Friendly installers who never stopped working for 2 days. Did an excellent job although there was a hiccup with the size of some of the frame (not particularly anyone’s fault). New frame part manufact... Voir plus
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I had all my windows replaced by Planet Home Improvements. Although all the windows were replaced in one day, the window sills, a vent and a window handle hadn't been received from the factory when th... Voir plus
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Went above and beyond to repair our glass door which they didn't have to do as out of warranty. Customer service was excellent and would highly recommend
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We have just completed our extension with Planet home improvements. The team have replaced a 40 year old cold and leaking conservatory. It took a while to get things started but once tea... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Planet is Cumbria's leading home improvement company. At Planet, we understand that choosing to undertake work on your property is a decision that doesn’t come lightly. With decades of experience under our belt and a brilliant reputation serving the people of Cumbria, we know a thing or two about improving people’s homes. We’re a family-run business that offers a bespoke design service, backed by market-leading products and exceptional craftsmanship and care – and we’d love to help you achieve your dream home.
Coordonnées de contact
Dockray Hall Road 31, LA9 4QY, Kendal, Royaume-Uni
- 0800 612 2255
- www.planetsouthlakes.com
4,5
Excellent
102 avis
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Excellent service from sales to completion
Excellent service from sales to completion. Highly efficient installation and all materials of very high quality. Everything went like clockwork.
26 mai 2026
Avis spontané
Réponse de Planet Home Improvements
Dear Stuart,
Thank you for your feedback. We’re really pleased to hear you were happy with the service from start to finish and that the installation went smoothly.
It’s great to know you’re satisfied with the efficiency of the team and the high quality of the materials used.
We really appreciate you taking the time to share your experience.
Kindest Regards,
The Customer Care Team.
Went above and beyond to repair our…
Went above and beyond to repair our glass door which they didn't have to do as out of warranty. Customer service was excellent and would highly recommend
19 mai 2026
Avis spontané
Réponse de Planet Home Improvements
Dear Kristen,
Thank you for your kind feedback.
We are delighted to hear that our team was able to assist with the repair of your glass door and that you were pleased with the service provided. Whilst the door was outside of its warranty period, we are always happy to help where we can, and it's great to know this made a positive difference.
Thank you for your recommendation and for taking the time to share your experience. It is very much appreciated.
The Customer Care Team.
Excellent service from our first visit to Planet…
From our first visit to the Planet Showroom in Kendal we were impressed. We were greeted by a friendly polite receptionist who listened to our queries. A home visit was arranged and a salesman came to visit us. Again he was friendly and helpful - and professional. He explained all the options for us, showed us brochures and took details. Subsequently we were visited by a Surveyor who took very detailed measurements and helped us to choose items like door handles. We were given a date for the work to commence and all the finance details.
Work commenced on an agreed date. First visit from an electrician to remove the light and doorbell. Then on the agreed date the Fitter arrived on time. He spent three days with us, as agreed, and worked in a friendly and professional manner to erect our new porch, including a pitched roof. He was Farley, and he paid great attention to detail. It was a pleasure to have him at our home. When he had completed his work he took away all the rubbish from our old porch. The site was left clean and tidy. He then contacted the plasterer who did an excellent job which took about a day. The next visit was from a carpenter who carried out woodwork. The electrician returned to install a new ceiling light. Finally when the job was complete we were visited by a cleaning team.
We are absolutely delighted with the finished job. It looks good and the materials are of a very high quality. We were finally contacted by the office to arrange final payment.
We have no hesitation in recommending Planet Home Improvements and will certainly contact them again for any work we require in the future.
9 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Dear Clive,
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that you were impressed throughout your journey with Planet Home Improvements, from your initial showroom visit through to the completion of your new porch. It is particularly pleasing to hear that every member of the team provided a friendly, professional and helpful service, keeping you informed and supported at each stage of the project.
We will be sure to pass your kind comments on to Farley and the other tradespeople involved. Attention to detail, quality workmanship and leaving customers' homes clean and tidy are all standards we strive to achieve, so it is wonderful to hear that these efforts were recognised and appreciated.
We are thrilled that you are delighted with the finished result and the quality of the materials used. Your recommendation means a great deal to us, and we are grateful for the trust you placed in Planet Home Improvements.
Thank you once again for your feedback, and we look forward to assisting you with any future home improvement projects.
Kindest Regards,
The Customer Care Team.
Nice Job
I had all my windows replaced by Planet Home Improvements. Although all the windows were replaced in one day, the window sills, a vent and a window handle hadn't been received from the factory when they came to install the windows. This meant I had to wait another few days for the window sills to be fitted, and another week before they came to fit the missing vent and window handle. It would have been better if they had waited until they had received everything before coming to replace the windows. Apart from that the windows look good and the people involved in installing them, were friendly, polite and worked efficiently.
27 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Richard,
Thank you for your feedback. We are pleased to hear that you are happy with the appearance of your new windows and that you found our installation team friendly, polite and efficient throughout the process.
We do, however, apologise for the inconvenience caused by the missing window items. Your feedback is valuable and will be shared with the relevant teams as we continue to review our ordering and installation processes to improve the customer experience.
Thank you for choosing Planet Home Improvements, and we hope you enjoy your new windows for many years to come.
The Customer Care Team.
Reliable -with no fuss.
Turned up on time for the first chat and at the survey and installation. Job done on the date we agreed and done well. The price stayed the price from the start.
3 mars 2026
Avis spontané
Réponse de Planet Home Improvements
Dear Paul,
Thank you for your feedback.
We’re pleased to hear everything ran smoothly from the initial appointment through to survey and installation. It’s great to know the work was completed on the agreed date, to a high standard.
Many Thanks,
The Customer Care Team.
Excellent experience from start to…
Excellent experience from start to finish, very professional and I’m very pleased with my new windows
15 mai 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Caroline,
Thank you for your feedback.
We’re delighted to hear you had an excellent experience from start to finish and found the service professional throughout.
Kindest Regards,
The Customer Care Team.
Friendly installers who never stopped…
Friendly installers who never stopped working for 2 days. Did an excellent job although there was a hiccup with the size of some of the frame (not particularly anyone’s fault). New frame part manufactured that day and delivered the next.Fitters made good and the new glass that had to be ordered was fitted the following week. Cleaning team came a couple of days later and was left with an excellent sparkling conservatory.
28 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Mike,
Thank you for your feedback.
We’re delighted to hear the installers were friendly, hardworking, and completed the installation to such a high standard. We’re pleased that any issues were resolved quickly with the replacement manufactured and delivered the following day, and the replacement glass fitted promptly the following week.
It’s also great to know the finishing touches from the cleaning team left you with a sparkling conservatory to enjoy.
Thank you again for taking the time to share your experience.
The Customer Care Team.
Excellent service
Delivered on the day. No fuss. No mess. I wouldn't have known the window had even been replaced. Didn't even have to decorate!
22 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Good afternoon,
Thank you for your feedback.
We’re delighted to hear the installation was completed exactly as planned with no fuss or mess, and that the finish was so seamless you wouldn’t have known the window had been replaced. It’s especially great to hear there was no need for any redecoration afterwards.
Your comments are very much appreciated.
The Customer Care Team.
We have just completed our extension…
We have just completed our extension with Planet home improvements. The team have replaced a 40 year old cold and leaking conservatory.
It took a while to get things started but once teams were on site everything went smoothly. We are now waiting for completion on Thursday with the cleaning team booked in for a morning visit.
Without exception the teams that worked on site were fantastic, very professional and friendly.
Like all builds communication is the key, we had long conversations with the surveyor, building manager and project manager. We got the build over the line within 7 weeks.
These are not cheap products but when you see the work that goes in to construction you can see why.
We were particularly impressed with the 20 year structure guarantee and 10 year building guarantee. We think the structure will outlast the rest of the house 😂
Thanks once again to everyone involved.
12 mai 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Andrew,
Thank you for your detailed feedback.
We’re delighted to hear you are so pleased with your new extension and that your old conservatory has been transformed into a warm and enjoyable new space. While we appreciate there was a delay in getting the project started, it’s great to know that once work commenced everything progressed smoothly and the build was completed within a good timeframe.
We’re especially pleased to hear such positive comments about all of the teams involved on site and that their professionalism and friendliness stood out throughout the project.
It’s wonderful to hear you value the quality of the construction and the guarantees provided, and we certainly hope the new structure stands the test of time for many years to come.
Thank you again for choosing Planet Home Improvements and for taking the time to share your experience.
Best Regards,
The Customer Care Team.
Effient and friendly service.
The initial visit to the showroom was a good experience. Very friendly and not at all pushy. As a result we had five windows and two doors replaced. Two of the windows are very awkward to get to but this did not phase either the surveyor or the fitters.
We were told that it would be two or three days to fit but was all sorted in one and a half. The fitters were polite and did their best to minimise mess and clean up which was lovely. We would be very happy to recommend Planet to anyone.
28 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Dear Christine,
Thank you for your wonderful feedback.
We’re delighted to hear you had such a positive experience from your initial showroom visit through to the completed installation. It’s great to know the team were friendly and approachable, and that both the surveyor and fitters handled the more awkward windows with confidence and professionalism.
Thank you for your recommendation and for taking the time to share your experience with Planet Home Improvements.
The Customer Care Team.
Perfect experience
We have just had a window and a back door installed this time the last time we had the whole house done
We cannot fault this company from design- fitting
And would be pleased to recommend this company
5 mars 2026
Avis spontané
Réponse de Planet Home Improvements
Good afternoon,
Thank you for your feedback.
We’re delighted to hear you were pleased with both your recent installation and your previous experience with us when your whole house was completed. It’s great to know you cannot fault the service from design through to fitting.
We really appreciate your recommendation and continued support.
Kindest Regards,
The Customer Care Team.
Brilliant service and quality product.
Brilliant service and quality product.
Dianne
16 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Diane,
Thank you for your feedback.
Your kind comments are very much appreciated.
The Customer Care Team.
Excellent service, quality and installation
Contacted Planet in August '25, and had a quote. Kevin was incredibly knowledgeable, experienced, and patient with my several versions (with and without doors, different options for a french door). Called his superior to also check whether we could specify no trickle vents in our circumstances. Also had a quote from a different, national company, who were several £k cheaper, but were incredibly pushy, whereas Kevin was just the right combination of keeping in touch but not too pushy.
Didn't get to actually buying until January. Purchase was smooth, and process clear. Survey for pulse test (airtightness) arranged easily, and fitting date confirmed for approx 6 weeks from purchase. This was reconfirmed 2 and 1 week prior.
Fitting was easy, clean, tidy and quick - quoted 3 days and done in 2. All windows and doors are as specified and incredibly minimal damage to paintwork.
Only slight gripe is that Planet play on their local, experienced team, but appear to have now a partnership or buyout by CO Home Improvements - I was surprised that this was the payment account, as I was not aware of this.
9 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Eleanor,
Thank you for your detailed and balanced feedback.
We’re very pleased to hear that Kevin provided a knowledgeable, patient, and supportive service during the quotation stage, and that he took the time to guide you through the different options without any pressure. It’s great to know you felt listened to and able to make informed decisions at your own pace, which is exactly the experience we aim to deliver at the outset of every project.
It’s reassuring to hear that installation was carried out efficiently, cleanly, and to a high standard, with minimal disruption and a result you are happy with. We do appreciate your comments regarding the payment process and your observation about the relationship with the wider CO Home Improvements group. We understand that this was unexpected and may not have been clearly explained at the time. Your feedback is important and has been noted, this is something we continually review to improve transparency and customer confidence.
Thank you again for taking the time to share your experience.
Kindest Regards,
The Customer Care Team.
Ongoing issues finally sorted
I have had ongoing problems with the Installation of my front door, carried out by the old Planet company, several years ago.
New planet rectified these quickly and efficiently after years of hassle and ongoing remedial visits.
2 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Marge,
Thank you for your feedback.
We’re pleased to hear that the issues with your front door installation were finally resolved quickly and efficiently following your previous difficulties. It’s good to know the remedial works have now brought things to a satisfactory conclusion, and we thank you for taking the time to share your experience.
Kindest Regards,
The Customer Care Team.
Conservatory transformed
We are very pleased with the new roof on our large conservatory which has transformed an almost unusable space into a comfortable room. The project, which included a redesigned shape, effective insulation and improved electrics was completed pretty seamlessly by a team of tradespeople. A minor hitch over replastering was addressed with apologies. We were particularly impressed by the quality of the workmanship and the end result is even better than we had hoped.
18 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Dear Terence,
Thank you for your great feedback.
We’re delighted to hear that your new conservatory roof has transformed the space into a comfortable and usable room, and that you’re so pleased with the overall result.
We appreciate your comments regarding the workmanship and are pleased that the minor issue with replastering was resolved appropriately.
Thank you for taking the time to share your experience.
The Customer Care Team.
Planet South Lakes Appraisal
We have now had all our windows and our balcony doors replaced by Planet. From the initial appraisal to the completed fittings, we cannot praise Planet enough. Very professional throughout . Thank you.😊
6 avril 2026
Avis spontané
Réponse de Planet Home Improvements
Hi Steve,
Thank you for your kind feedback.
We’re delighted to hear you’re so pleased with your experience from the initial appraisal through to the completed installation of your windows and balcony doors. It’s great to know the team delivered a consistently professional service throughout.
We really appreciate you taking the time to share your comments and thank you for choosing Planet Home Improvements.
Kindest Regards,
The Customer Care Team.
This is the 2nd time I have used…
This is the 2nd time I have used Planet, kendal. It was great that the same salesman has dealt with me both times as I find him very pleasant and easy to chat too. He puts no pressure on you which i appreciate. New windows were ordered and communication was clear and detailed. Measuring up was fast and efficient, date set for installation. Unfortunately the first installation team that came to the house were incredibly messy and I was very disappointed with the first stage. I received no communication from the 'installation manager' when i tried to contact them. Fortunately that team never returned and I have to say that the next team that came were completely different, very professional and I was pleased with their workmanship and finish which is why I have still scored a 5 star review.
My house is now cosy and warm , thank you.
19 mars 2026
Avis spontané
Réponse de Planet Home Improvements
Dear A and J,
Thank you for taking the time to share your experience and for your continued custom.
We’re pleased to hear you’ve been happy with the sales process, particularly the friendly, no-pressure approach and the clear communication throughout ordering and survey stages.
We are, however, sorry to hear about your initial installation experience and the lack of response when you attempted to make contact. That is not the level of service we expect, and your comments will be reviewed with the team.
It is good to know that the second installation team delivered a professional standard of workmanship and that you are now pleased with the overall finish. We’re also delighted to hear your home is now feeling warm and comfortable.
Thank you again for your feedback and your 5-star rating despite the issues encountered.
Warm Regards,
The Customer Care Team.
Helpful and efficiently dealt with our…
Helpful and efficiently dealt with our enquiry.
The engineer was prompt and thorough.
25 mars 2026
Avis spontané
Réponse de Planet Home Improvements
Good morning,
Thank you for your feedback.
We’re pleased to hear your enquiry was dealt with promptly and efficiently, and that the engineer provided a thorough service. We appreciate you taking the time to share your experience.
Warm Regards, The Customer Care Team.
First class experience
We used Planet for the windows and doors in our renovation and extension project. They were very helpful and supplied product in batches as we were ready for them, which other potential suppliers had not been able to do. We have had a couple of issues since we moved in but these have been resolved quickly and efficiently by Planet. No fuss. Came when they said they would and problem solved. I am very glad we chose Planet and would definitely recommend them.
27 mars 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Rebecca,
Thank you for your fantastic feedback! We’re delighted to hear that the team were able to support your renovation and extension project. It’s great to know that any issues since moving in were resolved quickly and efficiently, with the team attending as promised and getting everything sorted without fuss.
We really appreciate your recommendation and are so pleased you chose Planet Home Improvements for your project!
Kindest Regards,
The Customer Care Team.
Great after sales service
One year after fitting new windows one of the trickle vents broke. I reported it to Planet who promptly sent a technician out and replaced the faulty part. Good communication and after sales service.
10 mars 2026
Avis spontané
Réponse de Planet Home Improvements
Hello Selwyn,
Thank you for your feedback!
We’re pleased to hear that your trickle vent issue was resolved promptly and that our technician was able to replace the faulty part efficiently. It’s great to know you were happy with the communication and after-sales service.
Kindest Regards,
The Customer Care Team.
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