Plastic Surgeon Avis 

86
TrustScore 3 sur 5

2,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

All the bad reviews are correct! What an awful company to try and work with. The quality of work is actually not too bad but the communication and attitude sucks making what should be stra... Voir plus

Noté 1 sur 5 étoiles

Terrible work and response 2 dots to repair on an aluminium, PS came out sprayed the outerframe in a different finish to the original finish, also sprayed onto what was not required. Left dust part... Voir plus

Noté 1 sur 5 étoiles

I had a work top that needed some work, so I completed their web form with the details of my enquiry, including photos. They suggest they will reply within 24 hours, but they didn't. So I spent... Voir plus

Noté 5 sur 5 étoiles

Fantastic customer service from outset setting up appt.. text to remind us .. COVID safety adhered to .. livru the engineer was professional friendly explained everything about what was about to hap... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation
  2. Rénovateur de salle de bains
  3. Service de restauration après incendie
  4. Prestataire de réaménagement de cuisine

Écrit par l'entreprise

High quality, long-lasting repairs to any hard surface. From brick to glass and stone to wood. Nationwide coverage with over 200 finishers across the UK.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

86 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,9

Tous les avis

(86)

3 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

They don't like calling you

I made an online enquiry and these people called me using a withheld number and the phone rang ONCE and they hanged up. They then immediately sent me an email saying how hard they had been trying to contact me by telephone and asked me to call back. Then two more emails followed saying the same thing when no more efforts whatsoever had been made to telephone me. I never called them back coz I found their practice like this a bit weird if not dodgy. The only explanation I can think of is that these people want to save phone charges by asking you to call them. What a business like attitude!

17 août 2019
Avis spontané
Logo de Plastic Surgeon

Réponse de Plastic Surgeon

Thank you for your feedback. Apologies you weren't happy with how we made contact.

We always try to reach out by phone initially, allowing several rings and leaving a voicemail where possible. I'm not sure why it only rang once on your side.

Some customers don't want to receive several calls after making an enquiry, so we try to find a happy balance between phone and email, without being obtrusive. If you would like to open the enquiry again please don't hesitate to get back in touch.

Noté 5 sur 5 étoiles

Absolutely fantastic service from start to finish!

What a fantastic service! I called Plastic Surgeon to see if they could repair some damage to my kitchen units. They came out to my house within a few days to repair the units and the finish is absolutely flawless. The technician that attended was lovely and a real professional. I’ll definitely call on your services again in the future!

26 juillet 2019
Avis spontané
Logo de Plastic Surgeon

Réponse de Plastic Surgeon

Thank you Tom for the brilliant feedback. It's so important to us that our repairs are the best possible finish and I'm delighted to hear you'll use us again in the future.

Noté 1 sur 5 étoiles

Onerous terms in contract

I made it clear to Plastic Surgeon that I would be making a 200 mile round trip to keep the appointment at the point payment - yes you have to pay up front. Having already traveled 100 miles up to the property I was called on the day to say that the appointment would not go ahead. Plastic Surgeon charge customers £129 should the customer cancel on the day, yet should Plastic Surgeon themselves cancel they offer no compensation whatsoever and a very weak apology. Not so much as a goodwill gesture. Surely this disparity would be seen as an onerous clause in contract law. EDIT. The response below isn't the whole truth. Plastic Surgeon knew I was making a 200 mile round trip each time they failed to turn up. It took 3 attempts and 600 miles for the work to be completed. I have it on good authority that the broken down van mentioned is always breaking down yet they refuse to replace it. The final job is excellent and the finished a skilled and pleasant fellow, but I had a right fight to get anything more than an apology from them. Think I'll try Magic Man next time

1 juillet 2019
Avis spontané
Logo de Plastic Surgeon

Réponse de Plastic Surgeon

Thank you for your feedback. Once again, our apologies for having to cancel your original appointment. Unfortunately our finisher's van had unexpected technical difficulties on the way to the property and he had to be towed to a local garage. As it was an extremely busy period. we weren't able to organise a different finisher to attend within a few hours. I'm pleased to say we were able to re-attend on an alternative day and complete the repairs for you.

I'd like to reiterate that we never take payment before we complete a job, we only ask for card details to secure the booking. The payment is only taken after you have signed off the work and are 100% happy. This is quite unique within our industry and we do this to ensure you have complete trust in the quality of our service.

My apologies once again for the inconvenience caused on this occasion, I hope you will try us again in the future.

Noté 5 sur 5 étoiles

Flawless Repair to Kitchen Cabinet Delamination

Plastic Surgeon Fine Finishers carried out a repair to a kitchen cabinet which showed signs of delamination. Their Fine Finisher, Ben, was highly trained/experienced and the work carried out exceeded my expectations. I would have no hesitation in using this company again and would highly recommend them.

18 avril 2019
Avis spontané
Noté 1 sur 5 étoiles

I had a work top that needed some work

I had a work top that needed some work, so I completed their web form with the details of my enquiry, including photos. They suggest they will reply within 24 hours, but they didn't.

So I spent some time filling in their web enquiry form again, but still no reply some five days later.

They claim to be a nationwide company (UK), but to be honest dealing with enquiries is a basic requirement of any business claiming that kind of geographic.

15 août 2018
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus