Pie Insurance Avis 

I have had this company for 3 years, and got too busy the last 2 years at the end of our policy to change. They are horrible! If you get a human on the phone, they can never help you, and will send you to a vm that will never get responded to. They have left me in the lurch more times than I can count. These positive reviews have got to be from new clients. Our other insurance companies get alot of their unhappy clients. Save yourself future frustration and find a company that actually helps their customers.

I was very impressed! Thank you for giving me hope that there are still people who are helpful and professional!

Was very helpful and professional!
She had a lot of patience with my many questions.
Customer friendly, excellent communication!

Customer service rep was excellent. Answered all my questions and a timely matter. Also I was not put on hold for longer than 10 to 15 seconds. If I can give 10 stars I would. Super Knowledgeable. Provided options on keeping my insurance instead of canceling.

Very knowledgeable and easy to work with. We had a complicated problem and she was very accomodating. Excellent service!

Jazz took her time to listen to my enquiry and patiently sought out for me all the information I needed. I must say it was an amazing, awesome experience. She was professional, patient, empathetic and took it upon herself to see to the quick resolution to my calling.

I used them for WC for my business and after a year, i got a notification that they were dropping me. I was originally recommended by my husband who was also using them for his WC and he also got a letter of notification a few months later that they were also dropping him. A year later they decided to audit me and sent me a bill. I DO NOT RECOMMEND THEM! This is from 2 different companies who used them!

Customer service was amazing! She gave me answers to everything I needed to know and a little extra information that I would need moving forward without an agent.

They offered me a policy of WC and 2 days later they cancelled my policy, because they didn’t offer for clerical employees, although they took my payment of almost $800 and they’re lagging on making me my refund like they promised, if you call and ask for new policy they answer right away, but for this kind of issue I had wait over 1hr and no luck…. Don’t recommend to anyone please stay away

Kelly Rodriguez went above and beyond to assist me with an important matter that was holding up a significant payment from a client. Kelly called & mailed to make sure that we received everything required. We are pleased that our invoice is now being processed.
Thank you Kelly!

On June 10th I began contacting the audit department by email since they do not accept phone calls about audits. I have sent at least 10 unanswered emails. I asked them for an explanation and completed their dispute forms (after weeks went by I had another Workers Comp agent look at my audit). To date I have gotten one response on July 31 asking for more information. I was automatically charged *a lot* after my audit results. I cannot wait to not have this company as my workers comp insurance.

Asrah was SUPERB! She was very helpful and knowledgeable. She listened and communicated well. She open and approached each task with a positive attitude and resolved the issue. Her commitment to customer service was outstanding her professionalism was phenomenal!

Recently acquired Workers Comp through Pie and I'm very happy with the experience! Everyone I've corresponded with has been highly responsive, helpful, and accommodating. Pie also has the lowest premium that I could find anywhere and didn't yank me around or send me to other agents. Straightforward, easy to set up and access.

Stephanie Deckman, premium audit specialist at Pie surpassed my expectations. She was extremely helpful and prompt with answering any inquiries.

We received our annual audit in November of 2023. We never were informed of a premium increase. We never received anything by mail or email regarding a quote. I was called once by them stating they couldn’t get the premium quote for new policy to send. I gave her my email. They had the wrong email. Still never received anything after I was told it was corrected. 6 months later, we find out my husband’s email was entered into their system incorrectly as well. That was corrected. In May 2024, I receive my new premium. No notice. Just woke up to what was once 185 a month was now 1347 a month as per the draft in my account. This was unauthorized. I called to cancel and was told I couldn’t until I got another provider. So I did. The next day they sent a docusign over for cancellation 5/22. After a new bill for 4,700 came through as an “invoice”. 6/21 I received an email that it was processed. A month later. I have noticed that my payments have varied throughout the year, so now I’ll be adding up the total paid. I’ve requested a copy of the audit several times by email. No one responds. I called and it went straight to a recording saying to email audit department. I can’t pay that much money on a whim. The last bill just said it was from the audit. No copy of the audit provided. We just received a certified letter which I’m sure is threatening to send to collections. I’ve lost a lot of sleep over this. Something seems incorrect and these amounts when I run calculations to estimate from the ca.gov site for WC calculations. Seems way off. We are a very small business. This has been a devestating experience.

If you cancel your insurance they will continually hit you with bogus audits and new charges to your credit card. If you try to call and reach the audit department for clarification or to explain the charges you will be on hold indefinitely. Cancel your credit card or dispute the charges every time they try to charge. I've cancelled my policy 6 months ago and they still try to bill my card.

It was a quick and efficient experience.

she greeted me so nicely, was very helpful and very professional

Few years using it and when decided not to renew with them, the audit start finding extra charges 8 months after policy expired.
And charge to your credit card, even having writing
not authorized charges.
Never again.