Pillar Properties Avis 87

I had seen poor reviews for this company and decided to give them the benefit of the doubt. All of the things the bad reviews had said were confirmed when I moved in. A profit-hungry agency which does little to care for its properties or tenants is how I would best describe it. Both my housemates and other people I know renting through them say the same thing. They take advantage of the lack of supply of rental accommodation in Reading, and resultantly exploit customers who have no other options. Very poor response time to issues and repairs, lie about the condition of the property, hidden charges and extra costs involved, attempt to overcharge for everything. An awful company. They need to realise that their actions are immoral, and the wellbeing of their tenants should have even a remote amount of priority in their business. Do not recommend unless you are absolutely desperate.

Excellent service by Pillar Properties as usual. Hats off particularly to Tommy for his quick professional actions and response time.

This evening one member Tommy gun was on the line. Associated with property management answered the phone. I was locked out of my house. But the agency contact called an agency to resolve in the morning and gave excellent advice of how to access the house late night. Excellent company 👍 great to know an agency can help 247

I recently had the pleasure of living in a room within a 6-7 room apartment managed by Pilar Properties, and I couldn't be happier with my experience. From the very beginning, everything was smooth and hassle-free.

The apartment itself was clean, well-maintained, and equipped with all the necessary amenities. My room was comfortable, spacious, and provided a quiet environment perfect for working and relaxing. The shared areas were always kept tidy, thanks to regular cleaning services arranged by Pilar Properties.

What truly stood out, however, was the exceptional service provided by Pilar Properties. The landlord was incredibly helpful and responsive. Whenever I had a question or needed assistance, they were quick to respond and always went above and beyond to ensure my comfort and satisfaction. Whether it was fixing a minor issue or providing information about the local area, Pilar Properties was always there to help.

Overall, I had a fantastic experience living in this apartment, and I highly recommend Pilar Properties to anyone looking for a reliable and supportive landlord. They truly made my stay enjoyable and stress-free. Thank you, Pilar Properties, for all your help and for providing such a wonderful place to live!

Genuine 1 star reviews keep getting removed. Check out the companies reviews elsewhere, average 2 star and mainly negative feedback.

Worst company I have dealt with in my life, their actions towards me have felt evil.

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Tommy Godleman was very efficient and helpful, dealt with our maintenance issue very quickly and was really understanding. Highly recommend Pillar Properties.

Super professional property management company with great people who are extremely efficient and communicative.

Top drawer people to deal with.

Working with Pillar Properties and more specifically Ivan was such a reassuring experience! Ivan was very professional, listened to my concerns and what I needed in my property search. He was accommodating and flexible when I asked to view another room on the day and demonstrated excellent customer service. Ivan was knowledgeable about other tenants and the properties he was responsible for and it was evident that he is passionate about matching the individual to the right property, paying attention to detail. The admin team at Pillar Properties has also been incredibly quick and responsive during the vetting process. A very positive experience after being out of the renting scene for a couple of years so I'm very grateful to Ivan and Pillar Properties.

I have contacted this company by telephone and email for follow ups on 3 different properties. On each occasion the company promised that somebody would follow up on my enquiries. In spite of many follow ups the response from this company was ZERO. If I could give them 0 stars I would do so. The date I mention below is just 1 instance of their failings

I'm very satisfied with Pillar Properties and would recommend them to other landlords with property in the area.
I'm kept informed but not bombarded with relevant information, statements are easy to read and rents collected on time, and maintenance issues are dealt with swiftly and without fuss.
I know that both my properties and my tenants are being very well cared for.
The staff are professional, fair and friendly and provide a reliable and stress free solution to long distance property ownership.

I have multiple properties with Pillar and I'm extremely happy on how they operate and keep me updated. I'm a busy business owner and needed a letting agent that could run and let the properties for me with very little input from myself. Their tenant selection has been great and the properties are well maintained. I would highly recommend.

As a landlord my expectations continue to be exceed by Pilliar properties as they manage and run there business in a smooth and professional manner constantly evolving with changing times.
Pleasure to do business with this team.

I am a landlord who uses Pillar Properties to let my rooms. I have used other agents but have decided to give all my rooms to Pillar Properties to manage. They understand the rental market in Reading which is a huge benefit to their landlords. The team from admin, maintenance and lettings is professional and friendly. They always keep me updated on viewings, vacating tenants, maintenance issues and maintenance costs. For the last two years my occupancy rate has been sky high. Thank you, Pillar Properties.

Pillar provides the highest professional service managing my properties and looking after the tenants. I recommend Pillar Properties to property owners.

Very pleased with Pillar Properties. When I moved into the rental property Pillar took my concerns seriously and agreed to deal with the issues I had with the room before moving in. They followed through and resolved it in good time. The rental property is well maintained. I would be happy to use them again in the future if I were looking to move into a shared accommodation.

Poor service provided during my tenancy.

I recently moved out after being a Pillar Properties tenant for a year and I would totally recommend them to anyone. Both the admin and maintenance teams are excellent, and all our issues were resolved quickly. The house was cleaned thoroughly every two weeks as stated in our contract.
Special thanks to Ivan who was always there when we needed help.

Recently moved out as I just got engaged so moving home, but had I not been, I'd have loved to stay as a pillar tenant! Great agency, they really care about the tenants. Peaceful landlords. Maintenance issues resolved very quickly and thoroughly. Our house was cleaned professionally weekly, and it didn't even come out of our rent. Team always responsive and polite, from the admin team, to Ivan and the maintenance team. Highly recommend: peaceful stay and professional team.
Imani

Professional and fast service. The agents are efficient and quick to respond. There may be some missteps in communications at times but nonetheless, with careful management of rent, Pillar Properties is definitely a responsible property agent. I'd recommend, cheers mate!