change between orders, especially on a regular purchase like dog food. While pricing can vary due to supplier and market changes, we completely understand your concern.
Our Price Beat promise is all about making sure you get the best deal possible. We check thousands of competitor prices every day, and beat them. But if you find a lower price, we won't just match it, we'll beat it too.
If you spot a particular item at a lower price and want us to price beat it, just send an email to sales@petcircle.com.au. One of our friendly customer experience specialists will be more than happy to assist you.
Kind Regards,
Samantha.
Fast delivery and good prices
19 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Pauline,
Thanks for taking time out to leave us such a fantastic review!
We’re super proud of our speedy delivery so we love hearing feedback like this.
If we were a dog, our tails would be wagging really fast right now.
Kind Regards,
Samantha.
Great delivery time
17 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Wayne,
Thank you for your feedback! We’re so glad you were happy with the delivery time.
Thanks for choosing Pet Circle.
Kind Regards,
Samantha.
Very fast delivery 1 day at a very good…
Very fast delivery 1 day at a very good price. Keep up the work
17 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Ton,
Thank you for your great feedback! We’re so glad your order arrived so quickly and at a great price.
We really appreciate your support. Thanks for choosing Pet Circle.
Kind Regards,
Samantha.
I found it difficult to set up…
I found it difficult to set up automatic delivery by myself but once I could communicate with your staff , they did it for me. Very fast delivery and great price compared with our pet shop. Thankyou.april
6 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Erica,
Thank you for your feedback!
We’re glad our team was able to help you set up Auto Delivery and make the process easier. It’s great to hear you’re also happy with the fast delivery and competitive prices compared to your local pet shop.
Kind Regards,
Samantha.
Réponse : Pet Circle
Hi Stephen,
Thank you for your feedback!
We’re so glad you were happy with the quick delivery.
Kind Regards,
Samantha.
I have been shopping from pet circle…
I have been shopping from pet circle for a while know I love the auto delivery
18 avril 2025
Avis spontané
Réponse : Pet Circle
Hi!
Thank you for your lovely feedback!
We’re so glad you’ve been shopping with us for a while and are enjoying Auto-Delivery, it’s great to hear it’s making things easier for you.
Thanks for choosing Pet Circle.
Kind Regards,
Samantha.
The delivery was fast
The delivery was fast, and all the products were in the parcel.
13 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Satomi,
Thanks for your fab review! We love to hear that you and your furry friends are loving Pet Circle and our speedy delivery.
Your kind words just made our day.
Kind Regards,
Samantha.
Always good value and very helpful if…
Always good value and very helpful if any issues
16 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Romina,
Thank you for your lovely feedback!
We’re so glad you find great value with us and that our team has been helpful whenever needed.
Kind Regards,
Samantha.
Ordering was easy and omg placed my…
Ordering was easy and omg placed my order on the Tuesday and it arrived on the Wednesday, unbelievable!. It was also packed very well. Very happy allround.
14 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Robyn,
Thank you for your fantastic feedback!
We’re so glad to hear your order arrived so quickly and was well packed and even happier that you’re very happy all round!
Kind Regards,
Samantha.
Always Great Prices.
Amazingly fast delivery and always very competitive prices.
15 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Dave,
Thank you for your wonderful feedback! We’re so glad you’re happy with our fast delivery and competitive prices.
We look forward to packing your next order soon.
Kind Regards,
Samantha.
My delivery was an absolute nightmare
My delivery was an absolute nightmare. Not long after delivery to the wrong address I contacted your customer service. The only “help” they could provide was send an email to the “courier partners” who would get back to me in 48 hours. The delivery was blocking my neighbours access to her garage. She was not happy. I was distressed. I was forced to move 5 x 13kilo boxes away from the garage door & having a back injury it was extremely difficult. Having customer service support offshore, who cannot contact the courier company is not great. I ended up contacting the courier company myself & was in contact with them until re delivery on Monday lunchtime. Do better PetCircle, employ staff in Australia who can troubleshoot when a delivery goes wrong.
11 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Mary,
We’re truly sorry to hear about your experience,this sounds incredibly stressful, especially with the delivery being left at the wrong address and causing access issues for your neighbour.
We also understand how difficult it must have been for you physically, particularly having to move multiple heavy boxes with a back injury. That’s not something anyone should be put through.
We’re very sorry that our support in the moment didn’t meet your expectations and that you were left to resolve the situation directly with the courier. When issues like this arise, we absolutely aim to provide clearer, more effective assistance and your feedback highlights an area where we need to do better.
We really appreciate you taking the time to share this with us, and we’re sorry again for the impact it had on you.
Kind Regards,
Samantha.
The delay in shipping was frustrating
The delay in shipping had barely any communication on why. Lucky I wasn't in desperate need and planned ahead. Better communication in between ordering and shipping would be great. Once shipped less notice would also be great. I recieved over 8 emails once the package left. I really only needed 1 . This resulted in me cancelling my auto shipped items as I donot trust i will recieve on time in actual busy periods.
16 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Amy,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the lack of clarity and communication around your order and the number of notifications you received once it shipped. We understand how this would feel frustrating and not particularly helpful, especially when you’re trying to plan ahead and rely on consistent delivery timing.
We also hear your concern about trust in receiving orders during busier periods, particularly in relation to your Auto Delivery. Your feedback about communication before dispatch and reducing unnecessary emails is really valuable and has been shared with our team for review.
We appreciate you raising this with us, and we’re sorry we didn’t meet your expectations on this occasion.
Kind Regards,
Samantha.
A1 service
I can find what I looking for easy and delivered very quickly NO COMPLAINTS
14 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Lex,
Thank you for your great feedback!
We’re so glad you’re finding everything easily and that your orders are arriving quickly, no complaints is what we love to hear! 😊
Thanks for choosing Pet Circle.
Kind Regards,
Samantha.
Great Company!
Delivery was always on time and reliable. It was really great to support other businesses and not have to worry about getting these from the supermarket. Better prices here too!!
16 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Lyn,
Thank you for your lovely feedback!
We’re so glad you’ve found our delivery reliable and that we can make things easier (and more affordable!) compared to the supermarket.
It means a lot to us to have your support.
Kind Regards,
Samantha.
Delivery instructions are never followed
Every time I order from Pet Circle, the delivery instructions are never followed.
I live in an apartment and have clear instructions to leave the order IN the lobby.
Every single time the order is left on the street OUTSIDE my apartment without the driver even ringing the intercom.
I have alerted Pet Circle of this 5 times, to no avail.
My orders are generally $100-$250 not exactly the best customer service leaving orders on the street OUTSIDE.
Petbarn match the prices of Pet Circle and delivery instructions are followed.
14 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Bek,
We’re really sorry to hear this has been your experience, especially after you’ve raised it multiple times.
Having your orders left outside on the street, rather than safely in the lobby as requested, is not acceptable. We completely understand your concerns, particularly given the value of your orders and the risk involved.
We’ve taken your feedback seriously and will be reinforcing your delivery instructions again with our delivery partners. This isn’t the level of service we aim to provide, and we’re sorry we’ve let you down here.
Thank you for taking the time to share this with us.
Kind Regards,
Samantha.
It was the delivery problem
It was the delivery that I had a problem with. I was notified the parcel had arrived and I had to walk up and down the street hoping I could find it. My $70 parcel had been put on #7s doorstep not #3. I did emal Pet Circle who did apologise.
14 avril 2026
Avis spontané
Réponse : Pet Circle
Hi Leonie,
Thank you for sharing your feedback.
We are sorry that your experience was not an amazing one and we are very disappointed to hear that we have failed to meet your expectations with this delivery.
We would like to assure you that we are constantly working to improve our customer experience and welcome any feedback that we can use to do so.
If you haven't already, could you please reach out via sales@petcircle.com.au and our customer service team will be able to pass on your feedback.
Kind Regards,
Sandy
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