Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

From the moment i contacted them the commuication has been incredible via whats app messages. Stan came to do my training today, what an absolute legend he is. From the get go he put me at ease, such... Voir plus

Noté 5 sur 5 étoiles

Iv been using Petscanner services for nearly a year now. Well, can't recommend them highly enough. Easy to use app, friendly and excellent customer services. Very low cost transfers of microchip det... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recently completed my microchip training with Dawn. I was a bag of nerves but Dawn was so down to earth and chatty she had me relaxed in no time! Her training was thorough and comprehensive and this l... Voir plus

Noté 5 sur 5 étoiles

It works great and is probably one of the few systems that will alert you if your missing dog or cat is ever scanned and searched for on any one of the 13 Defra databases and will tell you which datab... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de contrôle des animaux
  2. Magasin d'articles pour animaux

Écrit par l'entreprise

Find, scan and reunite lost pets or register your own pet for the most effective microchip protection. UK Government approved pet database. We offer registration at just £2.99 per pet and low cost scanners starting at £9.99.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

305 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Everything was easy

Everything was easy, not complicated at all. Received certificate on time, very pleased with the service.

25 novembre 2021
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello Linda,

Thanks for taking the time to review our pet registration service and certificate.

Many thanks,

The PetScanner Team

Noté 1 sur 5 étoiles

Potentially dangerous

Terrible app, terrible website, impossible to get hold of. Looking like I’ll have to get my pet re-chipped with a chip that actually works.

Who wants their pet to have two chips floating round in them, or pay for one to be removed? Not good for the animal and potentially dangerous.

10 septembre 2021
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello Richard,

We take matters like this very serious. Please could you email all the relevant information over to us at support@petscanner.com

It is likely that your pet’s microchip was rejected rather than faulty. However, we want to make 100% sure this is the case and that all your details are up to date on the PetScanner database if your pet does need to have a replacement microchip. We will also make sure all fees are fully reimbursed.

Many thanks,

The PetScanner Team

Noté 5 sur 5 étoiles

Implanter Course

Just completed the implanter course and have been really happy with the process from start to finish. I will now transfer all my microchips for my own dogs to petscanner.com as the registration is only £2.99. A great price for all new puppy owners.

11 août 2021
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello Stephen,

Thank you for your review on our microchipping course and for registering your pets with us!

Many thanks,

The PetScanner Team

Noté 5 sur 5 étoiles

Petscanner 5 stars

Iv been using Petscanner services for nearly a year now. Well, can't recommend them highly enough. Easy to use app, friendly and excellent customer services. Very low cost transfers of microchip details ...only £2.99.
And all DEFRA registered.
Brilliant all round ***** 5 STARS

10 août 2021
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hi Karen,

Glad to have you with us and thank you for the 5 stars!

Many thanks,

The PetScanner Team

Noté 5 sur 5 étoiles

Fabulous company!

Fabulous company!! Easy to deal with. Excellent communication. Fast service and always happy to help!!

4 août 2021
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hi Claire,

Thank you for the feedback !

Many thanks,

The PetScanner Team

Noté 5 sur 5 étoiles

Professional quality service

I began using this company after advice from a friend who couldn't recommend PetScanner highly enough. I've been with PetScanner for several months now and can only say how easy it is to use their services. Customer service is A1 and I can reach them by phone without problem and they always follow up on emails. The PetScanner team are very professional, friendly, polite and helpful.
I would never use another DEFRA approved microchip registration company.

4 août 2021
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello Estella,

Thank you for your fantastic feedback - we're glad you are happy with our service.

Many thanks,

The PetScanner Team

Noté 4 sur 5 étoiles

Poor service on Microchipped Dog-UPDATED TO 4*

The Petscanner Database did not release my details when my dog was lost - thus costing me the Warden callout fee plus kennel fees for something they should have prevented. My dog was scanned by the Warden and Petscanner refused to release the information.

UPDATE:
The team did follow up a few times with me to make sure that my dog is back safe - it seems that the warden never requested her details from them .... so PetScanner is not to blame - so from 1* to 4*

15 juillet 2021
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello Douw,

Thanks for the honest review. I am glad we could get this sorted for you!

Many thanks,

The PetScanner Team

Noté 1 sur 5 étoiles

The scanner only works when the…

The scanner only works when the location setting is on and the phone can connect to PetScanner.com. Unfortunately that page appears to have frequent connection problems making it impossible to use the scanner. Good idea but too many flaws to really work.
We need a reliable scanner.

18 juin 2021
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello Stiofan,

Sorry to hear that you were unable to use the scanner due to connection problems. Our downtime is very minimal and calculated to run during the most inactive time frames to prevent any interrupted services. The downtime you incurred on the 18th June was due to an Open Reach issue in our area.

At this current moment in time, we require internet access to obtain the microchip number and to be able to crosscheck other databases. We also provide the scan record to the registered keeper of the pet. We are looking at ways to implement a 'offline' ability to our existing app and scanner.

Many thanks,

The PetScanner Team

Noté 5 sur 5 étoiles

Updated review… working very well now!

I reviewed this product a couple of years ago and gave an unfavorable review, because it didn’t seem to work with my iPhone and/or my microchips. Well, I’m not sure what got fixed, but it is now working perfectly with my iphone. The company was helpful with the previous problems, so I was also happy with the level of customer service. I would now say that this is a great product for the price and am happy I got it.

18 octobre 2020
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello Kevin,

Thanks for your honest review.

Due to the nature of the implantation procedure, there will always be microchips that have migrated deeper or around the body which is something we are unable to foresee.

We are working on increasing the range for our iOS users which may increase the scan range of the current scanner you have.

Many thanks,

The PetScanner Team

Noté 5 sur 5 étoiles

It works great and is probably one of…

It works great and is probably one of the few systems that will alert you if your missing dog or cat is ever scanned and searched for on any one of the 13 Defra databases and will tell you which database holds the pet's details. Highly recommended with the right package.

18 janvier 2020
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hi John,

Thank you for your kind words. We are the only database that gives alerts on your pet's microchip.

Kind Regards

The PetScanner Team

Noté 5 sur 5 étoiles

Great for scanning new cats in the area…

Great for scanning new cats in the area that you think may be lost. With the microchip number you can call any vet and they can check the number on the online database. This will often reunite the cat with its owner.
Much easier than trapping the cat and taking it to the vet to scan.

15 janvier 2020
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello Clare,

Thank you for your amazing review!

Many thanks

The PetScanner Team

Noté 3 sur 5 étoiles

Doesnt work without Internet and GPS

Gadget price, but in my eyes big dissadvantage that I cant scan without internet connection and GPS.

17 décembre 2019
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hi Martin,

Thank you for your feedback - we require internet connection for security and to allow our users to be notified when their pet is scanned.

Many Thanks,

The PetScanner Team

Noté 5 sur 5 étoiles

Reads the pet chips easily.

Reads the pet chips easily.
Easy to use.

16 décembre 2019
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello!

Thank you for your great review.

Many Thanks,

The PetScanner Team

Noté 1 sur 5 étoiles

Waste of money

Waste of money, I do not care to subscribe to your services only needed a scanner.

12 décembre 2019
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hi John,

Our pet registration and subscription is completely optional.

Using a PetScanner to scan for microchips is free (paired with our free app).

Many Thanks,

The PetScanner Team

Noté 4 sur 5 étoiles

Está muy bien

Está muy bien, pero tendría que tener la opciones de otros idiomas. Y a veces el lector no lee el chip. Pero en general bastante bien.

12 décembre 2019
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello,

Thank you for your comments :)

Many Thanks,

The PetScanner Team

Noté 5 sur 5 étoiles

really good product works well only one…

really good product works well only one thing is that i would like to see a add on to the app that has a google surch button to look the number up or copy the number button to take over to google to such it that way if you find some ones dog you can do a googel surch of the number and find the owner onlne and a link to the mic chip site

12 décembre 2019
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hello!

Thank you for you fantastic feedback, we will take your comments on board and consider these in our app development.

Many Thanks,

The PetScanner Team

Noté 2 sur 5 étoiles

Only good for dogs registered with petscanner.

Didnt find out until purchased that it only scans dogs that have the same membership with them. I bought it because we rescue lots of dogs and not any so far we rescued . The scanner now takes pride of place in the bin

12 décembre 2019
Avis spontané
Logo de PetScanner Find.Scan.Reunite.

Réponse de PetScanner Find.Scan.Reunite.

Hi Steve,

Your PetScanner can scan any existing microchip in any pet, it doesn't have to be registered with the PeScanner database - at a minimum, it will show you the microchip number and the database the pet is registered with (we search all 13 government approved databases and over 40 worldwide databases).

If the scanned pet is registered with PetScanner, the app will show you further details. More information on this can be found on our website https://www.petscanner.com/index.php/using-our-scanner/

Many Thanks,

The PetScanner Team

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