I recently purchased online a pair of towel rail valves. Unfortunately when they arrive they were not what I needed so I requested a refund. The company could not have been more helpful and as soon... Voir plus
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Lisez les avis des autres
Prompt delivery - two bulk bags ordered online Sunday night at 9pm, delivered Monday 4pm. Expert driving - manoeuvred delivery lorry into work site despite some very tight turns. Excellent quality p... Voir plus
Absolute joke, I ordered posts for a pergola , they came twisted and apparently the delivery driver knows that this happens a lot (day wasted) Can’t put a pergola up without posts , next day , chased... Voir plus
Fantastic company to purchase from. I needed 500 facing brick, 200 engineering bricks, 4 bags of GP cement and a bulk bag of building sand, buying the bricks from Plumb Build saved me over £132 on... Voir plus
À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Fournisseur de sable et de gravier
- Magasin de bois
- Magasin de matériaux d'isolation
- Magasin de rénovation
Informations provenant de diverses sources externes
Complete independent builders and plumbers merchant based in Hertfordshire supplying the entire UK.
Coordonnées de contact
Baldock Road, SG9 9RH, Buntingford, Royaume-Uni
- www.plumb.build
4,5
Excellent
355 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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Excellent again
Excellent again. Cheap. Next day delivery. No hassle. Did miss an item but they couriered it to me next working day, no drama. Good customer services answered calls about delivery times etc. Will definitely use again
23 février 2024
Terrible Customer service and unprofessional
Ordered close board fence panels, one the panels were damaged. A replacement was agreed for one panel, let down and messed around for 2 weeks to resolve a straight swap. When the replacement was provided it was damaged. I complained several times to various members of staff, Paul , Adam Paige,Adam Brown (director) totally unreliable! No courtesy callback, I as the customer chasing them for a resolution and compensation for the inconvenience caused. Very unprofessional way of running a family business. It has cost me time and money with the contractor! Such an unprofessional company.I would not recommend this company to my contractor or anyone looking to buy goods, customers should think twice before ordering or buying goods from this company.
14 février 2024
Avis spontané
Réponse de Nationwide Supplies
Hi Kash Farouk, we are sorry to hear of any issues you have had.
You were unhappy with one of the panels due to a manufacturing defect, and we changed this over for another. The delivery images of the replacement we have looked fine but we did ask for pictures of any further issues with your replacement panel which we have not yet received. We also suggested changing this one for ease, but you refused this and just kept asking for money in return for not leaving a negative review.
Unfortunately, we are not allowed to buy reviews as such and emphasised that manufacturing defects can be easily replaced.
In terms of timescales, due to the three recent named storms, fence panels were in high demand and over sold which took a little extra time to get replenished as the manufacturer tried to catch up. The time elapsed for the swap over was 7 working days.
As your contractor correctly mentioned to you, once you have received the products and are happy with them, you should book them in for work. This is the usual process we recommend in case of any issues like manufacturing defect you are not happy with.
Told it was out of stock on the day it was meant to be delivered
Ordered fences. They gave a delivery date. Called twice to make sure it was on track for delivery. On the day of delivery I called them to ask where my fences are, and they tell me it’s actually put of stock (despite it clearly saying that it was in stock when I ordered).
They did apologise and provide an immediate refund however it caused me so many issues because I had builders waiting to use the fence panels.
Could have been avoided if they just took notice when I called twice in the days before the delivery was due.
Two stars because they admitted fault and were quick to refund and explain that it wouldnt happen again.
25 janvier 2024
Réponse de Nationwide Supplies
Hi there,
Apologies for any issues with your order. The products you ordered are supplied directly from Forest Garden (who manufacture them). Due to the recent bad storms, they ran out of stock and were about 7-10 days behind on production.
We understand you did not want to wait so offered a refund in full which was sent.
We did also apologise for the lack of communication from Forest Garden to ourselves, who were up against it due to the in flux of orders from the storms and did not notify us in the ideal timescales.
Good products at reasonable prices
Good products at reasonable prices
However expensive delivery charges
25 janvier 2024
On time polite staff
25 janvier 2024
An All round Good experience
An All round Good experience, Good Knowledgeable and Friendly staff, Good Range of products and good communication on delivery.
Very happy to recommend
25 janvier 2024
Excellent service and product
Prompt delivery - two bulk bags ordered online Sunday night at 9pm, delivered Monday 4pm.
Expert driving - manoeuvred delivery lorry into work site despite some very tight turns.
Excellent quality product - 2 bulk bags of 10 mm pea shingle, very clean with absolutely no grit, sand or soil.
29 janvier 2024
Great service and prices with a very…
Great service and prices with a very good web site
3 janvier 2024
Arrived promptly so my project could be…
Arrived promptly so my project could be commenced delivery driver was great. Second time I've used this company competitive prices free delivery & quality products.
3 janvier 2024
Deliveries.
Delivery was prompt and the delivery driver very helpful and considerate. As the goods were heavy the driver put them in a safe place for me.
15 janvier 2024
Avis spontané
Great service
Order placed and kept informed of progress. The delivery was as stated with a friendly helpful chap. great service at competitive rates.
4 janvier 2024
Top job and the delivery guy was polite…
Top job and the delivery guy was polite and excellent
5 janvier 2024
Good product for a competitive price
Good product for a competitive price, delivered on time, by a helpful delivery driver. Highly recommended.
29 décembre 2023
Wooden boards for base flooring
Order arrived as expected and although there was an initial hiccup with date of delivery, it was put right as soon as I spoke to Nationwide Supplies.
The wood appeared good quality and I will buy from them again.
24 novembre 2023
On time the day required and helpful…
On time the day required and helpful diver to tack the wood he delivered
24 novembre 2023
I ordered paving slabs from their…
I ordered paving slabs from their website showing 38mm thick. When they were delivered, they were less than 30mm thick.
In fairness they apologised- their web site was wrong. They duly collected the slabs from me and I await the credit note. Generally though they are a good company to deal with and I will use again in the future.
29 novembre 2023
Réponse de Nationwide Supplies
Good afternoon,
Sorry to hear if any issues you may have had. The website description is taken directly from the manufacturer, Castacrete, who detail the slabs as 38mm. The stock they have sent us in error is another range they make which are 30mm thick in the same colours and finishes.
It was a picking error from their yard which was not noticed upon their delivered and put in the stock location they should be and then incorrectly re-picked for sending out.
We have since notified the manufacturer and they are changing them over for us and in the mean time temporary changed the description to match the stock until that changeover occurs.
I can see you previously left us a 5 star review on other orders so I hope you have seen our service and products are usually the high standards you expect.
Thank you
Couldn't fault anything
Delivery arrived on time by helpful and pleasant driver. Couldn't fault anything. Thank you
27 novembre 2023
Great company and friendly staff
Great company and friendly staff. I've used this place a couple of times and I have received great service on both occasions. It certainly is my go to place locally.
28 novembre 2023
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