Platinum Car Centre UK Avis 

Absolutely so impressed with my whole experience since I first contacted them about a possible purchase of a VW Transporter ( never owned one before)
My whole experience was 100% positive..a test drive...a full vehicle appraisal afterwards..reassurance and confidence throughout..with no pressure to buy
Pending a new MOT needed I was assured that anything needed doing would be done..(replacing the timing belt.. water pump..and related pulley..with an oil change and filters..all of which would be included in the pre purchase agreement)
MOT areas were identified as requiring attention and were fully resolved
I cannot thank Jon and the team enough,,for exceptional service and their attention to detail
I can honestly say that I have been so very impressed..and will unresrevedly recommended the Platinum Trade Centre to anyone looking for trusted excellence in the motor trade

Recently i bought a w 3 series . Service was awesome and customer handling its best. Hight recommended

good service and very friendly

What a place to buy a car from brilliant signing for the car and drove away same day. Brilliant fair guy William John morgan.had a great chat very friendly guy. Has don't forget to merthyr boys through and through. Thats all I can say any body who doesn't agree just whants something for nothing. Great garage great set of boys.merthyr boys in it.brian

I recently bought a car from this dealership, and I must say they went above and beyond to help me, they went through every bit of the car with me,making sure that I was 😊 happy.
I can't thank them enough.

I brought my new Citreon C4 grand Picasso car from this Garage and what you see on line is what you get. Its amazing and the extra work they have done on my car is brilliant.

The manager and staff are very friendly and made me feel very Comfortable at the Garage. would definitely recommend this garage to other people.

Platinum service from John and his team. I purchased a Citroen Grand C4 Picasso from them, after they gave it a service and changed the cam belt and water pump before I took it away from them, after a couple of days it started leaking coolant. I took it back to John's engineer's and they investigated the leak they found a leaking water pump which was a manufacturer's production defect. Yesterday 23rd Oct 2024 I had a phone call from John to say all was fixed and come and pick up your car. What a great service from Platinum car sales and especially from John. Thanks a lot from TONY. By the way the the car doesn't leak any more.

Cannot fault the first class service from sales staff up to John the manager.More than helpful with all aspects from viewing to the actual sale and helping with transferring private number plates,Tax and Always responds to any queries we have over the telephone , first class 5 STAR service, Would recommend John and his staff for their professionalism and trustworthiness, very friendly atmosphere.

Awful customer service.

They claim their vehicles come with a brand new MOT & service. This isn’t true.

Warranty impossible to deal with. Take days and days to reply. You have to pester them. Then they don’t fix the problem properly, refuse to provide me with proof of work. Drag things out as long as possible and then refuse to take any liability or accountability when your warranty ends even though it’s the same issue I reported numerous times when car was under warranty.

Excuse after excuse and when proved wrong just stop replying to emails.

Couldn’t care less that they’ve left me with no working car after less than 4 months!

In the process of seeking legal advice as I’m going to be left over 1k out of pocket due to their negligence and poor customer service.

When collecting my car i was asked to leave a good review on here as they had ‘some sour customers who had left bad reviews’. So glad I didn’t do that.

& Wish I had read these reviews before purchasing.

Would never use again and will advise everyone I know to not use them.

The salesman (Zak) was courteous and professional throughout the whole experience of buying a car, he walked me through all the paperwork and explained every step, all the staff were friendly whenever I made contact about updates on the vehicle I was buying.

Very wary of going to a car dealer, loved the experience from start to finish. Drove away in my car just over an hour later. Trustworthy, great sales team, value for money. Thanks again

Went with my dad to pick up his new xf. Awesome cars, my dad took me back a week later, and surprised me by asking if I wanted to look at ds3 sport which I loved.. but a stunning colour bmw 1 series kept catching my eye. After looking at it couple times but seeing was alot more than ds3, left it alone. The dealer offered a good price for my cat n corsa, and they both worked a deal for the BMW. Absolutely awesome... left an hour later in my new car. Thanks both for a day I'll never forget...

Recently bought my vehicle that later developed an issue not covered by warranty. Still was told to bring the car back and issue was resolved. John simply stated he wanted me to be 100%happy. And am that. Very helpful trustworthy and vehicle choose is top class. Thanks again

Brought my Mercedes SLK last week. Dean was so helpful. We test drove it and was delighted with the car. The whole process was straight forward. A few minor things needed doing. On picking up the car all had been put right. I was a little unsure as reading a few negative reviews before going to Platinum, but can honestly say the whole buying experience was great. Dean was very friendly and professional with no pressure to buy. Would highly recommended them.

Great Experience!! Dean was helpful and very pleasant. No pressure sales. Bought my wife a lovely mini. She is delighted with it! There was a small issue with the radio. Dean got it sorted with no hassle, Highly recommend Dean!! Would definitely buy from here again!

Bought a car from them in February and the sales person promised to get a spare wheel as it was missing. It is almost 3 months and after contacting them 7 times by phone, once in person and once by email, I still have not seen the wheel on any explanation why. Would never buy from them again or recommend anyone else to

My experience with Platinum Car Centre was an absolute nightmare. Not only did they sell me a faulty Audi that broke down twice, leaving me stranded and out of pocket for AA calls and hotel stays, but their boss was incredibly rude and intimidating, conveniently dodging my emails whenever I tried to address the issues.

To top it off, when I confronted them about the car troubles, they had the audacity to accuse me of filling the car with the wrong fuel, until I provided evidence proving otherwise. They showed no remorse for leaving me, a single mom, without a car over Christmas in rural Devon. Instead of gracefully admitting fault and rectifying the situation, they tried to brush off their incompetence.

And the nightmare didn't end there. A year later, I was hit with a hefty fine for tax and MOT violations on the very vehicle I had returned to them. It's clear that Platinum Car Centre operates with shady practices and a complete lack of empathy for their customers. Unless you're a car expert, steer clear of these crooks.

This was at Christmas a year ago- however I have court for this bulls**t tax and mot they didn't bother with (probably on purpose given they tried every trick in the book)

Corey - bought a BMW 1 series and traded in a Peugeot 208

ASK FOR DEAN
Omg the service was amazing so stress free and easy he knocked money off the cars worked with us to get a good price and now I’m happy as hell I’m my new car they made it look amazing when I picked it up honestly looked new and I can’t praise enough how they worked with me … needed to swap the car soon and the turn around was about 4 days from saying I want it/ buying it to receiving my car they pushed it through even though they were busy which I really appreciated

Also took the time to explain some of the features of the new car and any little problems to look out for plus gave me a warranty of 6 month to put my mind at rest …

Overall 10 stars if I could they made me ever so happy in my car and when I want another upgrade I will be going back to see dean

Absolutely terrible quality cars and customer service.
Bought a car and needed an extensive repair - was not covered by warranty…fair enough. Emailed to say the extent of extra cost that the breakdowns and mechanical failures have caused - got told to take the review down or they will not help at all. Completely discredited me and spoke to me as if I was the thickest person alive. Knowing that they wouldn’t help me regardless of removal of the review or not, I said I was not willing to do that…following that they got extremely rude and stated that they are not willing to help in any way what so ever and this was my fault. We have had 2 faulty cars from here now so it isn’t just a coincidence! AVOID THIS COMPANY AT ALL COSTS

Bought a lovely Audi Q2 off the lads today, lovely chaps to deal with and we were happy with the price we got.. all in all a great service and we will be back.. lovely range of cars In the garage also!