Pirates Cave Chandlery Avis 

on there website it says if ordered before 1pm then delivered next day, I ordered late on Thursday (expecting item to be delivered Saturday) and didn't receive it till Monday which meant a few people who had offered to help couldn't managed because of work. I phoned the company to say I would like my postage returned but was told that they would have to pay extra for it to be delivered on Saturday so no way they would give me anything. So be aware that if it is later than Thursday 1pm use someone else.

Phoned up tp order a raymarine transducer on website says £229, phoned to order suddenly £266. Buyer's
Beware

I bought some deck shoes from Pirates Cave but they mixed up 2 orders and I recieved the wrong shoes.
I called them about the issue and within half an hour I recieved an email with a return label and in less than 24 hours I received the correct shoes from them.
Unbeatable customer service.

Saw they had what I was looking for. First time buying from this company, will definitely get more things from pirates Cave. Communication has been brilliant and quick delivery. Thanks again 5 stars definitely

Purchased some fenders to collect in-store. I phoned up and they checked the stock for me, I paid over the phone then collected a few hours later.

Made an order 2 weeks ago, had emails to say order successful and another to say payment complete, haven’t heard anything since about delivery or being dispatched and have emailed and tried to call with no answer to either.

Not great - they will accept your order online for items they do not stock and you pay in full, then you wait weeks and weeks without receipt of the item you ordered. They never return calls despite numerous promises when I called them and they never answer any e mails. Finally I have received my refund but it has taken a month.

Fantastic customer service and great people to work with. They gave me time and attention while being rather busy providing excellent service to other customers as well. My parcel arrived within 24 hours of them shipping between UK to USA. Unbelievable. Highly recommend!

placed order online ,i missed off my house number so had to ring in,great customer service details were updated ,got my boat next day delivery at a fantastic price ,very professional business with the most competitive rates i could find

Pirates Cave Chandlery please reply to my three emails about only half my order being delivered on 8th May after my order place on 22nd April. After almost a month I still do not have all the items I paid for.

Order ref: ORD58094

My experience of Pirates Cave Chandlery so far…

I placed an order for four lifejacket maintenance items on 22nd April.

A (partially) delivery, 16 days later, was made on 8th May.

The courier did not ring the bell (both my wife and I were in), left the delivery bag on my doorstep and recorded it was signed for by a name I do not recognise. When I picked-up the delivery bag I noticed there was a hole in it so, being worried about the damage, I took a photo of it before I opened it. On opening it I found only 2 of the 4 items present.

I immediately emailed Pirates Cave Chandlery to state only a partial delivery had been made along with photographs of the hole in the delivery bag and the items delivered.

I have since sent two further emails chasing for an update on 14th May and 16th May and still heard absolutely nothing.

Pirates Cave Chandlery, please contact me to confirm how you will complete your contractual obligations as per our order agreement.

Regards,
Matt

Easy to use, well stocked online store with great back up support. Delivery was fast and efficient. Very impressed.

I ordered a pair of deck shoes as a present. Unfortunately they were too small in the recipients usual size so I returned them for a refund plus placing a replacement order. I was very disappointed that not only did I have to pay postage to return them but also the original high delivery fee (of £5.95) was not refunded. I contacted the company and was informed this was the policy. I’ve therefore lost nearly £10 just because the shoes didn’t fit. I had even already placed a replacement order (and paid postage again) which I wouldn’t have done if I’d known about this. Perhaps don’t sell products online that need to be tried on if this is your policy.

Excellant service, items arrived on time , were well packaged, delivery instructions were followed to the letter. very pleased

Friendly and helpful service, plenty of stock that’s well organised and easy to locate, at very good prices. Very happy with my experience, will 100% be back in future.

The staff were helpful and friendly. Lots of stock to choose from.

Ordered a life jacket over the phone, the staff were very helpful and the delivery arrived within the promised delivery window.

I would definitely recommend Pirates Cave and will be using them again in the future.

Superb company superb products highly recommended

Ordered an item with a promise of next day delivery as before 1. Made the order at 12:57.

No email/text within 24 hours so contacted and told it would be going out later that day and would likely be with me the next day. Gave them the benefit of the doubt given how close to 1 it was.

Next day no contact so phoned and given a tracking number over the phone. Checked item and not due to be delivered until day 3 as sent via Royal Mail 48 hour tariff.

There are some brilliant online businesses who do get the item to you the next day even if you have ordered late at night. This is not one of them. If like me you need in a hurry then be wary about trusting them to fulfill their sales pitch.

Even cancellation is difficult as they want you to send back item when it arrives rather than taking the mature step of recalling it themselves.

Update and upgrading from 1 because they did everything possible to sort the late arrival issue and it transpired that it was due to the carrier negligence rather than the company. The customer service was excellent once the issue had been raised,

22nd June 2023 - Placed order for deck shoes and received an email advising "working hard to complete your order and get this shipped out to you". No further communication. On 7th July I decided to check my account with Pirates Cave and found a note against order "HELD - Customer to Contact". As I had heard nothing from Pirates Cave I phoned them - "out of stock" was the reply. So cancelled order and ordered identical item form Marine Super Store - FedEx advised arriving 10th July - that's real service with the added bonus of being £4 cheaper!